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September 2022 by Francis Rivera
Raul has been handling my tax needs for many years. Very professional and he gets the job done right.
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April 2022 by Eldrich Y.
Raul Castillo pretends to be a nice guy to his new customers. Trying to be funny & good sense of humor. We have been his clients since 2011 until this year 2022 when his true evil colors finally comes out. We had an appointment with him on 3/24, but because of some documents missing, he rescheduled us for another week. After we had everything ready including a follow up additional pandemic childcare refund by the government, he somehow forgot to file them & when we are trying to verify them to his secretary which somehow told him that he missed it, his temper exploded and without any logical reason, he yelled at us and told us to leave immediately like a dog. His pride due to his negligence is not an excuse for his customers.. we are not the only one who was victimized by this queer and unreliable accountant. Please read the rest of the review.
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October 2021 by Nik N.
Tax deadline was coming along and we had planned to meet. Raul did not respond to multiple messages and when he did, he kept on making up excuses when he's able to meet with us and did not give us a specific date and time to meet. He strung us along and never intended to meet with us even though we already forwarded our documents to him well in advanced. But he said he would file our extension for us (since he bailed on us). Doing us a favor right? No!!!! Like other reviews on here, he failed to tell us the estimated amount was due and only found out when we hired another accountant. This caused us to have to pay $15k in penalties. WTF?! I was so angry and wanted to sue him to get this money back. Would've been better if he didn't file the extension for us cause we would've fled it with someone else who most likely would've told us we needed to pay. Very unprofessional and I wouldn't be surprised if he did ur taxes to get u a refund and then you get audited and he bails. It was a blessing he didn't follow through with us, but the penalties and interest did not make me happy. Better to go to H&R Block, at least you won't have to pay the IRS some dang penalties and interest.
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October 2021 by Sabrina T.
I recently moved overseas for work and needed to request an extension to file taxes. My mom used Raul for a few years and recommended I ask him to do it. Due to time zone differences, my mom reached out to Raul for me to figure out how to request the extension. Every time she called, texted, or emailed, he was evasive and unresponsive. Eventually, she worked with Becky who took down my information. They filed for my extension but provided no other information, despite our probing if there was anything else we needed to do, or anything we needed to pay up front. Becky told us we didn't need to do anything else and waved us off. A few months later when I filed my taxes in September, I'm charged $400+ in state and federal tax penalties. Raul and Becky failed to inform us that requesting an extension does not mean we get an extension to pay. We could have made an estimation of my taxes due so I could avoid any 'failure to pay' penalties. I'm not convinced this accountant knew what he was doing when he took my case. I wish he was honest in saying he was unsure of my situation. Instead, I paid him $100 to submit a simple form, received no helpful information from him, and was then penalized $400.
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May 2021 by Alice Pia A.
He is the epitome of rudeness! I have been with him since he was in the GARAGE doing his tax business. That's more than 2 decades. Today, he showed his true colors. I sent an inquiry regarding my Federal tax return through email. He responded to bring my business somewhere else and file my 2020 taxes somewhere else. He must be experiencing a senior moment because I have sent an email on 04/12/21 saying kindly file my taxes, will pay what I owed State & his office. He replied on 4/12/21, he will e-file my taxes. Bear in mind, his tax fee and my State payment has been paid, checks were cashed. So, I emailed him today to ask if it takes this long for that Federal refund. After his response via email, I called him & he was already yelling, verbal outbursts full on! He said he can't guess that I wanted my taxes filed unless I said something (which I did). DUH! For years, he did all of this automatically. I have recommended him to family & friends and now, I am NOT recommending him!!!!! He was downright nasty, unprofessional, always has snide comments and remarks that are sarcastic when you meet him personally or you are in his office. My fault I stayed with this MORON. Raul, you are not a kuya...Raul is an unprofessional tax preparer...Know this, your other clients share the same sentiments, especially the female ones. You always seem to degrade women too most of the time, yet you talk about your mother like you put her up on the pedestal. Wonder why you are this way? Something is totally wrong with you...oh, that's right you must just prefer boys, men..You were always nicer to my husband as a client...hmmm Bottom line, you never filed my tax that's why I never received my Federal refund. Read ALL YOUR EMAILS before you act irate! (You even sent me an email that was not intended for me, names of a husband and wife). Don't yell at your clients the way you did with me (baklang bakla ka talaga kanina). Whatever happened to customers are always right? Even if I take this to a different level, my emails to you will show that I spoke to you politely. You are an embarrassment to the FILIPINO-American community, DISRESPECTFUL & ILL-MANNERED.
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April 2021 by Vernon Quiogue
Called in for an appointment last Feb 23, 2021 and I was set to meet with Raul Castillo on Apr 05, 2021. I was assisted by his staff (Ruby/Becky) to set the appointment. I called back Mar 17 to know what docs need to be submitted/emailed and confirm my appointment. Once I completed emailing those docs, Mr. Castillo responded that he is fully booked until Apr 15th. I emailed back informing him that I already have a sked with him April 05. Then after some minutes of that email, Ruby, his staff, called me on my cellphone informing that Mr. Castillo have an emergency and he has to go somewhere on Apr 05. I said that she gave me that sked knowing that it is next available date. Then during that conversation, I got an email again from Mr. Castillo stating that there are many clients scheduled and he won't be able to accommodate me. So I told Ruby what is really the reason why my appointment was canceled. Was it Mr. Castillo has somewhere to go or he has too many clients to handle? I don't know who among the two is making up a story or lying.
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March 2021 by Hernan H.
Kuya Raul has been doing our taxes since 2003 in his garage in San Gabriel. We have no complaints( Owe or refund). Always a pleasure seeing him once a year(smile and laughter always part of our conversation). He is professional, reliable, dependable and very detail orientated. FAN for life.
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April 2020 by JJ Rivera
If you want to get audited, this is the place to go. The state audited me for every single deduction and was asking a lot of questions about Raul's practices like he was the one being investigated. After I tried to call for representation, he goes AWOL
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March 2019 by Krys V.
Raul has been doing my taxes for years. He is professional, reliable, dependable and very detail orientated. I always look forward to seeing him once a year.
