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November 2023 by G A.
Best most honest automotive repair in Thousand Oaks! Will only take my cars here for service and/or major repair
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October 2023 by Brenen Sidwell
Extremely accommodating, good people. Did quality work and went out of their way to find the best prices on parts. They were cheaper than every other place by hundreds of dollars
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October 2023 by S K
Absolutely the best! Honest, competent and reliable! I won’t take our family vehicles (Toyota 4-Runners, Cadillac Escalade, VW Passat, Dodge diesel truck) to anyone else. We have used Robertson Automotive for years and I have never had any kind of overcharging or incorrect repairs but they have saved me money many times. Mary, Dan and Jonathan are personable and this is a family run business that you can trust.Services: Electrical repair
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October 2023 by Ivan W.
Picked my Passat after them tending to issues it had. Now it's up and running. Prices are reasonable (Definitely not expensive) service is supreme, they lady running the phone is great, mechanics are great. Thank you for the help. If your a local to the area check em out. Always remember too please, parts are ordered and have to be received before they begin work on your car be patient totally worth it.
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September 2023 by Nicole H.
Towed my Lincoln Zephyr to their shop after I explained its shaking/rattling over the phone and they said they'd be happy to work on it. I am not natively from LA but they were the closest shop with the best reviews from where I broke down. I provided the codes that the car computer gave when it shut down to aid in diagnosis, thinking this would be a normal automotive repair.Little did I know that over the next 10+ months they would continually quote me "two more weeks" until it was finished, or ignore my phone calls/emails altogether. They lied about ETA, lied about starting work on the car, lied about diagnosis-- I was constantly given a new excuse or setback because they couldn't get their story straight. I was finally able to have my car extracted from their shop by another tow truck months later, only to find-- surprise surprise-- the car was not even close to finished after months in their possession. They were, at best, neglectful, deceptive, and a major hindrance to me moving on with my car repair and my life. They never took the time to say, "This repair is beyond our skillset," and instead wasted months of my time spinning fiction.
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September 2023 by Ricci D.
Never let these people work on a BMW. They can't keep reliable service techs which is no surprise after you witness how rude they treat customers. When I say they struggle to change a simple light bulb it's not an exaggeration. The couldn't change our tail light bulb. We allowed them to service the car (oil change) thinking they could at least be trusted for that. For the next service we took it to another repair shop and their service tech showed me how black the oil was in the car. The oil filter was never replaced in the previous oil change apparently by Robertsons which resulted in the oil looking like it hadn't been changed for 2 years.Maybe they can fix domestic car but I'd steer clear of this place for any car.
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September 2023 by A Armas
Expertly and expeditiously fixed my breaks for a very reasonable price. Fully synthetic oil change for less than half of the price a drive through facilities. No appointment necessary.Service: Auto brake replacement
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August 2023 by Arnold Carrillo
Robertson Automotive took care of an oil change for me today. They are professional and provide value with their work, big or small. I trust Dan and Mary with all my vehicles.Services: Tire rotations
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August 2023 by Harvey Strong
Fast fair and professional service. Great local business that strives to meet your needs. What I have seen no job is too big or too small.Services: Auto battery replacement
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August 2023 by Robert H B.
My car didn't start this morning,thought it was the battery.was able to get it to Robertsons where it was quickly diagnosed as a bad starter.Repair was done quickly with a reasonable price! They also put in more effort checking things on my car that were not required with the issue I had.Was very impressed with all that was done.I highly recommend using their services.I will continue to comeback to have my car serviced because of their professionalism,great customer service and there ability to go above and beyond by taking care of their customers!
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August 2023 by George H.
Took our vehicle to this shop based on the positive reviews. Called and explained the symptoms and the condition of the vehicle. Lady on the phone said "bring it in!" Had car towed to the shop in Sept of 2022. Was told they would diagnose and call me with repair quote. Days go by, weeks go by, we call and either leave messages or their VM is full. Finally, I reach the lady again and they say it needs a timing chain. We get a quote and authorize the work - in December 2022. It took them over 3 months to diagnose! Job is supposed to be done in about 6 weeks. We call, send texts, and send emails and the shop never responds. I go there in person and Dan, the mechanic tells be it will be done Friday. Friday comes and goes, no call from the shop. Impossible to reach them. I go there again in person and again "it will be ready Friday". Same thing, no calls, can't reach them. I go there again in person and again "it will be ready by the end of the week". Dan tells me they just need to button it up, the timing chain had been done. No calls, can't reach them, I go to the shop again and tell them I"m going to pull the car out. Dan says they need to put the tire back on, they'll call me when done. No calls from the shop. I get the CA BAR involved. BAR rep can't reach the shop either. He goes to shop in person and Dan tells him they have not worked on the car at all! BAR recommends I pull the car from shop. I have car towed to my house and find Dan lied again. They removed the upper engine mount, some pullies, a half shaft - leaving grease all over the suspension, and left parts hanging or in the trunk. Got the car home 8-9-23. If you want to work with people who will lie to your face, string you along almost 11 months, leave you without a car for almost 11 months, and leave you with disassembled parts, this is the shop for you. I plan on filing a lawsuit. I don't know if I'll win but I'm so freaking angry with these people I won't let it go. BTW, I expect the shop to claim the car was "torn apart" when I brought it in. In fact the intact manifold and valve covers were removed. I explained that during my first call to the shop and again when I first spoke to the mechanic. They accepted the job knowing those parts were removed. I could have replaced the part in 60 to 90 minutes if they said they needed them replaced. Any delay would have been to diagnose the problem, and 3 months is ridiculous. Anything after the diagnoses and quote to repair had nothing to do with the intake manifold and valve covers being off.Also, the BAR rep told me it looked like half the cars at the shop had not been worked on in months. There's a review from 7-30-23 where Lesly B. says they couldn't believe their luck coming across these people. I can't agree more, although our luck was all bad. There's no doubt Dan's a liar. There's no doubt they had our car for almost 11 months and completely screwed us over. You might get lucky with them but are these the type of people you want to work with?
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July 2023 by Lesly B.
Not often do you leave the mechanic a richer man. I came in thinking I needed a heater core replaced after an outrageously high estimate from the dealer. Found out all I needed was freon and a new valve. Couldn't believe my luck coming across the good people of Robertson Automotive. Thanks!
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May 2023 by Yen Hope
Great value and service! Robertson's was very responsive when we called to get a diagnostic and quote on fixing our old Honda Civic, which had started making an odd noise (turned out to be an air compressor problem). We shopped around after getting the quote and they had the best prices. They were able to see us immediately (both for the original quote and for the repair). The job was done on quickly and on time. The front staff and mechanics were all very nice and professional. Highly recommend them!Service: Air conditioning
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May 2023 by Brad Low
Everything you’re looking for in an automobile service facility- fair and honest service.Referred here from a local auto parts store. Been going for two years with great service every time. Reasonable oil changes and they never try to sell you anything you don’t need.
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March 2023 by Dan M.
Most of you know i am critical when it comes to recommendations and don't hold back. I searched yelp to find a place to service my oil change Ford F-150. The dealership had a 1.4 stars and having been there before i thought it was too generous at that rating. I fell upon Robertson Automotive - and was very impressed with the reviews. So, as they open at 7:30am took the truck in at 7:20 to beat the potential delays. They were already open and took care of me immediately. Their oil change price was fantastic but as i asked more they did full service too. Mary, what a gem, could not have been more informative, kind and caring. I decided to go the whole service. As i was walking out i noticed they work on Audis and as my A7 needed new brakes (light had just come on) went back in and asked for pricing. Not only were they fair, they worked hard to find better r pricing for parts. So both car and truck in on the same day. By EOD both were done and returned in excellent quality. The service here is amazing - work excellent - speed of turn around above expectation and beyond that Mary found me a better price overall by over $150 by shopping around for the parts needed. I am beyond impressed. A very hard working company that truly cares about the customer experience as well as results. Unless anything changes i do not see myself going anywhere else. In these days of big companies, lack of customer service, all about the money and false promises, Robertson is what good old school busienss should be. I highly recommend you trying this place, they do European, North American and Asian cars. They say you get what you pay for! This time i got way more than that. Thank you and be back next check up!
