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May 2023 by Cassandra L.
I've been to this Walmart over a course of time and it is significantly better than what it used to be. Majority of my deliveries have come on time or early and I prefer that then it being late.
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February 2023 by Laurie T.
Customer service at this location new manager Ronaldo, completely lost in what he is suppose to do! Ronaldo the manager does not know how to give cash back to a Walmart card customer!!!Meo another employee there causing havoc unable to also give change back to customer!!Renee another employee did not know how to also give change back cause she hasn't been trained!!
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January 2023 by John C.
Can we do negative stars ?? How about multi negative stars ?? I had problems with food delivery and was told by my local store I needed to call corporate office customer service ! I asked if they could make the call since it seems to be a Walmart problem NOT a customer problem . Well , bottom line is , ANDREA at the newbury park Walmart lied to me and her supervisor lied to me and gave me warm chicken and warm eggs to take home ! Both were left out of the refrigerator for hours. Not only did ANDREA lie to me she walked away from me when I caught her in the lie . Then , a supervisor told me the failed delivery was "put on pick up " instead of redelivery but no one notified me of that action and why pick up ? So ? If they fail the delivery they make the customer pick up groceries?? I used Walmart delivery 2 or 3 times a week and spend almost $1500 a month , but no more ! WALMART YOU SUCK !!
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December 2022 by Irasema S.
Walmart in Moorpark was very nice to shop at. Prices are lowest I have seen lately. Fruit is fresh and delicious, Employees are helpful and very nice.
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December 2022 by Karen C.
Ordered curbside pickup. Phone went to voicemail. Had to go inside store and wait 10 minutes for customer service rep. Another 10 to reach person delivering curbside. Had to wait another 10 minfororder to arrive. Srore is not overly busy on the inside. Not sure what the problem is.
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August 2022 by Nani S.
To be clear, this location is a market. That should be in the title of the listing. Wasn't clear until I arrived.They sell mainly groceries and have a pharmacy with some toiletries, house cleaning supplies, etc.2 stars for convenience. I was visiting and staying at the Palm Garden Hotel across the street. I visited because I was shopping for supplies to get my daughter set up in college in Thousand Oaks. Was able to get some toiletries, bath and kitchen supplies. 1/2 stars for customer service. I returned that night to return supplies, only to find out their customer service hours are open only 8am-8pm. Huh?! Store is open, so why is customer service desk closed? Never have I been to store that limits hours on returns. I can only justify that as covid side effects of limited employees. A worker actually said she isnt trained to do that type of job. WTF? Returned the next day to do returns. Lady was decent and polite, thus 1/2 star. She said regular Walmart locate is Simi Valley (I think?).
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February 2022 by Melissa R.
UGH!! The issue with bags being left on the carousel is still going on! This just happened to me again yesterday. It's so frustrating to get home and realize a bag of groceries that you've paid for is missing. So then I tried calling the store to confirm, and absolutely no one picked up. I let it ring for almost ten minutes. So I drove to the store, and I talked to the cashier who helped me. Yes, she had seen the bag I left behind. But did anyone try to catch me before I left the store or parking lot? No. I asked why no one picked up when I called, and she said that customer service closes early, long before the store closes. Strange. And why don't they have a recording that says you've reached them after hours? The other thing that really bugged me was that while I was in line, the cashier in the next line encouraged me to come over because she was open. I could not see her line from where I was standing, but I figured she was trying to help me out. Nope! She had two big orders in front of me and slowed me down. I saw the people who had been behind me in the next line sail through while I waited. Pretty annoying.
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December 2021 by Bryan R.
Went in on 12/26 at 7:45am to do a return. There was an older gentleman at the front along with another lady that were talking at the front Check-lanes. I believe the man was the supervisor. He explained to me that the return was closed until 8am. I did not see that posted anywhere which was frustrating and made me not believe him. It was also very slow in the store which it looked like he was thinking about just doing my return until the lady that was with him asked what I was returning. I said video games, she said that they only sell food and do not allow returns for items they do not carry. This must be a new policy since I had not had an issue in the past. I guess I will do my shopping at Amazon since they make it easier to do a return with their hubs than Walmart does with all of the stores they have.
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May 2021 by Lynne A.
I booked a covid antibody test online here and came in today. First let me say the lady who answered my questions on the phone yesterday, was extremely pleasant. I called today to see if I could come in earlier then my appointment time, and the man who answered was equally as nice. He was the same guy who did my test. It was quick and painless. Results were done in 15 minutes. This is a very nice Ralph's. The nicest one I have been in yet! They also had some really good prices, and I picked up some shampoo and a new toothbrush too! Highly recommend this Pharmecy, and even the store. Parking lot gets pretty crowded though,
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April 2021 by Raquel H.
I mean you can't expect much from Walmart but man this one is dirty. I tend to like the neighborhood markets because they are usually nicer and cleaner but this one is just straight out disgusting. Restrooms are super dirty and the store itself is dirty. If I wasn't in need of the items I needed to buy I would have tried to wait one more day.
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March 2021 by Elizabeth C.
This store needs to do some serious inventory improvements. When they first opened this was a problem. But they had since started carrying more products through the years, and stocking well. I know covid has created issues with supplies and products, but that's not an excuse now. Other markets are fine. Why are this Walmart's shelves still empty? They keep discontinuing products people buy everyday. I went there the other evening, they were out of bottled water, 2% gallons of milk!?! many basic seasonings, meat counter was almost bare, basic bakery items, prego pasta sauce, laundry detergent I always buy, that's just a few of the things they didn't have. Also, two of the cottage cheese items I bought were spoiled, even though the date was fine. This isn't the first time, and other Walmart's are pretty good. This Walmart supplies T.O and N.P. That's a lot of shoppers. No excuse for constant low inventory, and I go there 2x a week. It's always like this now. The prices are unbeatable, which is why I shop here, but I'm about done. Oh, and the check out lines have been horrible. 2 checkers open with lines 10 people long. I used to shop across the street at Ralph's, it's pricier but I'm just about ready to switch back.
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December 2020 by E. H.
Store: Walmart Market 512 N. Ventu Park, Thousand Oaks, Ca 91320. Date: 12/19/20, 15:30 hrs Feed Back: Disgusting observation & Poor Customer Service (one of the same) 1. Disgusting Observation: I was checking out standing in line waiting to pay for my item. While in-line I saw mixed veggies on the Cashier's scale and checkout bagging area. Appeared like a package of frozen mixed veggies was caught on the counter belt and literally tore leaving veggies scattered in front of the cashier (name Tal). Customers in front of me were checking out and the cashier never bothered to clean the veggies out/off his area. It was disgusting!!! The checkout lane should have been closed and cleaned appropriately. I asked to see the manager but the cashier called another Walmart female emp. with a green Walmart vest nearby who walked up, saw the mess and pointed the manager out to me. The female did not do anything about it as Tal continued to check people out. Never seen this conduct in any market. ever. As I approached the manager, she was helping another line near pickup and I had to stand in line, so I left. In walking passed Tal's cashier area. He was checking other customers while veggies were sprawled all over the bagging and scare area. The other female emp was standing there watching and doing nothing to help clean the mess. I was flabbergasted ... 2. Poor Customer Service: If the frozen peas, corn, chopped beans wasn't enough. Prior to checking out, I was trying to find zinc in the vitamin section of the store. Went to the Pharmacy and the pharmacist was polite and said/pointed to the vitamin section/shelving. I asked her to point it out for me but she wouldn't and for me to find it myself. There was a Walmart emp scanning vitamin packages on the shelves. So, I asked him, where's the zinc and he said he didn't know where zink was on the shelves. Zero Customer Service. Being frustrated and pissed off, I finally found the zinc but it was sold out. I asked the scanning emp if he can check if there were any in the back and he looked at me and went about scanning vitamins. This poor service occurred before I went to check out and saw the scattered veggies. WHAT SAY YOU WALMART?
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December 2020 by Jorge G.
At this store they charge you for merchandise you don't purchase. I was over charged 52 dollars by "mistake". Not the first time this happens. Stay away from this store.
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October 2020 by Dave D.
The market is fine but they require everybody to wear a mask. That's great but when I was there I saw an employee walking around with the mask below her nose. Not good. Then as in the photo you can see she doesn't really care about the rules they set for customers.
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September 2020 by Miguel V.
This Walmart is the best if you're looking for fresh and good quality fruit and vegetables this is the place and also is very clean ...team members very nice keep it up