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December 2023 by Rachelle Lynn
Literally sitting in the parking lot totally frustrated. My thumbnail acrylic was also put on crooked... I asked for a regular acrylic full set. He tried to charge me for a gel finish and almond shape... I said no, that should have been mentioned up front not after you finished my nails and the color is not gel.They gave me 5 dollars back cash and he said he discounted me 5 from the full price. It was supposed to be 35.00. He tried charging 50 but ended up paying 40..Won't be back!!!
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December 2023 by Ms. Daiisy
Absolutely love his place! Excellent service, very professional, clean, and friendly staff. The go-to spot in Thousand Oaks.
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October 2023 by Whitney L
Kathy and her staff are amazing! She does a great job on my nails & eyebrows every time. Any design/style I ask for, she does it. The pedicures are great too and they take their time with each customer even if they are busy. Highly recommend Paseo Nails.Services: Foot massages
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August 2023 by Leanne Russell
Kathy is great! I highly recommend her. She is very friendly and does an excellent job with making you feel good and welcoming!
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April 2023 by Catrina Vestal
Great service so far, Kathy, Heather and Cindy have each done well for me so far. I've returned and intend to visit again soon. I get both gell manicures and pedicures as service references.
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December 2022 by Jazzy B.
Wanted to find a place close to TO mall and will never go here again. The calming music and spacious place is only to throw u off from the rushed and rough service they gave. I went in for Gel toes and short acrylic nails. Both the younger women with glasses nicked me a total of 4 times !! The lady doing my hands lost control of the drill while it was on, one of my nails are crooked and there is excess paint on my skin on every finger!! The only good part was the quick massage after and 2 snowflake details they did. Still wouldn't recommend this place at all, may other places with better service.
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October 2022 by Anndy B.
The spa pedi regular polish was soo nice and relaxing. The staff was friendly. Their normal polishes were a little limited but everything else was lovely
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September 2022 by Colleen F.
Just got home from one of the best pedicures I've ever had. John's attention to detail was amazing & his foot massage was out of this world. Kathy couldn't have been sweeter & did a wonderful job on my eyebrows. There's also a lot of kindness & laughter between between both technicians and patrons. That alone is worth my repeat business. Definitely going back. (For the record, all tools used were fully sanitized & in pre-sealed pouches).
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August 2022 by James J.
This place is dreadful. Took my grandkids there for mani and pedi for their birthdays. Person doing my grandchild's nails asked why she did not look like her grandma, and then asked why she was put up for adoption....quite inappropriate to ask questions of this nature with a 10 year old. Further, there was no cuticle work or foot massage. Overpriced and craptastic experience.
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July 2022 by Jenn J.
BECAREFUL! The first time I went to get pedicures they did a good job on my husbands toes but the lady doing mine file my toe and it started bleeding, she applied the acrylic powder to "stop the bleeding " I'm assuming.. I don't know. Anyway My most recent experience was horrible they soaked my nails for an hour on pure acetone and my skin burned for a week first they tried to take off my acrylics ripping them off with a nail tip and once I complained 3x she decided to soaked them and forgot about me for an hour until she finished a pedicure. I don't know if is the tools they use or the chemicals are expired but my toes were itching after the pedicure.
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July 2022 by Natalie M.
This place literally went downhill. I used to come here years ago, and it was always packed and had good service. I haven't been here in years and since my mom's birthday is tomorrow and she worked in the area, I figured I would meet her here and treat her to a gel manicure. We had an appointment for 3:30 and we got 2 gel manicures, $30 each. We came in and it was so empty which was weird, with the exception of the two teenagers they were doing manicures for. They told us to sit down and pick a color. We waited for 10 minutes past our appointment. My mom and I picked our color quick, and sat and talked, the owner was like "you go over there!" To the guy who just finished one of the teenagers nails. I said to her, we wanted to sit together and she was like "ya ya ya! You will! She almost done," pointing to the other girl. I walked over and the lady doing the other girl's nails was barely shaping her nails and hadn't started to paint them yet. I text my mom who was still across the nail salon and told her. Both of us were already annoyed but looking forward to a mani...so I sit down with the guy, and the first thing he said is "your nails are too short!" I didn't say anything. My fingernails break easy plus I usually do acrylic nails for the length. He then repeats himself again. I said "I know...my nails break easy." He was already rude. Then about 15 minutes later my mom sits down with another nail tech to start her manicure. He is getting ready to paint my gel polish on. He paints 2 coats of the pink I selected and he was about to put the top coat on, when I asked him to do a 3rd coat because the pink wasn't blending even (it looked too sheer). He got so mad and started yelling at me. My mom looked over at me like what the heck? He started yelling how it will be too thick! I said "no it's fine if it's thicker (it wouldn't be thicker). It's just really light. You can still see it's blending and you can see my nail." He grabbed my hand, started shaking it, and said "no one is gonna notice! No one is gonna look like oh it's messed up! It's fine! It's fine!" I was shocked. When I've asked a nail tech to do something like this usually they do. They aren't ever rude about it. I responded that I wanted it to look nice and I would notice. This guy was actually arguing! So then he's finishing my nail and I look up and my mom is done with hers. Turns out the lady skipped part of her manicure. She didn't have her soak her nails or anything. Just filed and painted on gel polish. She had started after me and finished first. The guy finished my nails, and I walk over to pay. The lady is hassling my mom for the money, and I hear my mom say that I'm paying. The guy quickly runs over and is like "you pay! You pay!" And I look at him and tell him I'm paying for hers and mine. So it's $60, I hand them 2 $50 bills. Originally I had planned to tip but after the experience we had of my mom getting shortchanged in her manicure and my guy being rude, I was not tipping. I said I needed change and he pulled out $1s and $5s, and I'm like "I'll take larger bills", and he hands me 2 $20s and I walk out. I always get my nails done, and always tip!! I haven't been treated so poorly. Beware! Do not come here! If you do, don't get the guy nail tech! He's such a j*****
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June 2022 by Wendy Gleich
Do not recommend this place. Went here years ago and decided to give it another try. Paid for Callus remover and had to do the callus remover myself when I got home. She spent about one to two minutes total which was a waste of money because my feet were more scratchy than before I walked in. They are too busy! They had four people working and everyone who walked in they told them they could take even though they clearly could not. They will put you in water so you can’t leave and make you sit there for thirty mins until someone gets to you. I felt like they rushed through my pedi in order to get to the next customer. I could have done a way better job myself. $40 for a pedi and I had to remove my own calluses when I got home is unacceptable. If your willing to wait a long time and pay $40 for a pedi then this is your spot but to me I felt like it was a complete waste of money. Will never go back.
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June 2022 by Jazz L.
So I had a appointment at 12:30 mind you it's now 12:47 and I get put with someone who doesn't have a clue he cut all my nails off filed them uneven !! And left green polish all over my nails I asked several times to be with the lady I made appt for and she just kept coming over saying he knows he knows well he didn't she finally takes me mind I'm already late back to work she tried to fix but clearly they needed to be started all over I'm so angry and oh another lady without appt comes right In and gets nails and feet started. Which is what I originally had a appointment for both hands and feet so unprofessional they are interested in getting all the money they can while rushing to get in another customer !! Worst nail place ever I see why they have all these 1 star reviews
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May 2022 by Karen Eseny
I took my mother here to get Mani-Pedi's.We thought they were just great. We don't need all the fancy stuff. We liked them, very nice staff. :)
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May 2022 by Tisha S.
Had a terrible experience here recently. I brought my 4 year old to get mani/pedis for the first time. Had to wait over 45min even with my appointment. Once they finally started on my very patient 4 year old, the girl left her midway and began another customer who just walked in. And when asked why she left my daughter daughter's nails undone, she said that customer had an appointment. This made me very upset because I had an appointment and had been waiting well past my appointment time. I told her we had an appointment already set way before and then another girl came running over to finish my daughter's nails. Very bad experience will not be returning. They ruined my daughter's first experience of getting her nails done.
