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February 2024 by Brianna B.
Y'all have the friendliest staff! Izzy was so sweet and kind. I will definitely be back :)
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November 2023 by Nicole M.
Just saved $$ from my candle addiction! B&BW is my addiction - best gifts as well as the fact the I have the best smelling house on the block! Never liked them before I found B&BW. Earlier this week I got extraordinary customer service from Izzy (spelling). Her recommendations were wonderful. She also helped get me signed up for their reward program and saved $$ on all my Christmas gifts! Why didn't I know about this before?? Izzy is the Candle Whisperer!
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November 2023 by Dana O.
Izzy and Itzel are incredible employees. So helpful. Best customer service. Spent so much time with us to find the perfect candles. We will come back for sure for the best customer service they both gave my husband and me.
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August 2023 by Michael Nooner
Excellent place to shop !!!
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May 2023 by Kimia P.
I LOVE THIS STORE!!! I go here all the time and always come out with something. 1st: the scents are amazing!!! You can always find what scent you want wether it it strong, subtle, fruity, or sweet. They even have amazing seasonal scents. 2nd: the different products are great! They have all sorts of things like candles, sprays, creams, and more! 3rd: the staff are incredibly friendly. They are are always coming around to ask if you need help with anything. They will help you out when you want to ask recommendations. They know the store inside and out. I never see them sitting around on their phones, they are always working. 4th: the prices and sales are amazing!! Yes, the prices can be a little much but most of the time the products are on sale. If something isn't on sale, you can usually get a discount with their rewards system.
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May 2023 by Margie Morley
So much to choose from. Employees are very pleasant and knowledgeable.
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January 2023 by Chrisitian Berganza
Got some concentrated room spray!Smells great!Lined moved fast and employees were nice and helpful! ;)
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December 2022 by Ryan R.
The store itself is fine. The staff has no ability to think and gives completely wrong information about their sales. Multiple associates gave me different wrong information about the same sale and they don't seem to understand what the word "cologne" means. The fine print on the signs is also open to salesperson interpretation with no prices on anything. That's very dangerous when the associates have no IQ.UPDATE: I went onto their website and every single associate I spoke with was wrong. I heard three different versions of the same deal, all which were wrong. The full, expensive, glass bottles of cologne are indeed part of the sale despite what the idiot at the counter said. So, I ordered them online and received the deal.In general I love Bath and Body Works but I'll avoid this one as management needs to get a clue.UPDATE 2: This problem of cluelessness seems to be company-wide. The Burbank location was just as bad so I gave up and ordered online.
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November 2022 by Tristan Fuenmayor
They did great on Black Friday! I was in and out without pain.
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November 2022 by Stephen Lee
A great place to look for lotion, bathing gel, scent candles, hand sanitizers, and car air fresheners. Great for affordable gifts. Sign up for free membership to get free sandstones, discount coupons and event notifications.
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August 2022 by XYZ
Always racially profiled at this store and followed! Ridiculous! Won’t be going back ever ! Will be telling others about this and reporting this business to the BBB as well
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August 2022 by Victoria G.
This store racially profiled me and the employees were following me around! I will not be returning! This is ridiculous, I will be reporting them to the BBB
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June 2022 by wifey and mommy
Friendly staff and its a smaller store so you can easily navigate your way around with no problems.
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June 2022 by Sandra Palacios
Great friendly service,I was shopping for gifts and I got my self some nice lotion to treat my hands.
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June 2022 by Avan Patel
Stacey, at the Thousand Oaks store, is an excellent salesperson. She is extremely helpful and courteous.