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September 2023 by Andy R.
Super clean and organized store with a great selection. Everything from kids through adults.
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September 2023 by Everlast9
Nice boots friendly people there.
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September 2023 by Willy J.
i was there to buy a felt and they said they had it on the system but couldn't find they need better workers that actually try to look for somethin.
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August 2023 by Chris C.
I've visited this new store several times now, and it's clean, spacious and well-organized. The selection of boots is pretty amazing and about what you might expect from a store called: "Boot Barn." They also have a large inventory of both men and women's clothes, including jeans, shirts, jackets, belts, hats and a decent variety of work clothes. Despite the western theme, they also have work, hiking and casual boots, although they don't carry premier brands of hiking boots, like you'll find at REI. But for the casual hiker, they will definitely have what you need. One nice thing about the store is the central seating area, replete with a comfortable sofa and coffee table. It's nice for relatives and loved ones who go shopping with you, who probably don't want to tag along in the aisles. This store is dog friendly, so feel free to bring your best friend along too. However this store isn't perfect and it falls short in some ways. While there are some incredibly helpful, outgoing and courteous associates, such as Stacey and Sarah, many of the other associates appear to be disengaged, less-focused and even a little rude. I caught one middle manager scolding an employee in front of a customer, and another young female associate rolled her eyes behind a staff member's back. A lot of the staff are very young, and they may not have great people skills or maturity yet. Some good customer service training might be in-order for some of the younger employees. Also while temperature is often a subjective thing, this store is uncomfortably warm, during this Summer. Either the air conditioning isn't working properly or management has decided to save a few dollars at the expense of their customers. Walking around a big store while it's warm is no fun. Their selection of products is pretty good, but it's obvious that the store heavily promotes and stocks some brands, such as Wrangler over other brands, such as Levis. This is probably a corporate decision, which is out of their control, but it's nice for customers to easily see and shop for their own preferred brands. I can definitely recommend this Boot Barn location, and with a few simple improvements, it could easily earn 5 stars...
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August 2023 by Donald Muckey
Megan was super knowledgeable and helpful!! She made my visit quick and easy!!
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July 2023 by Tony Brown
The staff here were lots of help, chatty not pushy. Some good looking girls too. I got some belts that are good quality and a decent price. All good, I left with a smile.
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June 2023 by Michael O.
Leaving this review specifically for Aria, although all employees were friendly. Was extremely knowledgable and spent tons of time with us making sure it was a perfect fit, and gave us lots of advice for taking care of new boots. Dont lose Aria at all costs and this business will thrive.
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May 2023 by Joseph Pecoraro
Fantastic, everyone was so helpful, Julieta, Shannon, everyone. Great selection, great atmosphere.
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May 2023 by Thomas S.
Love this store, it's big, lots of stuff to choose from and has friendly staff. I've been going to the Simi store for years but came here today as I was not happy with how I was treated at the Simi store recently. Here at this store, I was instantly met with great customer service and because of that I splurged and got an awesome pair of El Dorados!
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April 2023 by Lauren Lerch
I came out to their Grand Opening and Ribbon Cutting 4/14. The store is beautiful. The staff is super helpful. Thank you Skylar! Found myself a new hat, clothes and coming back soon for some new boots. Great experience.
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April 2023 by Ashley Seery
I went here during the grand opening on Friday to find a new pair of boots. The store is massive and has so many options for boots, hats, and clothes. Julieta was very helpful even with a busy store, and my checkout experience was great.
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April 2023 by Trevor D.
This place is awesome. Staff is very friendly and welcoming. They make sure to check on you while you're shopping. Easy to find what you're looking for and if you can't, you can order it online and get it sent to the store. Which is a very smooth process. HIGHLY RECOMMEND.