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August 2024 by Rebecca K.
If I could give this office a NEGITIVE 100, I WOULD. I took my cat in to see Dr. KELLY, HUGE mistake! I Brought him in for a wellness check up. Dr. Kelly came in and checked him and there were no concerns. she recommended blood work which I did. Then she asked what I was feeding him as he is over weight but has not had any problems. He is 7. She said kibble is the WORST food to give any any cat or dog. She said stop it now and never give him dry food again only wet food. She tried to sell me their prescription food which I did not feel necessary. I have always given all my pets over the years good QUALITY food. Anyway I got new food and within 24 hours he was throwing up. I called her and she said stop the wet food and go buy baby food, sweet potato, turkey and rice. I gave him that and he was eating very little and continued to vomit several times. I called her again and talked to the rude receptionist, who says Dr. Kelly has no time in her schedule to see him. It was only 1 pm !!! By the way his blood work was fine. he was perfectly healthy when I brought him in. I ended up taking him to another vet within an hour and he treated him with anti nausea meds and some hydration . He said to put him back on the food I had been giving him for years. After seeing him and getting my sweet cat home he stopped vomiting. He was still lethargic but is now fine . PLEASE DO YOURSELF A FAVOR AND GO TO ANOTHER VET.
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May 2024 by Robert T.
Worst vet I've ever been to, and wasted my money on these "professionals" who couldn't even spot fleas on my cat. Yet, said it was a skin infection and gave him meds that didn't do anything. After I discovered he had fleas i immediately gave him flea treatment and not only did it kill the fleas, but the "skin infection" magically disappeared. They wanted to charge me an additional cost for a re-check, and the woman I spoke with was rude over the phone. Worst vet
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September 2023 by Maria M.
I was hesitant to do a rating and provide my experience. i just got off the phone w the office and the rude treatment gave me that push to do this. I took my pet for possible ear infection. Two hours later they brought me into office. I was warned I was going to hear he was too heavy. That was exactly his focus. I asked about the ear infection and rudely he asked if I wanted to hear what was wrong w him. I asked about his ears. He said he had mild infection and he prescribed medication and in office treatment. wanted to see him a week later. I left after paying almost $300. I took him back again a week later and again a bill over $500 was presented to me. I asked what that was all about if it was only a follow up. Somehow now he had a more serious ear infection. I asked if there was cheaper treatments and after I insisted it was too expensive they offered me same treatment as previous week which was not as expensive. Then I was advised that a blood work was highly recommended. I agreed after two different girls were sent to explain to me why it was so important and urgent. I recently called to get results as it's been about a month since tests were performed. I was told results were hard to read but Dr would be consulted. I called again but apparently results are still in Dr pile of papers. I guess it wasn't that urgent after all.
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September 2023 by Marn E.
Worst vet ever. Injured my dog. They should reset their ratings after the good vet retired from here. New vets took my dog in for a check up and was not supposed to give any shots, but over vxd my dog without telling me. They didn't even give paper work for it until later. Vet gave several shots in one day and dog was deathly ill. Dog is still not the same or functioning normal after new vets here. very slow now Don't go to a vet that doesn't listen . $$$$ Not only did the assistant take my dog from me. She was told not give any shots to my dog and only to check that my dog was well. The manager implied I have the wrong location. This is the place I took my dog, next to Wholefoods. The new female vet, Not the founder, gave my dog several shots all in one day when I explicitly said NO shots! There is no mistaking that we took the dog to your location.
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June 2023 by Cleo T.
Dr hall is amazing!!!!!!!!! So lucky to have her! Our fur babies r in good hands. She cares so much!!!!!!
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April 2023 by Triston Bott
Absolutely hands down the best Vet we've ever brought our pups too!! Very thorough and so much fun to talk with about everything?
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February 2023 by Lori T.
Professional loving cares for owners as well! I highly recommend VCA for emergency care they are all a great crew from the front desk, the nurses and doctors
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October 2022 by Bc S.
Incompetent. Poor communication. Predatory billing practices- they will overcharge you. Our story: our cat was sick. Our regular vet was out of town and no other vets/hospitals had emergency availability, so we went here (there was a reason they had availability- they are bad at their jobs). We were there for 9 hours. They ran all kinds of tests. Getting any info was like pulling teeth. After charging us over $1,000 they told us they had no idea what was wrong (doc even said she didn't know what she was looking at on the ultrasounds and even said she thought our BOY cat had a uterus?! Incompetent!!). Then they said they needed $2,000 more to watch him overnight. What a joke. We got our cat out of there and took him to our normal vet the next day. She immediately figured out what was wrong, ran all the tests, kept him overnight, and got him better-- and didn't overcharge us or try to take advantage of our situation like VCA did. We paid less than half of what we paid at VCA, and VCA didn't even help us or our cat in anyway. They just took our time and money and didn't help our cat! VCA was our last resort. Now they aren't even a consideration. We will never go back.
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October 2022 by Sarah K.
The entire staff is so amazing and always takes such great care of my animals. I especially like Dr. Hall. She has been so wonderful over the years and I feel lucky to have her here for my kitties. I highly recommend this animal clinic. They are the best with you and your pets. They are so patient and kind in all situations when it comes to caring for your fur babies. This is the only place I trust to get the best and highest quality clinic visits.
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September 2022 by Don Smith
Such a great vet. So good with animals and their people
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August 2022 by Bob S.
These people are angels! My dog is such a terrible pain with them.. he just terrified of the vet ..this last time he even snapped at the sweet tech. He's had to be medicated every pet visit and he releases his a$&l gland EVERY TIME we go in! But they are so kind, calm and reassuring. I can hear them in the back sweet talking my little man and I just know he's in good hands.
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June 2022 by Honor C.
Only vet I've been to for my pup. Dr. Cummings is wonderful! I love the personalized texts she gives with results. My pup loves going to this vet!
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June 2022 by Kylie C.
I took my puppy here and this place is the place to go. Everyone is friendly and we were assigned to Dr. Peña. He was very thorough with checking out every symptom that I had mentioned and took his time going over all details of the results in his follow up call. I took my puppy to another vet within a week of adopting him and she didn't check out anything whatsoever so it was a big difference going here vs. there. My parents take their dog to Dr. Cummings and said she's great as well.
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May 2022 by Gary G.
Always the best personalized service for both me and my pup! I travel almost 100 miles round trip to make sure we are in the best hands. I would never go anywhere else.
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May 2022 by Christine B.
This was from a few years back in regards to working with Stacy Hall. I found her to be extraordinarily cold and inhuman and I will explain why. I had a diabetic cat in addition to other pets that I was bringing to this vet clinic because of another veterinarian that I was seeing who has since retired. I was accustomed to only seeing that veterinarian that retired but because of circumstances I was not able to see him and I had to see Stacey hall for my diabetic cat. I was unfamiliar with her and second guessed her for one second in order to actually visually see the medicine that she was going to inject my cat with before she did. Dr Hall's reaction was so egotistically driven that she flat out refused to ever help my cat again even in an emergency situation where not getting my cats insulin would mean death to my cat she had no concern or care for that. I was in that office so often with my other pets and I overheard conversation at the end of the day with the receptionist trying to give a patient information on whether or not their pet is to be euthanized. The owner of the pet clearly emotional. I watched Dr Hall roll her eyes in a huff and say that she was already late to go pick up her kids and it was the end of the day and she will just have to call her back tomorrow morning. I think it is disgusting to make somebody wait overnight to not know anything like this. Her bedside manner is ridiculously cold and when I tried to address this with her she told me that the doctor that I have been seeing all this time and her words were," you know he's not going to live forever quotes". I know there are other good people that work at least in a office manner at that clinic but I would never ever trust her. I would never recommend her. Way too cold-hearted and egotistical.
