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November 2023 by Colleen Kelly
Customer service was above and beyond. My radiator hose disconnected in a parking lot adjacent to AutoZone. Although I am recovering from injury and in a boot, I walked over to AutoZone with my dog.Everyone was friendly, attentive, and helpful. Darius voluntarily carried the 2 jugs of coolant knowing that I could not. Thank you Darius!
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November 2023 by Sarah Cohen
Both employees that help me and my bf were the most helpful and were really kind.
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November 2023 by Aaron Valance
Really helpful service. That's why I always come back to AutoZone. Thanks Javi O
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October 2023 by Heidi T.
I was pulled over yesterday for a rear brake light being out. My regular mechanic is closed on the weekends. I came here and the incredibly nice John changed the bulb for me and I got 2 bulbs and installation for $10. You sure can't beat that price! Friendly staff and great service. Highly recommend!
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September 2023 by Brian F.
I needed a battery for my vehicle. They lent me tools for free, and I was outta there in 15 minutes. Great help from knowledgeable, courteous staff. Big thanks!
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September 2023 by Angie Lee
Need to give a huge shout out to the employees at the Auto Zone in Thousand Oaks, CA. They've always been so willing to help a damsel in distress!!I have a 2013 Ford Escape & have needed assistance on 2 occassions recently. Cam helped me change out my headlight bulbs & adjust them correctly. Javi & a crew of new employees assisted in changing out my car battery, which was no easy task!I appreciate their willingness to go the extra mile & do what other auto part stores don't!! I'll always make it a point to get my car or bike needs from this Auto Zone store. The staff here are exceptionally helpful & knowledgeable employees. Thank you all!!
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August 2023 by Jirapa M.
Avoid this store as much as possible. The employee, CAM, didn't responsible for their mistake. The low voice of apologize seemed like a robot. GO SOMEWHERE ELSE
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May 2023 by Ken Sugimoto
I recently had the pleasure of receiving exceptional service from AutoZone Manager Cam, who went above and beyond to assist me with a windshield wiper installation. I cannot express enough how impressed I am with Cam's professionalism, expertise, and genuine dedication to customer satisfaction.From the moment I approached Cam with my windshield wiper dilemma, I immediately felt at ease. Cam greeted me warmly, showing genuine interest in my needs. Their friendly demeanor and approachable nature made it easy for me to explain my situation and seek their guidance.Cam's knowledge and expertise in automotive matters were evident throughout our interaction. They patiently listened to my concerns and took the time to understand my specific requirements. Cam then proceeded to offer valuable insights, recommending the perfect windshield wiper that would suit my vehicle model and driving conditions. Their attention to detail and ability to match my needs were truly impressive.What truly set Cam apart was their willingness to provide hands-on assistance. They kindly offered to install the windshield wipers for me, sparing me the hassle of figuring it out myself. Their expertise shone through as they efficiently removed the old wipers, carefully cleaned the windshield, and expertly installed the new ones. Throughout the process, Cam explained the steps, ensuring I understood the installation process and providing me with helpful maintenance tips.Cam's exceptional customer service extended beyond their technical expertise. They exhibited a genuine passion for helping customers, as they patiently answered my questions and provided additional guidance on other automotive concerns I had. Cam's friendly and approachable nature made the entire experience enjoyable and stress-free.I must also commend Cam for the excellent work environment they have fostered at AutoZone. The entire team reflected Cam's dedication to customer satisfaction, as the staff members were friendly, attentive, and ready to assist. It is evident that Cam's leadership has created a positive and customer-centric atmosphere that sets AutoZone apart.I wholeheartedly recommend seeking out Manager Cam at AutoZone for all your automotive needs. Their exceptional service, expertise, and genuine care for customers make them a standout professional. With Cam's assistance, my windshield wiper installation was a breeze, and I left the store feeling confident in the quality of their work.Thank you, Cam, for your outstanding service and going the extra mile to ensure my satisfaction. I will undoubtedly return to AutoZone for any future automotive needs and will enthusiastically recommend your store to others. Keep up the fantastic work!
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May 2023 by George C.
Never coming back to this autozone the manager or the guy was in charge at that time, I came and bought an oil filter for my car and the filter didn't fit my car, we made sure it was the right one for my car with the guy in charge, he said I screwed it in wrong, but it didn't even screw at all so I don't get how I would do that, so I bought another one just to try and see maybe that one was defective and same thing happened, so I came back and I wanted to return both of them, and the guy said I messed them up, you can't mess something up when it doesn't even screw, so he said he had the right to refuse a refund, so another kid "helped me" he did the return for both but I never received the money for the other one and they took both of them from me, also I bought a different oil filter from them, I'm not sure if they are selling the parts for extra cash for them to keep, I don't care but that's not right.
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April 2023 by Haihong Chen
Today is my first time here to check out my car. I got the light bulbs, the guy help me out are super nice, his name is Jose. He helped me out for change the light bulbs out and replace the new light bulbs. And the manager, Justice, he’s really nice guy also. They don’t have to help me to change the light bulbs. But they really help me a lot. If I get replace for the new bulbs with dealership, it costs more than whatever I get charge than here!
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April 2023 by Mikyla M
Jose and John are the best, most helpful associates AutoZone can have. They guided me through all the options I had and helped me pick the right one. Fantastic customer service!
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April 2023 by hollow_ fleet
I am glad that we have people like Steve helping out and embodying what it is to be a stand out guy and going the extra mile ! I pulled up with a bogging car and Steve helped me in the parking lot to read the code and find the solution and even help out to fix it ! Excellent customer service at its finest , I would like to thank Steve and his team ?
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April 2023 by Blg Automotive
Don't come to this store the service is bad people in this store has not idea what they're doing I was good before now is bad. New people who knows nothing about cars and service plus not comercial accounts in this store what makes this store more terrible
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April 2023 by Cesar Franco
They made a good work to change the battery. Nice guys working here.
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February 2023 by Carla Alcantar
I had an excellent experience with Jose and John. They helped me put on my wheels covers for my car! Thank you.
