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March 2024 by Stephanie A.
they accused me of faking my AAA Plus membership card and refused to tow my vehicle until I called AAA to call them. AAA wouldn't have sent a tow truck for me if I faked my membership. They also accused me of faking my ID, saying my name matched in their system with someone who has a AAA membership, but it wasn't actually me. The driver even told me that his dispatcher was trying to con me out of money.
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March 2024 by Karl Z.
Thank you Victor for helping me change a spare today. Will call your cousin for a wax n' polish. Roy's is the best.
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March 2024 by Lucas Vico
Roger and Edison came to my house to help me with my dead electric car they went far and beyond to unlock the desde car and make the towed back into my driveway to plugged in the home charger, spent at least 45 minutes working, employees with this work ethic and integrity should always be considered ❤️❤️????
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February 2024 by Elijah Perales
i got into a car crash. And was helped out by a man named Juan r. Rosas . He helped me tow my car after a crash even with complications and was still able to provide professional help. I am 100% thankfull for his service.
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February 2024 by Laura Nystrom
I had the same experience as Amy. $499 for 1 mile. The rates are 3x higher than what they have posted in their office. If I could give zero stars I would. Not sure how any of this is even legal. Would love to sue this company if any lawyers are reading this.
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February 2024 by Arlyne Almeida
When I used my AAA card. They out sourced to Roy's Towing. My car "Bessie" is my baby. She is a 99 Toyota Corolla and is the 1st car I ever bought/owned. Driving on the FWY today there was debrie that flew under her this morning. I saw she was leaking oil and had her towed to my mechanic Tello from T.O. to Vta. Junior was the technician helping me out. He could see how concerned I was. He listened, was helpful, & very professional. He even called my car by her name. He told me he would take care of Bessie & put my mind at ease. I would recommend Roy's Towing Company to anyone needing a helpful hand. They were great! Job well done guys! Thank you! Bessie is doing fine She just needed a new oil pan & will be back on the road tomorrow.
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February 2024 by Mark Barnes
Fast courteous and efficient!
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January 2024 by George Maggay
Do not use ! They sold me a battery that was incorrect for my car… they would not give me a refund.I filed a complaint with AAA.Then why didn’t your office attendant tell me to work it out with AAA instead of saying no , we will not give you a refund … period ??????
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January 2024 by Judy Soria
I have had the pleasure of dealing with Roy’s towing twice this week, a nice young man , noah helped me, very pleasant & helpful, I would recommend them to everyone, thank you. Roy’s & happy new year ?
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January 2024 by Reyn p
We had a great experience with Juan. Their promptness and understanding made the situation easier. We really appreciate their services!
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December 2023 by Christian Tennant
Fantastic service provided by Roy’s Towing. Driving an unreliable car is never fun, however it is reassuring to know help is just 1 phone call away. I’ve used Roy’s Towing services for the past 9 years and have had nothing but positive experiences. Very friendly phone representatives and knowledgeable drivers who know what they are doing. Just last week I woke up to a dead battery and a Roy’s Towing driver (I think his name was Victor?) arrived promptly and got me back on the road just in time for work. Thank you Mr. Roy for always providing a helping hand!!!
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November 2023 by AMY SEBESTA
Don't use this company! I called for a tow on a work truck. The truck needed to be towed across the street from one dealership to another. We ended up not needing the tow at all. They charged my card $364! And they did nothing! $364 is a lot of money for nothing. It's a lot of money to tow a truck across the street, but to do absolutely nothing and charge this amount his ridiculous! I understand having to charge an hour, because the driver was dispatched but charging $364 s not right at all. These guys are crooked.
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November 2023 by Desperado Deluxe
The amount of hardship I've had to endure from the abuse I received from Roy's family. I'm really at a loss of words and have consistently feared for my life because of the harassment I've received.Roy's older sister Angela is my mother whoAbout 5 years ago asked me to come back to California from the east coast for my grandma's memorial.When I returned she picked me up gave me a small amount of money and dropped me off at my father's sister's house. Having suffered abuse from them I couldn't stay. Which was not what she(my mother) had told me would happen when coordinating over the phone.I have some evidence suggesting they've used private investigators to harass me while they've left me in the street without any help after luring me to her area. Have consistently slandered me saying I stole a fairly large portion of money from my grandma which never happened among various things.
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September 2023 by daniel valencia
Our car got towed by police and unfortunately they utilized this company for their service. We will continue to file a complaint with the police department as well.Stay away from this company for service. Our car got damaged really bad under their responsibility. When getting our car out, I noticed the front grills were missing. I went inside to inquire about it; consequently, they referred me to the manager (who refused to give me his name) and long story short, I was told to get the "f" off their office and continued to cancel our AAA tow.When we went back to the lot, another guy that works there moved the bumper and the bumper fell off and showed that the radiator and the electric fan were damaged. I have pictures of everything to show as proof.One of the gentlemen (I believe the owner) hit my female friend in the shoulder making fun of our car. She continued to say, "dont touch me" and "get the f out of our property". Police were called and we showed the video of the whole incident. Unfortunately, because she was holding the camera, you dont see the hand hitting her, only the shake of the camera, and her words after that asking him not to touch her again. Police came to " investigate" and the cameras on the lot "are not working". The incident number is 23-1217171 and the law enforcement officers who showed up were M. Mendoza (Sheriff) and C. Simpkins (Sheriff). There was "Nothing they could do" because lack of evidence.We will take this to a civil matter and police department complaint.Again, there are pictures, videos and other proof that we have.BEWARE OF THIS COMPANY!!!!Service: Car towing
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September 2023 by Lydia Avila
Sam was my driver from Thousand Oaks to Santa Barbara on 8-18-23,he was nice,respectfu and courteous, he made the trip pleasant,and I am very grateful to him,thank you Roy's towing,your driver Mr. Sam was the best!!!! Highly Recommend!!!