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February 2024 by Marilyn C.
I had a pleasant experience here while looking for paint colors. Melissa, the colorist, there was helping me by giving me suggestions on options for colors using the paint chips. She was amazing help as I was just overwhelmed with all the colors available.
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October 2023 by Terry Mcguinness
It painted a great experience
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June 2023 by Lara M.
I was unpleasantly helped by a young arrogant guy with dangle earrings. He wouldn't help me with a color chart and pushed me aside when another customer came in. I noted that I didn't want to pay retail and he kept chirping "do you have an account". I was able to google the color chart while I was waiting and found the product $30 less delivered to my home. He quoted me $160 plus colorant for Cutek my order (Which is a fantastic product!) my order INCLUDED the colorant. It's more about the respect a company gives to customers. If you don't want to help retail savvy shopping than advertise that you are selling to the trade only. FYI there was another (newer) employee trying to help me but was overpowered by this other guy
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January 2023 by Davis Bartels (Realtor)
These guys are great - they do an excellent job, really know their stuff and will work with you until its exactly how you want. will use them again for all my next paint projects
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November 2022 by Martin W.
Has the business changed hands? I've had good experiences here in the past, but got a pretty short shift from the guy I spoke to today... Definitely got the feeling that I was inconveniencing him by trying to buy paint and he didn't even offer any alternatives when the paint I asked for wasn't in stock. He just told me to go to Camarillo. Then he took a call and ignored me completely as I tried to ask about alternatives. So I just walked out and went to Agoura Paints where the service proved to be infinitely better. Maybe the guy was having an off day, but if you give your customers the impression that you don't care, then people are going to vote with their feet.
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October 2022 by B K
We had our house painted three years ago. Unfortunately the painters did not leave behind any leftover paint and I had a few touchup areas. I was greeted by the most friendly guy named Doug. He searched high and low in the computer for my previous purchases but unfortunately this particular color was not listed. He offers a service to come to your home and color match your paint. He has an app on his phone with a device that identifies paint colors. Trouble is, he got a different color reading on just about every area he tested. It was determined the painters probably watered down the paint to make it go further. No surprise. He was committed to get it right and after testing just about every wall in my home, he suggested taking a piece of the wall in a discreet area to match it. Keep in mind, the area he took could have been watered down paint or not. Doug was called to work at a different location the next morning but wouldn’t you know, he spent the time to create my sample can before he left and it was ready for me when I arrived. I have to tell you, I don’t think the color could be any more perfect unless it had come out of the original can. The picture attached shows proof of that. Keep in mind it’s not even completely dry. I have another area in my home that I painted and you can’t tell that it’s been touched up at all. Thank you so much Doug! Terrific service and a super nice guy!
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September 2022 by Gia M.
Has there been a change of ownership here ? Went in for samples and the sale kids were all young, unknowledgeable (deer in headlights when I asked for 50%) and lots of punch throwing and wrestling going on behind the counter. Came home to find the two different samples I asked for were actually two of the same colors. That was inconvenient to have to go back.
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August 2022 by Thomas V.
What a pleasure working with Kevin and the rest of the folks at Catalina Paint. Truly one of the best customer service experience I've ever had. We needed a LOT of stain for a fence project. We came in on a recommendation from someone we know in the construction biz. We were immediately greeted by Kevin, who went above and beyond to help us pick the perfect stain color. We ended up going with his custom blend and it was truly beyond our expectations. I will be coming back for all my paint and stain needs!!!
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August 2022 by Lianna P.
Had such a pleasant experience with Kevin! He was so knowledgeable and helped us pick out the perfect exterior stain for our new fence at home! Thanks for being awesome Kevin! We'll definitely be coming back for our future projects! -Tom and Lianna
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June 2022 by Cristina Elizabeth
After reading all the reviews I thought this would be the best place to get help with the paint for my home. When I came in and asked if they could assist me with finding a color similar to the one I had photos of, the employee just told me “no” and didn’t offer me any further assistance. I’m not sure who is working there on the days that the other reviewers are receiving this supposed excellent service, but I certainly didn’t get it.
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March 2022 by Lissa S.
I am so thankful for Doug! His eye for color is AMAZING! After going to several paint stores, I was extremely frustrated. I brought in floor, carpeting, and tile samples. I told him what I was looking for and he mixed up the perfect colors. Completely nailed it. You should not go anywhere else!!! Thanks Doug!!!!
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March 2022 by James Arredondo
I came here to find a stain I bought from here 12 years ago. The salesperson was able to find the formula on a 15 yr old computer they had there. He was then able to transfer the formula to a newer computer to make me the product. Thank You BM.. Great customer service.
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March 2022 by Beatrice Killeen
We had our house painted three years ago. Unfortunately the painters did not leave behind any leftover paint and I had a few touchup areas. I was greeted by the most friendly guy named Doug. He searched high and low in the computer for my previous purchases but unfortunately this particular color was not listed. He offers a service to come to your home and color match your paint. He has an app on his phone with a device that identifies paint colors. Trouble is, he got a different color reading on just about every area he tested. It was determined the painters probably watered down the paint to make it go further. No surprise. He was committed to get it right and after testing just about every wall in my home, he suggested taking a piece of the wall in a discreet area to match it. Keep in mind, the area he took could have been watered down paint or not. Doug was called to work at a different location the next morning but wouldn’t you know, he spent the time to create my sample can before he left and it was ready for me when I arrived. I have to tell you, I don’t think the color could be any more perfect unless it had come out of the original can. The picture attached shows proof of that. Keep in mind it’s not even completely dry. I have another area in my home that I painted and you can’t tell that it’s been touched up at all. Thank you so much Doug! Terrific service and a super nice guy!
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March 2022 by C K.
We had our house painted three years ago. Unfortunately the painters did not leave behind any leftover paint and I had a few touchup areas. I was greeted by the most friendly guy named Doug. He searched high and low in the computer for my previous purchases but unfortunately this particular color was not listed. He offers a service to come to your home and color match your paint. He has an app on his phone with a device that identifies paint colors. Trouble is, he got a different color reading on just about every area he tested. It was determined the painters probably watered down the paint to make it go further. No surprise. He was committed to get it right and after testing just about every wall in my home, he suggested taking a piece of the wall in a discreet area to match it. Keep in mind, the area he took could have been watered down paint or not. Doug was called to work at a different location the next morning but wouldn't you know, he spent the time to create my sample can before he left and it was ready for me when I arrived. I have to tell you, I don't think the color could be any more perfect unless it had come out of the original can. The picture attached shows proof of that. Keep in mind it's not even completely dry. I have another area in my home that I painted and you can't tell that it's been touched up at all. Thank you so much Doug! Terrific service and a super nice guy!
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February 2022 by Nancy L.
Dropped by here to look at some color samples for new kitchen cabinets. After searching around on our own for awhile we were joined by Doug one of the resident color experts. Within a few minutes of discussing what we had in mind he was able to grab a color that was perfect and one that we had not looked at. Fantastic service. I will be buying my paint from here from now on.
