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February 2024 by DYLAN Loppez
It had good golie gloves but didn't have jerseys
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February 2024 by Ingrid C.
Had to return shoes and ordered on line. They were a gift so I only had the receipt. The young man helping me was very patient and helpful. Completed the transaction with no problems.
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January 2024 by Gena Barnhart
Nice big store but no hockey stuff!
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December 2023 by Ryan S.
I am a regular shopper here, going often to get sports equipment for my family, and each and every time, the customer server from REGULAR EMPLOYEES is absolutely top tier and amazing. I have no problem with the ordinary retail employees at this store, they are all highly trained, professional, and know what they are doing, however most certainly UNDERPAID from what I can tell. The problem from this store arises in MANAGEMENT, especially with the managers specifically named CARLOS and BILL! Each and every time I have needed manager help and either CARLOS or BILL from management has to help me, they are absolutely unpassionate, they seem as if they do not want to be working, they are unhelpful in guiding me to the specific item I need, and they never help with special orders or online orders for me! Rather than solving the problem, both these managers, again names BILL and CARLOS will often just tell me I can not get the product, and immediately another employee (or another actually helpful manager) will help solve the problem. These two are absolutely USELESS for the CORPORATION, and they only DRAG THE STORE DOWN WITH THEIR LAZINESS!!! Update: I went to write a new review as management should truly be ASHAMED by their PATHETIC attitude and work! Even the response email I was received to try and solve the problem was unhelpful and USELESS! AGAIN SHAMEFUL!
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November 2023 by Shane S.
I've been coaching youth sports in the area for years. Dick's is pricey, but carries almost everything you need. I found it to be a fair trade and try to buy enough gear to save other family money. Today I tried to exchange one of the many basketballs I bought for the winter season as it was leaking and couldn't hold air. The manager told me I should have bought the protection plan. I explained that I bought it that way and he straight up called me a liar. I'd try Big 5 or Amazon. Bummer as my kids love browsing Dicks.
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November 2023 by Lance Lambert
I had a disappointing experience at this store. It all started with subpar customer service, and ended with credit card fraud.One associate was helping a senior couple paying a $90 bill with all ones, counting the money over, and over, and over. The associate at the other register meanwhile was hanging out on the phone.A younger guy was waiting in front of me to checkout with a pair of pants. I'm not sure if he decided to shop more or went to use the bathroom, but he put down the pants and walked away. Meanwhile I waited for another 5 minutes before that guy came back, grabbed the pants, and proceeded to stand in front of me. I guess he assumed I was saving his spot or something.FInally, both associates were available. I walked up to the Emmanual to make my purchase. He scanned it, I paid with my credit card and went about my day. Shortly after that purchase I had several fraudulent purchases on my card. It was for fishing rods and fishing equipment. I don't fish, nor does anyone in my family. I find it highly suspect that after my purchase I had multiple fraudulent charges hit my card right after.It was one thing to have subpar customer service as great customer service died post Gen X, but to have my card compromised was truly next level. I will not be back.
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October 2023 by Derek C.
Great service and friendly help from Nick. Built us our kids first bike from scratch for my son. Thank you so much!
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September 2023 by Kenny G.
Caution when ordering online....I paid full retail price and received a display running shoes on an internet order. Local Dick's store said, "we don't discount display products." Shame on me for hoping for a brand new unopened item on an online order? Nevertheless, all their personnel were pleasant and knowledgeable. At least for sneakers, it's safer to buy at a local, non big box store, so you know what you're getting.
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September 2023 by David G
Surprisingly, I actually enjoyed shopping there. I was looking for a hand/grip exerciser, they only had one type, but as it turned out, it was perfect. Well made, with a rubberized grip, not the typical sponge type grip, and adjustable tension from 20-90 pounds pressure. $16.95. lots of things to see here.
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September 2023 by Rigo Armenta
They only gave me 1 out of 2 packages from my weight rack. When I called the store they said they didn’t have my package two people had to come out and one with the package. There was so much miscommunication going on. The guy wished me a good day like if that was it. When I got home I noticed there was missing weights so I called and they told me to wait a day until they talk to their manager. Poor service.
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August 2023 by Roslyn L.
Went here for some workout gym shoes and fell in love with these Brooks Ghost shoes! Clean place to shop around and helpful customer service team. Fun place to check out exercise equipment and they have a decent selection of clothes. Fun place to get a gift with corn hole, roller blades, beach gear. Also a good place to kill time while waiting for your movie to start.
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July 2023 by Zowie M.
Went in to get some Hokas and the guy working that area was great. He was wearing a bright green shirt I unfortunately did not get his name and he either had twists or braids (I didn't pay that much attention sorry). He was on it though brought me out a bunch of different colors and sizes of shoes. Asked a few times how I was doing or if I needed any other color or sizes. Was very attentive to other customers that were in the area as well and his customer service was great. He also ran my keys to me because I left them in his section on accident which I totally appreciated. Give this man a raise.
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July 2023 by Nasser Noorani
Awesome experience. The sales people are very helpful. Excellent selection n brands of shoes. Love the Brooks
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July 2023 by Jerry W
Very impressed With the overall store and how the staff is very polite and welcoming the manager on duty shorter gentleman i think his name was Carlos if not mistaken Great leader front cashier people pointed me to the right direction Bridgette was very helpful she answered all my questions had a lot of patience Brooke and James helped me find a glove stayed with me the whole time made sure I was taken care of that’s what a good store is thank you guys !
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May 2023 by Susan C.
Well stocked, neat and fast check out. My grandsons always find what they need for their sports. Prices are good especially when there is a sale!!