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September 2023 by Google user
CVS Pharmacy pharmacy assistant was incredibly kind, professional, helpful and such a huge smile and definitely can handle any customer very well! She is an outstanding pharmacy assistant! She makes every effort with efficiency and a huge smile!
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July 2023 by Jaclyn C.
They're continually out of some of my medicines and one of the pharmacists I spoke to was very rude, on 2 separate occasions, on the phone. Anywhere else but this place is a better choice.
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March 2023 by D F.
I just wasted time trying to contact this store. I'll spare the little details. Suffice it to say after three phone calls I gave up and am heading to Walgreens. Initially I waited on the music hold 15 minutes after the recording said it would connect me to the pharmacy. Someone picked up and I asked my pharmacy question and the uninterested young woman said I'll transfer you to the pharmacy, click! Back on music hold for the pharmacy. Ten minutes later someone picks up AND hangs up!! Yep! I call back a third time (yes I'm persistent) and this time instead of clicking the pharmacy option I click the front store option to see if I can get anywhere. (I'm smart like that) ha! The phone is answered quickly with the young man saying, "Thank you for calling CVS, please hold." Boom! Music hold! This time I hang up because though I may be persistent I am not stupid enough to go for four! Walgreens answered and I'm on my way there.
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March 2023 by Rita Diaz
Super store! Helpful \u0026 friendly!!!
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January 2023 by Naia K.
This Cvs apparently has consistent staffing issues where they need to close early and fails to update their yelp page or online schedule with actual hours. It's 5:07pm and even though it states on yelp that they are open till 10pm AND was told by by staff at the other store down the road they were open till 10pm, they are closing at 5pm on Saturday and Sunday, sometimes even earlier on Saturday. Guy was at the door and said sorry we close at 5 and I told him his online hours needed to be updated and he just pointed to the make shift sign they modified by the door. I pleaded that I just need to buy one item (it was not in stock at the other store) and pointed to it. He even still had several customers inside and some still walking out and wouldn't even let me purchase ONE item that was literally right by the door and would of only taken 2 minutes max. Terrible customer service, seems like their manager just doesn't want to work late on weekends and they need to update their hours online. He said they've been operating like this the past 5 months so no excuse to not update the hours here. This store is losing CVS money (or maybe not because they choose to not staff it intentionally?) and explains why they have a subpar rating compared to the others around here.
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October 2022 by KD C.
I especially like the CVS Pharmacy in Newbury Park - they are efficient yet patient, working with all sorts of people concerns. I have received prescriptions and all of my recent vaccines here... even beyond that of COVID. In essence, this is my go-to place for medication and over the counter 'fix/it'. Thank You!!
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September 2022 by Tammy C.
I'm impressed with the pharmacist here. My urgent care doctor prescribed something not stocked by any local CVS. She promptly called my doctor and had the script changed. I really appreciate their taking time out of their busy schedule to do this.
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May 2022 by Michael O.
Says they're open until 10, im here at 7:45 and its shut down. No notice or anything. They didnt even close right, half the lights are still on.
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May 2022 by Ryan Holt
Clean neighborhood cvs.near lots restaurants .donut shop. Always seem to have things on clearance.lotto here as well.liquor. and staff from front end to pharmacy are always nice.
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May 2022 by Hayden Jones
Good pharmacy and has alot of things but can be decently expensive
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June 2021 by Lisa L.
I just moved to the area and when trying to fill a prescription I was told that the medication can't be given to me because they are saving it for their "regular" clients for when they decide to fill it. Horrible customer service and when did "savies" become a thing to fill medication. I would of been a regular client since I've been a cvs client for years.
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January 2021 by Alicia S.
I wanted to exchange my hair dye for the correct color. They refused to exchange my product that I ordered online and insisted that I bring in the printed receipt that was in the box. They would not a accept the online order receipt (email) with return barcode I presented. According to the return and exchange policy online, this should have been accepted. I find this unacceptable and once again poor customer service.
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January 2021 by Sepia B.
I'd like to take a moment to thank Brandon in the Pharmacy. He was most welcoming and helpful. I had never been to a CVS and he treated me so well even though I probably was not so easy. I left the first encounter altogether.And still, Brandon handled the situation courteously. So I came back. Thank you Brandon. You are a beautiful person. I hope your boss notices that you are on the front lines every day as a Warrior.
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January 2021 by Shaleena T.
Great friendly staff. Specially impressed by the pharmacy who is always ready to help with a smile. So happy to have switched pharmacies!! Keep up the wonderful service.