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January 2024 by Achi Dosanjh
Love this place. It’s expensive but good go to place for the natural and organic products esp. as gifts
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May 2023 by Jewel S.
Caitlin & Ellie were amazing!!! The store is managed sooo well and the fun is in trying all the amazing new pampering soaps, body scrubs, bath bombs and other emulsions. Thanks for a great bday funday.
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May 2023 by Jazzy B.
Melody helped me out during my visit to this store. She was amazing ! Super welcoming vibes, amazing recommendations and provided great costumer service ! This location is also very nicely set up.
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March 2023 by King Muirhead
I made a special request on my order today, and it was delivered same day.The staff here went above and beyond to meet my request and I could not be more thankful for them taking the time to add some cheer into our day. Their act of kindness did not go unnoticed and this team deserves this review wholeheartedly.Thank you to the T.O. Lush team. You guys are great.
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March 2023 by Gavin Muirhead
I made a special request on my order today, and it was delivered same day.The staff here went above and beyond to meet my request and I could not be more thankful for them taking the time to add some cheer into our day. Their act of kindness did not go unnoticed and this team deserves this review wholeheartedly.Thank you to the T.O. Lush team. You guys are great.
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December 2022 by Jenny S.
I had the best experience today with a girl name Adri I hope that's right. I came to get sone products here I miss n love . I was interested in a lip product to heal my dry painful lips .. gave me a sample and i didn't even ask for or know they do . It healed my lips in one swipe ! I'm going back to get asap . fell in love .. Super sweet employee highly recommend the store it's beautifully & smells amazing . Thank you to a great employee who knows her stuff :)!
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December 2022 by Demi R.
Cashier who was helping me with a return today was super nice, then comes this blonde teenage girl on the next register who literally BURPED loudly and i was standing right in front of her, no excuse me or anything but just let it out openly which was absolutely disgusting. She looked very crusty and gross too. Very unkept. Idk who hired her but she asked to take her break right after she did that and i was so disgusted. Manager needs to tell a grown woman to not burp in a customers face because what the f***** Not coming back to such a gross place
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August 2022 by Jara S.
Always look forward to visiting this shop when I have a particularly heavy week, or day, or let's be honest, years as healthcare worker during this endemic. ANYWAY. You can't miss the store because the scent hits ya from the escalators haha. I come in and always greeted by the lovely folks at Lush TO. Sometimes when it's slow they let my little play with a not so perfect bath bomb that isn't for sale in one of their humongous bowls. Always fun seeing seasonal items and staples. I think the only change I've noticed is they don't offer as much samples anymore. Used to go and my bag would have 2-3 small cuts of their soap which was a fun way to try new things without having the awkward convo of "heeeeey guurrrlll can yall hook me up with itty-bitty sized soaps?" May have been due to inflation but otherwise service has still been solid in my experience and bummed we don't have one down the grade like in The Collection or The Outlets. Happy bathing! SYOY!
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August 2022 by Francesca S.
This Lush had terrible customer service I was never greeted or asked if I needed help I walked by one employee and then another employee walked by and never greeted me or asked if I needed help. This is the worst Lush store I've been too. Their employees need to be trained in how to provide customer service, I'm disappointed because I was wanting to buy some products but took my business elsewhere.
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July 2022 by Jason Simarano
Recently went in to pick up a staple product, Karma bar soap. The sales staff was attentive and helpful. I was looking for products for hair and they gifted me a few samples that I fell in love with. Always finding new productI highly recommend this location. I'll definitely be back.
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March 2022 by Emily De leon
Love all sections, especially because it’s ethicality sourced
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February 2022 by Kara White
Love the bath bombs and soaps here! The shampoo bars also are great! Very helpful staff and free samples!
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January 2022 by natalie guerrero
Love this place! Staff are always helpful.
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December 2021 by Fritz Labrenz
Tons of selections, and stuff is very friendly and helpful
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November 2021 by Dewi S.
You cant open your mask when you smell, they literally followed you everywhere to make sure you dont lower your mask when you try to smell anything and keep telling you that you have to keep your mask on. Super annoying !!!!!
