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February 2024 by Lance L.
Ahhh The Old Navy... The place my wife ensures our credit card still functions at least once a quarter. =) But hey, The way our kids look in their adorable clothes, I'm definitely a-o.k. with it! Going back in time... I remember when I was a youth and the Old Navy first showed up on the scene. I remember getting a NYC hoodie that I always loved to wear. They were always known for having the latest fashion trends, licensed products and good denim. Years later, although my sense of fashion and style have drastically improved, I still find myself finding something I like from here when we stop by for the kids or my wife. And without fail, most of our family photo shoots that we have done over the years, my wife usually will get me a button up shirt from here to match whatever her and the kids are wearing. The Janss Mall Old Navy Location has been in 1000 Oaks for years and seems to be doing o.k. Of course with the online shopping that most businesses have incorporated have seemed to put a dent in the performance of the Brick and Mortar stores globally. Despite the size of this location, they seem to keep it fairly in order and organized. Staff are friendly and willing to help if needed, but It does appear they need a little more staffing. All in All, the kids clothes is where its at! Barbie, Bluey, Spiderman, Sonic the Hedgehog, Fun prints, cool designs, and empowering messages that will make your kid look sharp, feel beautiful and stand confident; The Old Navy's selection continues to stay on trend. If you're a Ventura County local, come out and support your local Old Navy location.
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November 2023 by Olena M.
The service is poor. The workers are missing communication with their customers. Instead of verbally communicating with their costumers, they just stare at you blankly if that makes sense lol
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July 2023 by Patricia P.
The employees at this store are very loud and gossip about their coworkers in front of the customers, which is awkward. The store itself has a great variety for women's clothing, especially in the curvier sizes. I left with a lot of clothes!
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July 2023 by T Culp
STOP!@!@@CHARGING FOR A BAG! I LITERALLY REFUSED TO PAY FOR ITEMS I PICKED OUT...ITS THE PRINCIPAL! SO, GREEDY PEOPLE LOST OUT! NO REPLY NECCESARILY TO SAY WHY YOUR NOW CHARGING FOR BAGS...
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June 2023 by Candice W.
don't come here if you are looking for boys infants clothing. (0-12 months) First off, i walked all over the store to find an associate. I stood there waiting next to two employees as they were discussing floor sets and did not even acknowledge i was standing there waiting to ask them where I could find baby boys clothes. Finally, she walks me over to ONE standing rack of clothing. I said "this is the only baby boys clothing you have here?" She tells me yes. I could not believe the lack of boys clothing. If you have a girl, this place is for you! Never coming here again.
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February 2023 by Jai R.
Good selection, weird layout, terrible employees. I hate saying negative things but I had an awful experience here after calling AHEAD of time to get help with a return. An associate who was not the manager told me she was and could help me and then when I came in she pawned me off on two other people, wouldn't make eye contact, and then the manager helping me left me to stand at the front counter alone for over ten minutes with no communication and me wondering if she was coming back. She had an item of mine with her so I couldn't just leave and she wasn't responding to radio calls about if she was coming back. I also find this store layout to be weird and unorganized it's hard to find what section is for what size and gender - things blend all over the place. It's always a little messy too and associates never have a clue if you ask them about a product or for help. I won't return here there's too many other spots to shop.
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December 2022 by Tom Gannon
Good selection of clothes at reasonable prices
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December 2021 by Aj Wells
Very easy to shop great deals and friendly employees. Found what Inwas looking for.
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December 2021 by austinrodgers9
best quality clothes. a little expensive on some men's stuff tho
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September 2021 by Pam Stringer
Wonderful Customer Service!This is hard to find these days.Thank you Team & Mgmt!
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March 2021 by P C.
Not one girl working offered to help find my size in some jeans. I was in and out of the dressing room, asking if they had stuff in certain sizes and two employees chatting in the corner told me what's on the rack was it. Didn't offer once to see if she could find something my size. The girl at the register was off putting. I asked her if she could look something up for me to order online so I could do my transaction all at once and her response was "we don't do that". Not going back to this location.
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March 2021 by Shannon Samojen
Super clean store with great selection. The store was easy to navigate and the cashier was very nice. Very pleasant experience.
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March 2021 by Denyse Prizzi
Yesterday i was there at the janss old navy in 1000 oaks... there was a sign in the window that read 50% sale off everything in the store..When i was gonna purchase something the sales associate her name was Annay told me she couldnt honor the 50% off she took the sign out of the window. And i walked out of the. Store. Without purchasing anything and went to burlington instead
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February 2021 by Christal B.
This review is for Robert the manager at this location. I came to this location a couple of days ago because one of his employees told me that this jacket I wanted was available and that he saved it for me in the front , so I drove almost an hour away to just find out that the the employee did not even check on the particular item I asked for and the item did not end up being at the store. I wasted my time driving all the way there, but thankfully Robert the manager helped me out and went above and beyond to look for the jacket and found it at another location. He was so kind to pick up the particular jacket at the other location and instead of me driving out there he was able to ship it out once it was available. I received the item in 2 days and I love my jacket! Robert was very professional, has great customer service and does a great job at being the manager at Thousand Oaks location. This location needs more employees like Robert!
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November 2020 by Cherice Ashton
Clean store. Friendly staff. Good selection.
