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August 2023 by John G.
I had some complicated banking to do on 08/23/23. I ran across a teller, Julie, who was so knowledgeable, friendly and helpful. I can't remember the last time I received such treatment, what an asset she is to your bank. I hope she can get some recognition for her work ethic!
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October 2022 by Anitra K.
The inside ATM gives $1 bills, but no $10's or $50s. I usually still need to go to the cashier to make change that I need. This visit, there was a long line of customers waiting for a teller. A manager went through the line to ask if they could help instead of a teller. All customers in line needed the teller. I was waiting for the manager to jump on a drawer to help with the line, but it didn't happen. The staff at this location are always friendly and the store is always clean. There are two ATMs on the outside.
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March 2022 by Michaelangelo M.
Girlfriend deposited money and the money didn't go to her account. She proceeded to go inside and they continued to tell her the can't do anything about it. So in other words her money is gone
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March 2021 by Elisa G.
This used to be my favorite bank in TO but all of my bankers are gone so I'm waiting to make a new friend. Talked to Adrianna and she's a doll!!
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December 2019 by Harmony H.
I've banked with Chase for years and very rarely have to go into a branch since I'm more of an ATM person, but when I do, this branch is the most convenient. I've been inside this branch twice, and both times were bad, but today took the cake. I had a large amount of cash I wanted to deposit, and their newer ATMs do not do well with cash, and the lines for the older ATMs were several people deep as it was lunch time. There was one other customer inside. ONE. I was politely greeted by a little blonde girl, who asked what I needed help with today. Here's our exchange: Me: Hi, I wanted to deposit cash in my account. Girl: Don't you know how to use an ATM? Me, taken aback: Yeah, but it's a fairly large amount of cash and I'd prefer to have a person deal with it. Girl: Our ATMs can handle up to 200 bills. Since I'm basically being told I'm stupid for not using an ATM I can't use a teller, I try my luck with the new ATM inside the branch. What do you know, it doesn't recognize my cash and closed on my hand not once, but twice. I am now the only customer in the bank as I cancel my transaction and start to walk away. Girl: Did it work? Me: Nope, because the new ATMs have a hard time with cash. Girl: *silence* Me: Oookay I guess I'll use the outside ATM. The older outside ATM took my money with no issue, but of course I had to wait in line, which is all I was really trying to avoid in the first place. By this point I'm of course totally pissed, but hope the walk back to work will have a calming effect. I get back and try to call the branch, as this is a pretty good teaching moment, and of course they don't answer the phone, despite there being at least four employees and no customers, as they divert them all to the ATMs. I'm sure this employee was trained to divert people and she's just doing what she was told, but seriously? None of them are going to have jobs eventually if everyone is diverted to the ATMs after their intelligence is questioned for wanting to talk to a person. Can't wait for later this week when my husband and I have to try to cash all of our checks that have various combinations of our names on them! Wonder if they'll come straight out and insult us at that point. Tune in later this week for the next saga of Chase: you're an idiot for wanting human interaction!
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December 2019 by Erin K.
Okay I'm ready to give this a fine review. I'm still a little bitter about the way they handled my need for international purchasing power and wish they had people with better advice on hand, but honestly I come here at least once a month and the staff is always friendly and polite, the lines are not long and the place is clean, well lit and has a good parking lot. I also opened a new business account here and the guy that helped me was very professional and helpful. Overall a decent location to do your banking.
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August 2019 by Diane S.
My mother has had an account at Chase for years. She's 94, and is about to go into assisted living. I called the branch to see how we could go about putting my name on her checking account so I can pay her bills for her, and they said she would have to come in. She can't walk. I explained this to them, and asked if there was another way. They suggested I call the customer service line, which I did, and talked to someone named "Lee". I explained the situation again, and got the same answer. She has to come in and sign paperwork, which would take about 20 minutes. Absolutely not possible. No other solution offered. When I asked to speak to a supervisor, she HUNG UP ON ME. I am beyond furious. Way to rock the customer service, Chase.
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July 2019 by Elle G.
probably the worst decision chase bank ever made in getting rid of their replacement debit card apparatus as a replacement for online thievery!! chase will either send you a replacement card in 5 biz daya or for a fee of $5.00 will send it by ups asking for a signature upon receipt!! total inconvenience...waste of time/day !! i could've walked into the bank & gotten this card 10x today alone!! already left wells fargo for their nickel & diming... chase is not that far behind!!!! theyre more concerned about their biz/real estate holdings than their personal individual #s....!!! shame on you chase!!
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January 2019 by Angel A.
Been Banking at this branch for Years! Both Business and Personal. The old Team was so AWESOME that I would always refer my employees and friends. Not Anymore! The new Manager SUCKS and lacks customer service! I will be taking my accounts elsewhere until they replace him.
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July 2018 by A M.
This has been my local bank for a few years now and I must say it's great. When I walk in I am always greeted politely by the staff. The manager Summer does an exceptional job training and developing her staff and has built an outstanding culture. They value their customers and are always kind and professional. I will be with this bank as long as I am in the area.
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May 2018 by Alberto M.
the worst service I have received in a bank, to inform me to change my account of the company that I have it with the citi and what I find is with a bad service bad service of the lady vricctt runas
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May 2018 by Cathy C.
I went in today at my lunch and the teller Tommy Mora really took the time to explain the money exchange to me for my upcoming trip.. the percents and dollars to pesos.. cheerful attitude..
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November 2017 by Erik L.
Nice location, extra super friendly staff who took an interest in my business needs. ATM takes 50 bills at a time, which is a plus.