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August 2023 by Nick G.
So I originally went in to get a ring for my mom and I was greeted with great quality customer service in the end. They gave me a free gift of earrings that I know my mom will be happy and pleased with. I'm so happy that I went in there thank you!
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July 2023 by Casey J.
My boyfriend and I went to Daniels in the Oaks mall today to start his credit by buying a nice piece of jewelry and paying in installments. We were greeted by Roshan, Adamaris, and Emma. They helped us pick a beautiful necklace and were so kind and friendly. We have never done this before and they were very thorough with explaining everything so the process was as easy as possible for us. We highly recommend anyone looking to buy a beautiful piece of jewelry to go to this location and find these three beautiful ladies. They were the best and made our day!!! :)
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June 2023 by Preferred Turf 805
I had a great experience with Adamaris and Emma, very professional & polite to work with. Adamaris showed me different types of watches and helped me choose the best one for my casual Dinner tonight. I opened a line of credit with no hassle, very easy and fast set up.. I left with a nice watch and will continue to come here for any future watches or jewelry I need..Thank you team for making my experience great!
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October 2022 by Gbmmt N.
I called this place to inquire about a necklace. I am looking for a basic style, certain size, certain metal. I had the style name, size, and metal type. The woman who answered sounded bothered right when she picked up the phone. She asked me for a SKU number. I told her that I was not calling from another store, that I was a potential customer and did not have a SKU. She proceeds to tell me that she can't tell me what she has without the sku number because she has so many different items. She didn't even ask me what I was calling about. She didn't know if it was a ring, a necklace, a bracelet, nothing! She didn't ask any questions, she was adamant about a SKU. How on earth am I supposed to have a SKU number for their inventory?!?! Horrible customer service! I called their competitor in the same mall and they were so nice and helpful, even helped me locate the piece across the country. I will NEVER do business with this company. Rude employee who clearly hates her job!
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September 2022 by Socal Traveler
Asked women there if she could size my finger for a ring. Refused to do it. (I even offered to tip) tipped the guy down the mall with a cart $10 to size me. (Later bought the ring from Mcclave Across the way)
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July 2022 by James Andrews
Asked women there if she could size my finger for a ring. Refused to do it. (I even offered to tip) tipped the guy down the mall with a cart $10 to size me. (Later bought the ring from Mcclave Across the way)
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July 2022 by JC D.
Make sure you ask them if their diamonds are real or lab made!!! I had to learn this the embarrassing/hard way. I purchased a pair of diamond white gold stud earrings from here as a gift to myself. They were beautiful and I paid a heavy price for them but at the time I thought it was worth it for 2ct "diamond earrings." I don't work in the area anymore and I wanted to upgrade the size of my diamonds for my birthday. When I took them to a private jeweler near my home I was told that my earrings were "lab made" and virtually worth less than 90% of what I paid for them. I was also told Daniel's legally had to disclose to me that these diamonds were made in a lab. I was never made aware of this at Daniel's by the sales lady who "helped" me pick these out and I cannot explain the anger, frustration, embarrassment I feel having been put in this situation. I wish there was something I can do about this! I feel like I was played for a full.
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July 2022 by Juan D.
Make sure you ask them if their diamonds are real or lab made!!! I had to learn this the embarrassing/hard way. I purchased a pair of diamond white gold stud earrings from here as a gift to myself. They were beautiful and I paid a heavy price for them but at the time I thought it was worth it for 2ct "diamond earrings." I don't work in the area anymore and I wanted to upgrade the size of my diamonds for my birthday. When I took them to a private jeweler near my home I was told that my earrings were "lab made" and virtually worth less than 90% of what I paid for them. I was also told Daniel's legally had to disclose to me that these diamonds were made in a lab. I was never made aware of this at Daniel's by the sales lady who "helped" me pick these out and I cannot explain the anger, frustration, embarrassment I feel having been put in this situation. I wish there was something I can do about this! I feel like I was played for a full.
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June 2022 by Cris Mtz
I came to Daniels on Rose Oxnard 06-01-22 to see if they had a necklace in stock that I saw online. Came in and they did not have it in stock, so they ordered it for me. I paid upfront and they gave me a different agreement then the one I saw online. Online the same necklace had quantity above 10 available, so this was not the only chain available.The chain was too short, so I came in to get my refund the very same day it arrived, so I can save for a bigger one, they denied my request even though their website says 30 days money back.I came back hours after I picked up, not even a full day and they denied my request for a refund.Very sneaky salesman will give you a different agreement than online.In store, they do different agreements that benefits the business than the customerVery bad business, I suggest going to a jeweler that is looking out for their communityI could have bought the chain myself online, and could have had my refund without any friction.SINCE ONLINE THEY HONOR THE 30 day back, you get the original agreement/receipt.I spoke to Rick, and he denied my refund request, the same person who did my sale.Don’t shop in store, sneaky salesman that have no integritySave your investment and shop elsewhere. At best onlineDon’t support these sneaky salesman.
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May 2022 by David K.
Best jewelers in town! Quick and professional service. Roshan and Kelly were super helpful and knowledgeable! Thank you Roshan for helping us pick out two amazing wedding rings. You guys have earned two happy newlyweds as customers!
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May 2022 by Elie Bahnam
Went to get some earrings for my mothers birthday. Was helped by Kelly, she provided me with great advice and showing me all of the options that fit what I was looking for. Ended up getting a beautiful pair of earrings and left my mother speechless. Great experience and a great price!!!
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May 2022 by Jennifer J
Kelly and Emma were so helpful I went in to see pricing on a necklace for my boyfriend and they helped me find something affordable and high quality. They listen to what i needed and we’re very nice I would recommend them 100%. Ask for Kelly !!!
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May 2022 by Jamshed Zamani
I did had bad experience buying Jewellery and they were cheating on me but this was my first time coming to daniels and honestly it was awesome they give me all the information and explain everything I bought it and it took it to another jeweller to get more information and he told me the same thing as they told me very happy with my purchase.
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May 2022 by Lakeshow
Great experience Kelly was a great help
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April 2022 by Alejandro R.
Went to see their certified pre owned "Rolex" watches. There were 2 older females working. I asked to see what Rolexes they had in stock & she immediately asked me how I wanted to pay. Cash, credit or do you want to see how much you're approved for with our financing. Like lady, I literally just asked to see them since you say you had them in stock as every other store has zero in stock. She gave me a tabletop flyer with pictures of many Rolexes and told me "these are the ones we have which one do you want to see" I picked a gold trim Submariner which she brought out in a plastic baggy. (Flag #1) She told me she needed my DL to hold the watch so I obliged. After reviewing the watch, it wasn't ticking what so ever and the winder was stuck nor would the bezel turn left or right. (Flag #2) As I'm holding the watch she keeps insisting on her financing and how I wanted to pay. I expressed my concerns in the watch not working and she then told me "I know it works" lol. Keep in mind the watch looked and felt like a replica in my opinion. So she took it back and tried winding the watch but failed. I asked to see a different Rolex that was working and she then told me ... Wait for it.... "Oh this is the only Rolex we have in stock. All our stores only carry one" Ok. First you told me you had all the ones you showed me on the flyer and now the one specific watch i asked to see just happened to be the only one in stock. I guess I'm pretty lucky?! I was extremely shocked at this experience especially since this store is in the oaks mall. It made me question the stores entire integrity. Tread carefully here.
