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January 2024 by Mary Eubanks
As always, the service and staff are exceptional. We been taking cars to Preferred for 6+ years. Not a single complaint. We have never had an issue with our cars after leaving the shop. Friendly, courteous and fair.
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January 2024 by David Navarro
Mark and his crew are very honest mechanics. My son's older model Lexus had some electrical issues with the battery. They corrected the issue and did a thorough exam of the vehicle. It certainly needs some additional work, due to the age of the car, but no pressure here. I am taking care of what I feel is best for the safety of my son, but I will definitely NOT hesitate to bring his car back for the other repairs. The ladies up front were super helpful too. Also, be sure to say "Hi" to Hank the office mascot.
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January 2024 by L. REALI
Mom and Pop - Excellence-! Full service, very professional from start to finish. Gave a complete diagnostic overview of the work to be done and completed it on time and under budget. Can’t go wrong doing business here. They even went as far as making a reservation for a local car rental!!!!! Now THAT’s service.Highly recommend.
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January 2024 by Michelle Perez
I highly recommend! I brought my Chrysler Pacifica in with some bad engine trouble and PAC was able to diagnose the problem quickly. Not only did they explain precisely what was wrong and what needed to be done, but they also told me that this appeared to be a design flaw with the engine and recommended I contact Chrysler which I did. I bring this up because they didn't have to tell me this. They could have just told me the issue and repaired it. My husband and I will be bringing our cars here from now on.
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November 2023 by Margaret G.
My family and I have used Preferred Auto for decades. They are the best! Honest, friendly, knowledgeable, reliable.
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November 2023 by Breck Petrick
This was a great experience. Crista was the service advisor and kept me informed of the progress of my car’s diagnosis. She went above and beyond to contact the manufacturer and find that the problem with the car was under warranty.
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November 2023 by Brooks Bannon
Very happy with the service. I had never been to this shop before but needed quick help and they came through for me with ease. Very nice people with fast communication/updates. Will definitely be returning to this shop if needed.
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November 2023 by Morgan McGraw
Needed a new battery and the team at Preferred was able to get me in immediately, have a new battery swapped out in under 30 minutes and the total cost was very reasonable. I’ll be going back for other services. Thank you!Service: Auto battery replacement
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November 2023 by Ari A.
The best thing about this place is the sheer level of data and reporting they provide back to you. Getting an oil change also includes a really thorough inspection and you get a list of things to sort out ASAP, things that can be done in time and everything that is OK.They're easy to book online, have a data dashboard they give you post service and everyone are super nice and informative.
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November 2023 by linda Legman
I have been coming to Preferred Auto for over 25 years. Mark Miller and his crew are very knowledgeable, have high integrity, and are always looking out for my safety. I have a Honda Accord EX 2001 that he or Tony, or one of the other great mechanics, have been caring for all my 251,000 miles. I also love that he has his daughters working for him in the front reception area and they, too, are knowledgeable. Everyone there is committed to great service. It’s great to have a mechanic you can trust!
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September 2023 by Liz
Did the free AAA inspection with Preferred auto and they did a through job, indicating that I needed my brakes and tires replaced. I knew that I needed new brakes, but not tires. Because they offer a concierge service, which is very convenient, I decided to try Preferred Auto Center for the job. Mark was here promptly to pick up my car. They washed it before returning which was a nice touch. They also offer a AAA discount, which is very helpful with cost. Overall, I am pleased with their service. Give them a try.Service: Brake service & repair
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September 2023 by Cay Boychenko
Great service and extremely helpful and friendly. They knew I needed my car early afternoon and got it back to me. They kept me updated on the work all day and found work they previously quoted me on wasn't needed at this time. I value their honesty and ethical practices to do the best for me.Services: Air & cabin filter replacement
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September 2023 by Charles Barth
Preferred Auto is an excellent choice. They have great communication tools that keep you informed of your cars progress. After a recent repair of some leaks in our car had issues - they fixed it promptly a second time with no hesitation and no charge. I will go back for any additional work our cars need. They gained my trust and went beyond what I'd expect.Service: General repairs & maintenance
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September 2023 by Teresa Hsi
Great customer service! My car is 20 years old and very reliable since Preferred Auto has been taking care of it. They have auto care nailed down!Services: Transmission
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September 2023 by Susan Simmer
This was my first visit and I was very impressed! They were highly recommended, so I thought I would give them a try. I called Wednesday, needing service (oil change, tire rotation) prior to the weekend. The receptionist let me know their soonest available was Monday, but would check to see if they could squeeze me in and would call me back Thursday. She called, as promised, and said if I could bring the car in 1st thing Friday and leave it, they could fit me in. They did a fabulous job and included a thorough 33 point inspection at no extra cost and had me ready to go by noon! The staff was super friendly and helpful too! BTW - I checked Valvoline and Jiffylube (in case Preferred couldn't take me) and found both to be more expensive for less service. I will be sticking with Preferred as their name really says it all!Services: Tire rotations
