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July 2023 by Elisa H.
Took a family heirloom to be restored with original diamonds. I was hesitant because of a couple reviews but thought I'd give this long standing business a chance especially considering that the owner had a valid response to poor reviews left. I do recommend this business. But I feel that there is a difference in customer service depending on who helps you. First and last ladies to help me were very sweet and helpful. Picked up my jewelry and was told it was clean. At first glance it seemed to be. When I got it home and looked carefully, it was really dirty. Then I got my loop out. Yuck! I mean, probably build up from the last wearer was still coating the bottom (below girdle) of the diamonds. That was upsetting for personal reasons. Otherwise, to anyone else, it's just gunk that can be cleaned off. So I did a thorough cleaning myself and removed it all. Now it looks great.
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June 2023 by Jeffrey Sherman
Always a great experience. Personal attention given. Always call me by name
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April 2023 by Vicki M.
My go-to place for changing out watch batteries. I like to support local businesses & this long-time biz seems to be a great one. The only minor factor that made my experience only very slightly less than totally seamless, was that initially when I went in I was told by one woman that my battery change would be $12 but the next day when I came back & had it done w/ a different woman, I was charged $15. However, the reason for the discrepancy was explained to me & made perfect sense. My watch is a little more complex than a pop-off backing so I get it. I appreciate having a great resource like this so close to home.
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March 2023 by Cole Morton
Janet, Debbie and Iver are very professional. They answered all of my questions that I had about jewelry pieces and I am very happy with what I purchased. Highly recommend.
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March 2023 by Margalit F.
Everyone needs a jeweller they trust. In my case Hampshire Jewelry has been my favorite for decades. Whether you need to buy that unique piece, sell old jewelry or repair even redesign pieces you already own this is the place to go to. They're honest , trustworthy and super helpful.
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November 2022 by Gina Lannin
They always do amazing work. Their repairs are affordable and they last. I ship my repairs there from out of state, I trust their work so much.
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August 2022 by jas
Took my ring in, for a resize. They did a great job! I was very happy with the results. The price was reasonable and the work was done in the time frame indicated. I was also pleasantly surprised by the items they had for sale. Some really nice pieces. I would go back there.
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July 2022 by Elizabeth D.
Janet & her staff are wonderful. I had a custom sapphire & diamond ring made at Hampshire Jewelry. I have been wanting this ring for a long time, but was nervous about it being done right. I am 100% happy with my ring. Everyone there was patient and helpful in making sure I was going to be happy with how it was going to turn out. Every experience I have had there has been great. Thank you everyone at Hampshire Jewelry.
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June 2022 by Jim M.
Sometimes you get surprised...in a good way.I brought my watch (Citizens) for a pretty simple repair. Went back to pick it up two days later and Kristen (I think that's her name) gave me my watch and said "Here you are...no charge!" Thank you Kristen and Hampshire Jewelry!
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May 2022 by Erica C.
Janet is amazing! I came in needing an updated appraisal for an insurance company policy, or so I thought. After looking at all of my paperwork, she explained why the paperwork I had was sufficient. She suggested against another appraisal, and subsequently did not charge me. This kind of customer service and honesty is extremely rare these days. It is not a surprise that she has been in business for 41 years. I have already recommended her to a couple of my friends, and will be back when I am ready to purchase my next piece of jewelry. Thank you again, Janet! :)
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May 2022 by Brian Y.
I came to this establishment, rang on the bell and the blonde woman behind the counter immediately looked at me and waved me away. I feel as if she refused my service based on my appearance, so I wouldn't recommend coming here unless you're white.
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March 2022 by Eric N.
I've been bringing watches here for battery replacement since 1998. On many of those occasions I had them pressure test. Once they had to send a watch out because it wouldn't fit in the tank. Then I wore a Rolex GMT Master II every day for a few years and didn't need batteries. While going through my watch box I noticed I didn't pull the stem on a couple and they were dead. So I head to my usual spot. The two watches are checked in and I'm told I'll be called when ready. On the second day I called and was told one was ready and one didn't need a battery because it was a "automatic". So much for calling me when it was ready. As for the automatic, only the second hand is automatic and any legitimate jeweler would have been able to see that. Simply popping off the back to check would have taken three seconds and revealed a battery in there plain as day. The chronograph I picked up first is a Seiko Flightmaster and none of the buttons worked! I pointed this out and was told it wasn't their fault because all they did was take the back off. As anyone could imagine I left feeling bummed out that one of my favorite watches no longer functioned like it should. Clearly the man who used to be the jeweler retired and whoever took his place isn't qualified. I took the Seiko elsewhere and it was fixed for free in just a few minutes.
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January 2022 by Andrew B.
Went to get my watch battery changed Debbie was so efficient and friendly with an amazing customer service, I highly recommend this business . supporting small businesses especially great ones like this one should be at the top of everyone's list. Thank you for a wonderful experience and great service.
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November 2021 by Jennifer L.
Got my wedding band - dipped in gold and couldn't be happier , in love ! Quick and reasonable pricing
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November 2021 by S J
Took my ring in, for a resize. They did a great job! I was very happy with the results. The price was reasonable and the work was done in the time frame indicated. I was also pleasantly surprised by the items they had for sale. Some really nice pieces. I would go back there.
