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February 2024 by Roland Godinez
Great prices, clean and helpful employees. Fantastic selection
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December 2023 by Julie Freedman
Frustrating. They are rearranging everything and half the items aren't on shelves. It's the holiday season, what possessed them to think this was a good time to do this???
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August 2023 by Sean Whinnery
This Ralph’s location just replaced all their carts, their card machines were updated at the self check out(might do apples pay now, will have to test and update). Staff is incredibly friendly.
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August 2023 by Joe Buzzelli
The deli needs lots of help. Manager very unfriendly and there is never any deli salads in the case at a reasonable time. It’s a shame. Rafa and Paul are great I must say. But the manager never greeted me. He sliced my lunch meat placed it on the counter and walked away. Zero words from him.On a positive note, the bakery, meat, dairy, front end and produce looked great with a helpful staff
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May 2023 by Jim Malmo
Wonderful I love shopping at Ralph's they have good produce and meat they even have good ?
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May 2023 by Ms. A.
I gave it 2 because there's the sweetest lady at the self check-out who's amazing. Otherwise I would have given it 1 star! She was helpful & attentive. However, finding out that Josh the manager isn't in, Xiochi the Asst manager or supervisor on shift who at this time was working at the flower department handed me a jar of water and seemed annoyed that I asked for it because their potted mini roses seemed to have dry soil as I noticed after shortly paying for them. (Bought 3 of them). As I was reaching my 3rd final pot in watering, she pretty much told me off to move over so she can help the person behind me who obviously was not even in a rush and was happily chatting with me with his girlfriend. I thought she was rude and disrespectful! It's my first experience here at this store and already disappointed and will be avoiding because of Xiochi! Not a nice lady at all! I don't care if you're busy. Be nice to your paying customers!
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May 2023 by Scott Sullivan
Clean, great customer service, stocked often, limited but really good deli
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April 2023 by Janelle H.
I really love this Ralphs location. They're so clean and organized, have amazing deals that even my local Camarillo Ralphs doesn't have! The staff is extremely nice and helpful. Great grocery store
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January 2023 by Leela Pasupuleti
May god bless you RalphStay blessed forever
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January 2023 by Tiff Fr
Laura has the worst attitude. She makes the checking out experience terrible. If she's working at self check out and you accidentally ring something up, she's going to be rude. I try to avoid her at all costs.
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December 2022 by Theresa Kowatch
I was very surprised today when I stopped at this location at how unfriendly everyone was today. I understand that everyone is busy and yes some days are bad days but EVERY employee had a scowl on their face. That’s sad considering they’re jobs are dealing with face to face customer service. I didn’t catch her name (I should have) but the older female clerk working the self check out was very rude to me, one other customer and then one of their own employees and that’s just in the five minutes I went through there. Who knows how many other customers she was rude to today. I normally don’t complain about people but when I saw her being rude to another employee I didn’t think that was right and asked for a Mgr. I waited about 5-10 minutes and no Mgr showed, so I left. The funny part is I had to stop here the night before and the young lady who checked me out was so super smiley and nice! I guess it just depends on the day!!
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December 2022 by Cori C.
I'm surprised there are any good reviews for this store. It probably the owners hiring people to leave good reviews. I've lived in Thousand Oaks for 52 years (since I was born) and This store always been a crappy store but I'll go there if I absolutely have to and in the last few times it's gotten even worse. Unfortunately it's the quickest stop for me on my way home but I will be driving out of my way to go somewhere else instead of this store. The produce is terrible! It's almost impossible to find fresh produce all their meats are ready to expire. And it's super depressing like another reviewer said. It caters to one part of the community. They don't have any light cheeses which is important to me. It's sad that they are the closest store to the freeway. I will never return and I don't care how far I have to drive.
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November 2022 by Quite P.
I went into buy two items at this Ralph's for lunch tomorrow - lunch meat and cheese. I ended up grabbing some butter and mustard on impulse buy. The on duty managing associate Jesus, handled my transaction. He also bagged my groceries. I got home and realized that the lunch meat and cheese were not in the bag. (2 out of 4 items). I went back down to the garage and searched my vehicle throughout looking for the items that may have fallen out. After confirming they were not in my possession I decided to call Ralphs.The phone rang for nearly 4 minutes before anyone answered. That's like 60 rings.The manager confirmed that he still had the two items I was missing at his register. Then he said I was welcome to come and get them or get a refund.Great! After I get home from shopping and working all day - he welcomed me to use my gas and my time to drive 15 minutes back down the hill(and another 15 to get home) to go get my lunch supplies for tomorrow.So basically zero accountability. Maybe if this guy did his job better we wouldn't be reading this review right now.I only stopped there for the very two items he failed to put in my bag. Shout out to Stuart Kam the store manager for setting such a high standard for his employees. In the end Jesus did offer me $5 off the order. Obviously that didn't appease me so I felt like I needed to write this review.
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November 2022 by Juliane D.
This store is depressing. It caters to one side of our community. The apartments directly behind it. Variety and choice is gone. Whenever I shop here I have to go to a second store because they inevitably don't carry basic items. Very disappointed.
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September 2022 by Sergio Gonzalez
So I read a couple of reviews and I have to say , they may not be as polite as one would like them to be , HOWEVER we had lost a wallet yesterday Monday night and took over 2 hours to get back their and not only were my cards there but so was all the cash, I had inside. If I could I would have given them all some capital but im not in that position. However I decided to give them a 5 star well deserved review! Thank you ladies and gentlemen that were their yesterday night. All the staff .