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January 2024 by Arlen Giragosian
I had an amazing experience here thanks to Noah, Jack and Angie! Go see Noah for your new car! Amazing customer service!
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January 2024 by james cipher
I want to give a huge thank you to Tony and Nick in the service department who lead the entire dealership. They are the true main point of contact for all clients of this brand of vehicles in the area. Since no vehicle is built perfect, keeping clients happy and satisfied with their purchase for years to come, is always the most critical factor in maintaining the dealerships credibility and reliability. Tony and Nick are truly a perfect example of what leadership looks like. Truly hope management takes a second to stop and reward these two individuals for going beyond their job descriptions. Their dedication to your dealership is beyond what one manager can hire. Please ensure these individuals get recognized for their amazing abilities and loyalty.
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December 2023 by Anthony Davenport
Awful.If you are looking for a Genesis/Lexus dealer for Sales or Service in the greater Los Angeles area, the highest rated is Norm Reeves in Cerritos. By comparison, O'Gara is gets a very low rating -consistent the one star I gave them.
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November 2023 by Allan S.
I bought a Hyundai Santa Fe in 2019. Extremely happy with it and the service department. At the time, the sales department was also great.Fast forward to 2023. Unbelievable change in the sales department. They have morphed into the typical garbage attitude of normal low end car dealerships.Keep in mind that i have tried to go there on three different occasions, with the same result. Three is NOT the charm with them.This experience mentioned below was just one example of the three visits which all ended the same way.The so-called sales agents have less authority than secretaries. They can't breathe without permission from their managers. Their managers don't seem to want to communicate directly with the people that they are negotiating with.I went in because although I have an order in the works for a Fisker, I wanted to see the EV selection from Hyundai since I was so happy with my original purpose.The so-called salesman asked what I was willing to offer on a car. I told him that i was just shopping for an EV, but i wanted to know what leasing arrangements they would provide.He went to his "master" (my phrase not his) to see what could be done. I was again asked what i was willing to do. I very clearly told him that i don't negotiate against myself. My money, my perspective, my choice. He went back to his "master."Same response, only now he wanted to know what he could do for me to make me "commit that day." Actually he had said this a few times. I told him that he really wasn't listening and my position would never change. So what did mister rocket scientist sales guy do? Ask the same question, what would get me to commit today.Result, I walked out.I will never return to their sales department. I will go to Oxnard or the Valley, BUT NEVER will I go back to O'Gara sales.As long as they treat customers like bone headed idiots without a brain, they will not only lose me but anyone like me. And until they change, they deserve to lose us.
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October 2023 by Giovanni J.
I went to O'Gara to look at a Lamborghini Urus SUV. The vehicle was quite stunning, and the price was right for the vehicle. I was helped by Richard, who guided me throughout the whole process. One of my main concerns with the process was never owning a Lamborghini before, but he made everything simple. He handled everything so fast and quickly, and he even showed up to my house 1 1/2 hours away to sign the paperwork! Talk about great service! He got it approved through Lamborghini Financial at an excellent rate during these high interest rates. Thank you, Richard, for making the process simple and easy!
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September 2023 by karapet mazedzhyan
I had a perfect experience with this dealership, they had no errors.
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September 2023 by Rick Larson
Lied to about shipping, no manuals in the vehicle. Left rear window stays open, the spoiler does not work…, very hard to get a response.
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September 2023 by Jan S.
I was so happy buying my GV80. When it was to be delivered to my home it didn't come. Ooops, they didn't have a drive that day. The next day it was to arrive around 12:00 that didn't happen until 3:45. There were dome paperwork items to be signed, and I was told they would show me everything on the car and how it worked. Well, the guy who delivered the car was tapping his foot while singed where notated. When asked to show me how things worked he impatiently told me he had to go. Well, that warm fuzzy feeling of my new car was just a let down.I had some other minor issues and had to deal with a guy named Ray, the sales Manager. Well, he has a disposition of a rattle snake.Now 9 mos later in going thru my file of paperwork for the car i found buried a Due Bill for door guards. In calling the Westlake store has been a total nightmare. The Sales Mgr. whom i left my number for has never called, the Service manage does not take phone calls, quoted to me.In the end, I will tell everyone what a terrible place Westlake Genesis is. The only thing good is..... I love my car. They are total douche bags out there.
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August 2023 by Artesia C.
Went to O'Gara to "look" at the Genesis GV80. We were met by a salesman who introduced us to his Genesis expert, Fernando Amador. Fernando lived up to that title! We test drove a couple GV80's and learned about all that the GV80 had to offer. Fernando was honest and informative. We explained that we were just looking and Fernando respected that and wasn't pushy, which was nice because that is always a drawback of going to dealerships......having to deal with the pushy salesman. Anyway, I walked out of the dealership with a 2023 Genesis GV80, which I love! So much for "looking". The whole experience at O'Gara was seamless. If anyone is looking to buy a Genesis, I highly reccommend Fernando Amador at O'Gara in Westlake Village.
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July 2023 by alaex s.
Not good. Bad service center. No real customer support. Spending money on high end vehicles I'd expect better. Not a pleasant experience.
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July 2023 by Stephen M
Very poor sales experience. Worst I’ve had at any auto dealer I have ever been to [16 cars purchased]. Can’t believe they’re still in business, and that they sell luxury brands. With two auto purchases on the horizon over the next 12-18 months, I will forever steer clear of this dealer name.
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June 2023 by Jimin K.
Had the pleasure of working with Kelly and Isaac from O'Gara. Fantastic folks; beautiful cars and they move extremely quick to make the car purchasing process as pain free as possible. Highly recommend this place for anyone looking for their dream vehicle.
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April 2023 by Jimmy Tompson
"Absolutely DO NOT go to [car dealership name] for any reason. The customer service is terrible and the repair quality is even worse. I brought in my car for multiple issues that were clear warranty violations and a third-party inspection confirmed the same issues. The dealership refused to make the necessary repairs and instead threatened me with legal action if I continued to contact their service department.Not only is this kind of behavior completely unprofessional and unacceptable, it's also downright dangerous. The dealership's refusal to address clear safety issues in my car shows a blatant disregard for their
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April 2023 by Bradford Fullerton
These people are CROOKS! Do NOT lease from them. When you return your car (Masarati) in this case they will commit fraud. They will come up with outrageous items. From sales to service. Dishonest. I am shocked they have any good reviews. I bet most of them are fake.
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April 2023 by Ryan Aghaei
Got 2 tickets from the City & LAPD while in their loaner for no registration - Was told by the advisor that the dealership would take care of it which according to the delinquency notice that I just received from the court didn't happen either...Amateur hour @ its finest!
