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November 2025 by Damon Paz
Honestly, they're incompetent. I received an email saying my device was ready for pickup, I came and they told me it wasn't ready yet, that it was a system error. They had seven days to fix the stupid system and/or call me and tell me it wasn't ready yet so I wouldn't waste my time coming to the store. It takes them more than two weeks to repair a watch, even though I'm paying for AppleCare+ insurance with them, which is supposed to cover loss or theft. If it were an external insurer, I'd think that's why they couldn't repair it, but honestly, they're incompetent. One of the managers, Juan, says they can't do anything and that he's seen cases where it takes more than 21 days to repair a watch. Where the hell is the Express Replacement? It's not express at all. You're supposed to pay to avoid waiting, and yet they still have a terrible system.
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November 2025 by Angela Ventura
Absolutely terrible service! Very disappointed with the apple store at the Oak Mall!!! We arrived but was stopped at the door and couldn’t even step a foot in. According to the security guy who stopped us, the manager doesn’t allow any customers to enter the store even though the store wasn’t going to close until one hour later. Even We tell him we don’t need to help setting up the phone, we were just going to buy a phone as a gift for family member. It’s quickly. There are still others people inside the store but he said they need to be there before 7 pm to allow to enter the store. If I still want to buy, come back another day! What is the point to treat customers who bring profits to your store like that?!!!!??? I felt like I was there to begging a favor and was treated like a homeless person not a customer?!!! That was a wasting time to drive there!!! I hope the company should look to improve your service, the manager and rude staff should be changed or you will definitely loose all the customers for other phone brands
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November 2025 by Yazdan
Hassan was very helpful and understanding he helped me out greatly he deserves the best!
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November 2025 by Ralph Anthony Gonzales
I went to apple store after calling apple two time they set the appointment for 4:15 and just before that I ran into my ex employer trying to say crap but I continue to go to my appointment at apple store they didn't see my appointment verry unhappy of the phone service not corinaded with the apple store in Thousand oaks CA. Not happy with service like I didn't exist but I but don't know who to blame no help no support
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November 2025 by Cathy TR
The usual Apple Store problems. Long wait unless you have the time to schedule an appointment a day or two in advance (I need my phone for work so could not wait). What I brought my phone in for turned out to not be something broken but just poor design. I swear to God, I’m going Samsung next time. Apple’s phones just keep getting worse.
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October 2025 by Lene Gomes
I was scheduled to pick up a phone today at 12pm at The Oaks Apple Store. I arrived at the store right on schedule, but there were no clear instructions in the store on where to go to pick up the device. I looked for signs, but I didn't find any clear ones. I saw three Apple representatives standing in the middle of the store and approached them. A blond lady with glasses and short hair; her name was Amy, and according to another store rep, she was the store manager. Amy was extremely rude and unpleasant. I approached her, saying I had an appointment at 12pm and did not know where to go. She immediately told me to go to the end of an unclear, unmarked line in a tone that was unfriendly.
I had no intention of being serviced before the other customers who were already there; it wasn't clear at all that there was a line. I had my toddler with me and wanted to pick up the phone and leave, so I had scheduled the pick up instead of going and buying it directly at the store. My toddler was agitated and started crying, so I tried to calm him, as I didn't want to bother the other customers in the store. But waited in line patiently. However, when it was my turn, the representative standing there attended to another person who was not in line before me. I had to approach her and ask if she could appoint someone else to service me, as I had scheduled the appointment in advance. She asked me to wait. I waited, and when it was my turn, she said she couldn't help me and sent me to the pickup table, instructing me to stay there. Again, there were no clear instructions to begin with, and the approach was unfriendly. I went to the table, and Ms. Amy was there. Since no clear line had formed again, I asked her if there was a line this time, and where or what I should do to pick up the phone. She was short and unpleasant, said I had to wait there, and walked away. I am deeply frustrated that such a simple experience, like picking up a phone, was so unpleasant. Not one representative at the store greeted us with a smile or offered help, or at least let us know what the proper pick-up procedure was; they all condescendingly treated me. I hope this feedback helps them review the way they treat customers, and you understand that their procedures might be clear to them, but they are not always clear to us, the customers. I would not recommend this store, and it has definitely made me rethink my view of Apple as a company that cares for its customers, not just for their money.
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October 2025 by Lonney Gordon
The Apple Store in the Thousand Oaks Mall is everything you’d expect from Apple, modern, efficient, and staffed with some of the most knowledgeable and friendly people around. Every visit is a great experience. The team is always eager to help, whether it’s troubleshooting a device, answering product questions, or guiding you through a new setup.
I’ll admit I’m a little biased because I love Apple products, but this store makes it easy to see why. The layout is sleek and inviting, and you can easily spend hours exploring all the latest tech and accessories.
Apple continues to set the standard for customer experience, and this location is no exception. Highly recommend stopping by, even if it’s just to check out what’s new, you’ll leave impressed every time.
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September 2025 by Fawaz Yousef
slow line!!!
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September 2025 by Matthew Shubin
Came to the store because my iPhone 14 pro rear facing camera was not working. Not drop damage or anything. Store admitted that it was a hardware malfunction but because I was barely past my 1 year warranty it was going to be $250 to repair. This used to be the kind of thing Apple would stand behind their product and repair. Clearly they have decided to not stand behind the quality of their products anymore.
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August 2025 by Dan
Gave us a wrong model at checkout, the employees are not attentive.
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August 2025 by Nadiia Novaya
Friendly and respectful staff:)
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July 2025 by Erin Citron
Came in tonight with a tech issue that’s been occurring for a couple of weeks and the woman who helped me (didn’t get a name but she had shoulder length curly hair) did an awesome job! Super friendly, informative, and got me in and out of there super fast while resolving my issue and even going above and beyond to make sure I was able to walk out with a new phone same day under my warranty.
Felt pretty bad for the whole crew though as a lady across from me (boomer) was giving them a pretty hard time about her own personal password issues even though they helped her in the same caring and quick manner they helped me with. I got total secondhand embarrassment and honestly felt horrible for them with the way she was treating them. Managers and staff were all super kind and helpful so I’m not sure what that lady’s issue with them was. Oh well, all to say, when u go here, be kind to the staff! They are all doing their best and they don’t deserve any negative treatment! Thanks guys for being so patient and nice to customers even when they’re not so nice to you! Bravo!👏🏼
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July 2025 by Savvy Richards
Quickly found everything we needed.
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July 2025 by Lone Wolf
Idk where to begin why cant i talk to someone at the store , i get rude people telling me crap i know over the phone IM CALLING TO AVOID HAVING TO GO IN AND WASTE MY TIME.
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July 2025 by Lety Rangel
fast easy and very efficient
