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April 2024 by Angelina Valdivia
Very good and quick service.
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April 2024 by khristine jackson
Well I have been eating at El Polo Loco since I lived in Hollywood California. My favorite location is on Vine Street. I was invited to dinner on April 1st 2024 by a new friend that I had met . I've dined pretty much at many of the eateries in the Moorpark road vacinity . This location is situated on the strip by the Janns Mall. Surrounded by a Tobacco shop , a Car wash ✨,,etc. . Parking is on the side entrance and the back lot. When we arrived it was near 8:30pm .. My friend she ordered Chicken plate, veggies and tortilla . The sauces are put into little plastic containers. The location in Hollywood California has a sauce bar . Talk about economizing,,?. I order a meal that consisted off a burrito and chips. The only problem was.. I didn't order that ."!! Our meal's came with a drink from the fountain,,but the attendant screwed it up. Due to wearing a cordless"Driver thru" microphone"?? She was distracted and didn't give me what I desired... My friend who paid ..had to go up to the counter and ask for a replacement of what I asked for . Seeing that it was getting late,,I was given a free paper dish of macaroni. I didn't need a replacement meal. They were really busy in the kitchen,, handling so many drive thru orders.This location is pretty nice size,,the employees mostly speak Spanish "?? No English with kitchen staff.. except for the cashier's. Maybe some of these people weren't born in the USA "?? The chicken was dry ,,that my friend eat on . I think it's important to not serve dried out chicken to customer's. I haven't eaten chicken since 2010. It's suppose to be juicy ..and not burned out .. Would I come back here"?? No. The employees are under 25 years of age and if this is a franchise "?? The owner should do better.. The cashier was nice enough to give me a free macaroni..but the employees still need to work on their skills as kitchen staff. Fast food shouldn't taste like it's been sitting around since 10am,,under a heat lamp.
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April 2024 by Rosina Solano
The two piece chicken is always dry it seems like they give you the oldest piece on the grill when you do drive thru
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March 2024 by Michael Walker
Love going here and getting the chicken and the rice and the coleslaw and the Pico de gallo and making my own tacos. The only issue is that at times the chicken can be a little on the dry side. Kudos to the company for not charging for every tiny container of pico de gallo I asked for.
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March 2024 by Kat D
Usually a Chicken tostado salad, but I'm kinda of diggin' those crispy tacos recently! Great menu addition. ?Parking: Can get busy around peak hours, but usually plenty of parking.
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March 2024 by Ty
Stephanie who takes our order in drive-thru is THE BEST!! She's always friendly and takes the time to see if we ever need anything else. We always look forward to seeing her and friendly smile. Stephanie is an asset to this location and gives awesome customer service!! We highly recommend people like this, in times like these!! We Love You Girl!! Ty & Cat
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March 2024 by Margie M
This piece of paper was in my husband's tostada we picked up today. I called them to let them know and really didn't care. They said it was from the avocados. No offer to replace our order. Never will I go back there again.
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February 2024 by Anonymous L.
Best friendly service and they bring a smile to my day. They always work hard and they give compassion to customers. A+ recommend
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January 2024 by Guido Guido
Chicken avocado burito is just amazing.
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January 2024 by B P.
Unbelievably incompetent, I was the only one at this location and my order was messed up twice and I wasn't given utensils. I'm a very simple eater and my order only had 3 ingredients. Chicken, corn and cheese. Also, I ordered a soft beverage and when I tasted it before leaving, it was completely flat. I then told the cashier who has no clue what they were doing, that the drink was flat and she said yea the machines have been the down the last day. I then said, why on earth didn't you inform me of this instead of staying silent, proceeding to charge me and giving me a warm flat beverage? The cashier responded saying, I'm sorry I don't know with a shrug. To stay on brand and continue providing the worlds most invaluable and backwards service, the cashier then refunds me for the drink and gives me the 99cts in all change, instead of asking if I had a penny to just give me back 3 single bills. Then the last phase of incompetence and audacity, was when I wasn't provided utensils for a bowl and then given an attitude, as if I was the drama when I reminded this person to put a fork in the bag... Complete circus and no excuse why this is the new standard of service.
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January 2024 by moises diaz
Bad service I ordered a family meal mix they gave me legs and thighs they gave it to me knowing they did not have mixed but did not tell me check your order before u leave.
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January 2024 by Patrick Smith
Only El pollo loco thousand oaks could screw up something so easy with a lack of quality control. Ordered two bowls and two salads, normally a slam dunk. Except this evening the rice was either 1/2 cooked or left over from the lunch rush. It was not soft as rice should be. I don't know why I continue to use this store for ordering either. This isn't the first, second or even third time there's been an issue with either the store or the foods being served. Communications between customer and staff could benefit with English speaking employees as well. It's a shame as the food has so much to like, it's clean and not as unhealthy as other alternatives available. They really need some food preparation education. Management needs a swift refresh also.
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December 2023 by Kathlene Ayala
I ordered mac & cheese never got it. Phone disconnected can’t get a hold of the place the service as the worker. She wasn’t good at all. Very rude.
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December 2023 by Ronda B.
Came here for dinner since I hadn't much of an appetite. Wanted to eat something fresh so I ordered the 2 piece combo and 2 sides. My food was hot and fresh even when I arrived home. The lady in the drive thru window was very nice and pleasant. I'll come back to this location and dine in next time when I'm not on the go.
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December 2023 by Jennifer H.
Ordered the enchiladas suisa on the mild side. Got just what I asked for and it was outstanding. My husband ordered enchiladas mole which he thought it was very good. The lemonade was nice and lemony. Service was superior as well.