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January 2024 by Leslie S.
I was not impressed with my first visit to the Madison Reed store in Westlake Village. The color came out way too dark and looked nothing like the shade I had chosen. In addition, some of the employees were curt and unfriendly and unappreciative of the tip I left (I was on auto pilot with the tip). A company rep contacted me soon afterwards and offered a "color correction" free of charge. My second color experience was much better; the too-dark color on the ends was lightened and a gloss applied to neutralize the red tones. The tech even threw in a blowdry...the whole experience was positive and I'm much happier with my color. I appreciate that Madison Reed reached out immediately and made a real effort to improve my experience.
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January 2024 by Sylvie G.
just drove across town to come get my color. when I got here front door was locked. no one in sight. their own website and google is showing their location opened until 6pm. its either opened and the person took off or it's actually close. either way.. it's really annoying.
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January 2024 by A P.
Was about to shave my head this morning if I couldn't do anything about the color. Found Madison Reed on line and they could do my highlights the same day. I thought -- glorious and how bad can it be?? It was actually fabulous. Like them way better than my long time hair dresser. My hair looks great. Just the right color. Bright and lively. The staff were lovely. It was 1/2 the price and took an hour less time. Will definitely go again. Thank you so much!
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December 2023 by Kristina D.
Opened weekends. Appointment timeline promised. Nice and friendly staff. Easy parking. Quality work!
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December 2023 by Letty Juliao-Green
Great service, very nice and caring!
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December 2023 by Randy B.
A great experience from the moment I entered to the moment I checked out. No muss, no fuss...cool vibe...excellent color job (I'm blonde and got highlights and hadn't been to a salon in over a year). Nice people, clean, organized. Can't say enough and I'll definitely be back!
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December 2023 by Sabrina S.
I had a very positive experience, I found everyone I came in contact with kind and welcoming My color turned out awesome!
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December 2023 by Lynne Blackwell
Consistent, reliable, good for my hair
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October 2023 by Karen Green
Had my hair done for the first time here. It came out Amazing! I am obsessed with it. It looks soo good.
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October 2023 by Bea S.
great place, easy breeze, you go get your roots done in 1hr and out. love it! Clean, friendly, and very professional.
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October 2023 by Leah Randall
Absolutely gutted. Leaving crying as chunks of my hair fell out. Been coloring my hair for nearly 20 years and nothing like this has ever happened to me. Just pulling out fistfuls of hair. Still had to pay full price.
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October 2023 by Ana Minerva
Good service, pleased with my hair .
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September 2023 by Leah R.
absolutely gutted. chunks of my already thin hair falling out. Hair I couldn't afford to lose. I left the salon and cried in my car. They we're texting the GM and I was surprised to still pay full price. I hate doing my roots and was so excited to find a place by my house and now I will never go back.
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August 2023 by Denise Rinck Farrell
Wonderful professional staff! My colorist each time does a wonderful job! Blowouts are great too!Services: Blowouts
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August 2023 by Jeannie W.
Enjoy getting my hair colored but wish you offered eyebrow tinting and haircuts, would be nice to have a one-stop shop for busy people like myself.II bought the $80 monthly since I get my hair colored every 2-3 weeks.
