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March 2024 by John Doebler
Updated review March 9, 2024...My impression of Golds T.O. has turned around completely. I am leaving my old review for reference but it is completely no longer relevant.This gym offers a wide range of equipment, classes and facilities to serve all walks of life and levels of fitness. In no way do I, at 57 years old / overweight and getting back to a healthy lifestyle, feel self conscious or out of place. The staff is friendly, the equipment is clean and maintained and the locker room facilities are clean. Recently there was an issue with a door breaking in the men's steam room. When I inquired about when it would be fixed, the front desk manager was incredibly professional and service focused in their response.I highly recommend this gym for all as it has the ability to serve all.Old Review for Reference:Please don't go here. I am stuck in a pre-paid membership which was a HUGE mistake. They can't provide basic (I mean VERY BASIC) things like hot water and cleanliness. Yet they are focused on sending me an email 2-3x per day about how amazing the renovation is going, getting a new "executive" locker room (I guess "executives" don't like hot water when they shower) and giving you a bunch of double talk.When you inquire about when the hot water (again a very basic expectation) is going to work, you get a bunch of non-answers..even from the GM William.I understand having limited equipment while the renovation is going on and what the gym is expected "to be" when it is done. But really...focus on fixing the hot water issue (which has been going on for MONTHS) as a priority, then on things like replacing the lockers and renovating.Basics before enhancements...should be a simple thought but they don't get it.
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March 2024 by Nadia Grundgeiger
I really wish that gyms using the old model of sales would understand that this method is simply outdated. Slimey ways of wringing money out of people are not going to attract and keep gym-goers long term. By profession I am a personal trainer at various gyms between Chicago and LA for 10 years, and I know that these practices of looping people in are still standard in some gyms but are going out of style.I really am not trying to be a Karen so I encourage the higher-ups in the office of the CEOs to change their policy/business strategy. I do not want to have to push back against front desk staff or fitness managers and feel bad for people working in these positions because that was me once. I am now at a better community gym, I encourage anyone looking for gyms to try out ClassPass. This type of vibe is never good for anyone and doesn't facilitate the best gym experience for anyone.I came in simply to test out the gym on a 3 day pass. I was instantly made to wait and looped into signing up through a $1 dollar sign-up promotion. It was communicated to me that I would still eventually be charged for one month even if I canceled, but because I didn't have/didn't want to give my bank routing and account information, I had to sign up for the top tier price which was $60.On my second visit I brought my boyfriend who I was told when I signed up could be my guest any time and had gave the gym his phone number for this reason, (he's now been receiving promotional calls and still had to grab his ID to enter), and I was shocked that with all the new renovations, this gym doesn't have a TRX machine. As a personal trainer in multiple cities this is shocking. When I asked the fitness manager if they had this, she didn't know what it was. While they have Arnold Schwarzenegger on the walls they should have employees that are familiar with gym equipment. Not trying to be harsh; I truly didn't think TRX was obscure or boujee in any way.When I went to quit, and though this is to be expected and accepted by many people, of course they couldn't do it there for me even though they had no trouble signing me up in minutes. They gave me a card of a phone number to call and wrote down a number for me to give them, the system transfered me to someone who understandably very carelessly was reading a script to loop me back in and offered me three months of membership and personal training. I feel bad for these types of workers and feel that the money spent on them would be better spent else where, like on employees that know what a TRX machine is.
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March 2024 by cal rayu
Honestly it was pretty nice coming here for years with no problem ever. However , this new remodel has attracted so many inconsiderate people who honestly don’t know how to act. It is nice looking but how are you going to add like 8+ squat racks and have only 3 cable machines on the second floor which is constantly packed. The worst part is equipment parts are constantly missing . There is one pair of handles for the entire floor and some machines have the handles missing from people taking them somewhere? Half the stair masters are not even working most of the time too. I always end up going to the one in Simi valley because why deal with this when you can go to one where people treat it like an actual shared space.
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March 2024 by Schemer Bob Peari
The gym is great after the remodeling & equipment update it's become one of my fav gyms to frequent. They also have a 25m pool, jacuzzi, and steam/saunas in the men's locker rooms. Even on the busiest of days there is still ample room to complete your workout because they have tons of equipment, squat racks, platforms, benches, & free weights.The only issue I have with it is there isn't enough stations to wipe down your equipment before/after use. I believe there are only 2 on the first floor & 1 on the 2nd floor. It would be nice if they added more & more bins for the trash. With that being said, if you have sensitive skin or are concerned with the equipment not being cleaned after each use, I'd recommend bringing your own towel/cleaner. It's still one of the better gyms in TO even with this minor shortcoming.
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March 2024 by Jon
Customer Service… wow. Just different time we live in. No pride in work or will to accommodate customers. Too many people being paid to stand around- and the phrase “look busy” can be heard LOL ? from behind the front desk. I tried not to laugh.Not wasting my time and money here. I’d rather drive further. The first impression… first interactions… MATTER.Repaint. Remodel.. but the same atmosphere remains due to younger, don’t care, the world owes me everything type of employees.
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January 2024 by Matt Morgan
I don’t get the negative reviews. This gym has it all. The classes, the weights and new metabolic equipment is mega badass for the price.
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December 2023 by Kay Elaomari
I regret joining this place. The staff, except for the friendly gentleman with curly hair at the front desk, were quite rude and seemed to lack proper training. The women's area had overflowing trash cans, and the new lockers were unclean. It appears their focus is primarily on sales; after signing up, the treatment I received was as if they were doing me a favor, often speaking with an air of arrogance. This establishment seems to prioritize revenue over quality service. I would advise others to stay away.
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December 2023 by Damien Valenzuela
Terrible hours and business practices, better off saving money and driving to a different gym (yes even with expensive gas prices). They’ll also try to scam you into getting a monthly membership and brag about how they have “the best” equipment. (This was even before the renovations). I’ve been going here and gotta say I keep finding myself being disappointed, they tricked my friend into paying for a month subscription when he only wanted to redeem a free few days coupon. They also charged full price when they were doing renovations when 80% of the gym was closed off. They just want your money! Don’t fall for their “amenities”, they’re behind more paywalls.
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December 2023 by sravan peddi
Seriously worst experience, the curly hair guy was totally focused on sales, he did not gave a tour but asking to signup for 3 year contract right then n there.. I clearly mentioned I need to have a tour before making any decision but Nope very rude behavior. I will just stay away from thus place.
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November 2023 by Adrian
Obviously everyone knows the sales people are going to lie to you but lying about very important stuff is a legal battle you're gonna lose especially since there's evidence. Don't go here. It's just a judgemental nightclub that tries to scam you. You pay extra for towels that are small and cheaply made, it's always crowded, showers dirty, some people shower with the curtains open and that's really uncomfortable. You get assaulted by people in gross ways every visit too. Staff are rude except the sweet boy at the front in the AM. He is cool and awkward but I prefer that over a mean grumpy person who makes fun of people. Which is most of the staff.
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October 2023 by Lucien Graves
Obviously everyone knows the sales people are going to lie to you but lying about very important stuff is a legal battle you're gonna lose especially since there's evidence. Don't go here. It's just a judgemental nightclub that tries to scam you. You pay extra for towels that are small and cheaply made, it's always crowded, showers dirty, some people shower with the curtains open and that's really uncomfortable. You get assaulted by people in gross ways every visit too. Staff are rude except the sweet boy at the front in the AM. He is cool and awkward but I prefer that over a mean grumpy person who makes fun of people. Which is most of the staff.
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October 2023 by Juan Carlos Castro
Dennis Lovett, the master of master trainers helped me gain almost 9 lbs of lean muscle is one month! He is the most knowledgable, insightful, thoughtful, and delightful fitness instructor I've ever had. He created perfectly individualized journey that is surpassing my fitness goals; he both challenges me and keeps me laughing each session. The man is one-of-a-kind. And because he rules, his kingdom shines. This gym is FIRE.
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October 2023 by Gene Cathy III
Gold's Gym: Is the best. The personel, trainers and the equipmentis flawless. The newly remodeled areas and new equipment is epic. The gym has a great vibe. The energy is amazing. No better place. No where else can compare.
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October 2023 by Tonia G.
Hey ya'll! Some of these reviews are so wild lolI just want to tell you that the TO location is THE BEST location that I've been to! I'm sitting in my car as I write this at Goleta Golds and I've been to both SB Golds and Oxnard and Venice and Simi Valley is by far the worst. And they are all ok I guess but TO even before the remodel has been my favorite. And I just moved to Ventura so it's kind of out of my way to come there but Id much rather come there than be annoyed by quality, cleanliness, equipment availability and lack of space. So THANKS!! I've also never felt pressured in any way to buy anything. Multiple things have been offered but that was that. Never pushed or treated like I wasn't important and all the staff have always been extremely kind and helpful when I've asked or needed anything. William and Dennis have always been the ones I've dealt with and of course the front desk folks whom I don't know my name but again all have been really great:)If there's anything that annoys me here it's the music. You go in the am everyday it will be the EXACT SAME music. You go in the pm it will always be the EXACT same music etc. It's like there are certain blocks of time that always have the same music lol and I do believe that an actual form of torture that's been used in history lol In any case my earbuds work just fine!Also I went to tour the YMCA by my house in Ventura and it's just not going work for me and it's just not the same. I think I'll have to get a different gym membership for when I'm in Ojai which is often but that's ok. And I'll go to Oxnard location or SB when I have to. I won't be able to get rid of GOLDS though. The TO location has made that so:)
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September 2023 by Evan M.
They play their music So Dam LOUD my headphones are cranked all the way up and I can still hear their music loud and clear Makes me wanna go back to LA FITNESS!!!