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December 2023 by Don Z.
Needed to upgrade our iPhone and showed up on a Friday about 1:30 in the afternoon. Signed up on the wait list and told about a half hour for service, all employees were helping customers. Pretty busy. About 15 minutes latter started the process. 20 minutes latter we were out the door with new updated phone. Be sure you and your phone are ready for the process to make it go smoothly. Great job.
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October 2023 by David Daddy2Two (Dr. Matero)
Entitled/Lazy? Either way consistently terrible customer service. "Getting out"- oriented mentality. This is the third or fourth time I've come to the store to buy something, probably the fifth or sixth time to get help +/- buy (last 2-3 yrs). The store never has time to help you. i've been with Apple since the very beginning, and I've never run into something like this... the cool, funky of Apple is long gone and people are needing to get home to their glasses of Merlot, cat and TV.I've started using other locations but don't always have time to drive out of town. I have an unusual schedule which is not predictable and I cannot schedule a Genius Bar appointment simply to *buy a new iphone*!! [and I don't think that is necessary to buy something from the store ... Yes, I made it very clear that I was here to buy an iPhone] Isn't that what you are here for, to sell things? Maybe even HELP your customers?? ) I simply wanted to buy an iPhone, the model of which *I* know (but they do not). i've driven to the mall with my tight schedule arriving at the store and I walked into the store 21 min before closing. Instead of being met by a helpful (let alone pleasant?) sales person, I am met by "Ame" (maybe rest of her name was scratched off her badge)... somewhat perturbed, sounding annoyed that I have a showed up Ame asks me *what I want*? I tell her that I would just like to buy an iPhone. She tells me that it's 19 minutes before closing (been standing there for a few minutes already) and they are having THE only two last associated selling [last?!] phones". Isn't just simply making a sale, the easiest thing in the world to do with Apple? There are 8 emplyees stand around.Apple have you become too big for your britches or is this just a problem with the Apple store at the struggling Oaks mall??I'm Going to Santa Monica or Simi next time.Entitled/Lazy? Yes. I sat on a lovely couch here at the Oaks. I waited 15 minutes --(just to watch the situation unfold— yes I am being pissy and trite— sue me, I'm human. Bit this same story is retold in different forms at this location over and over— I'm sure I'm not the only one. There are EIGHT Managers, associates, sales people etc (does the customer really care what your level of rank is?) ...standing around doing nothing for the last 30 minutes!! Yes, at 10 minutes past the hour their doors are still open with no customers!maybe back in the day when Apple first came out it was cool to be working at the Apple store... but folks those days are gone and you have to just do your work, and do it well. Try.
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October 2023 by Tech Informer Abdulla
More than 40 minutes i have waited for an iPhone. that is really ridiculous. I was really disappointed with there service. it's one of the best company and just to buy a phone that much of wait. I can buy a phone from Best buy in just 10 minutes. I'm really angry about them.
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October 2023 by Julien Durand
Did not have a good experience last time I went there. It is really not managed efficiently whether you make an appointment or not. What would have been 10 minutes anywhere else took over two hours there with no resolution.Also, they have some questionable security policy: taking my unlocked phone in the back and doing a diagnostic without my consent, not a great practice...
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October 2023 by Ivan Perez
Went in to pick up my iPhone 15 with an appointment scheduled ahead of time, associate at check in let me know it would be abt a 10 minute wait as I was “first in line for pick ups”, not too bad. As I’m in the store no one checks in on me and what was supposed to be 10 minutes turned into an hour and a half of waiting… to PICK UP a phone.. that was fully purchased beforehand… no setup help needed… just a pick up. An interaction that took genuinely all of 2 minutes for an hour and a half wait on an appointment. Oh, but after an hour of my wait time a lady with a FUPA barges into the store refusing to wait in line or sign in, and is being rude to the associates over an exchange she needed to make. And magically, she somehow gets helped… on the spot. I wait an hour and half to have someone grab my phone from the back and scan it out, and it probably would’ve been a longer wait time for me as I was only helped because one of the associates acknowledged the situation and took the initiative to help me (big shout out to him) yet some lady comes in being disrespectful and staff helps her out attentively and quickly?? Bad experience for what was supposed to be an exciting experience.
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October 2023 by Omar Said
I love Apple but this place has very little options for the product that are available on display. Also the people here don’t know what they’re talking about. Like they didn’t know how fast the iPhone charges and what watts its max was.
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October 2023 by Nancy Buenrostro
Nice little Apple store. They were well- organized for the latest iPhone launch, but they didn’t have the products or availability of the larger Topanga Canyon store.
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October 2023 by Charlie A.
LOUSY service! Never g on this store! It is NOT worth your time or money! Lesson learned! Never again!
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September 2023 by Scott Manninen
Was told one thing over the phone, then drove 30 min, to be told another thing when I got to the store. Long story short, poor customer service. Shop elsewhere.
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September 2023 by Diane C.
Every time I have needed to upgrade my computer or iPad (which I use extensively in my business) I have been pleased with the professional service at this Apple Store. Today, I was directed to a location to wait for my associate (Bette) who walked me through the process of purchasing a new iPad, obtain a trade-in on my prior device and helped with setup of the new device. She was also well- versed in advising me how to decide which iPhone upgrade would work best for me and we compared monthly pricing through the carrier I am signed with. I was impressed with Bette's knowledge of all the Apple products and how efficiently she was able to meet all of my needs. It was a win-win afternoon!
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August 2023 by Abhayjot Ghumman
Amazing store! I always get in here fast, and come out fast. I’m a college student, so I bought a MacBook last week and got an $150 gift card. I came back today for a HomePod Mini, and again, great service.
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August 2023 by Cesar Tello
I have 8 month trying to unlock my iphone i try to the web i could'nt then i came to the store i was missing a proof of purchase i drive 45 minutes to get it i come back and they say i have to start again. I lost the whole day here for nothing in really dissapointed with apple for sure i gonna swich to samsung
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July 2023 by Cayden G.
It's Apple. What's not to like?All the staff members are very helpful and the decor is nice.
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July 2023 by Reta B.
My first time here and It wont be last. I was having issues with my phone and this is the closest location to my house. I wasnt able to figure it out what was wrong with the phone and I wasnt able to schedule an appointment online so I decided to drive there. When we got there, we were helped with the amazing Juan. He was outstanding with his service. he was able to help us in no time. We didnt even have to see the apple genius. He was amazing and I cant thank him enough
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July 2023 by Guadalupe Garcia
Wow, great customer service. This is the fasted apple store I've ever been to. Really friendly and helpful staff. They fixed the issue very quickly, but after a left, it happened again. I didn't have to wait in line, and they helped me out right away. Had a great experience. Thank you so much to the great staff you guys are killing it!