-
November 2023 by Troy LeDuc
I went to this dealer because they had an SQ7 that I was interested in buying. I walked around the car in their lot, checked it out, and no one approached me. I went inside because they had one in the showroom, I looked around at the 3-4 available salesmen and no one even acknowledged me. I opened the car up (all doors and hood), checked out the interior, sat inside it (all three rows), waited about 15 minutes and no one even did as much as glanced at me.My friend warned me of their poor customer service from years ago, but I thought maybe they had a bad day or they’ve changed. But clearly, they haven’t changed. By far the worst dealership experience I’ve ever had. I’ll be going to the Audi in Oxnard instead.
-
November 2023 by Shell W.
WARNING: BEWARE OF TOTAL CROOKS ! Please Do NOT buy a car from Audi Westlake Village. Behind my back the Sales Manager Eugene "Geno" Demyon and Finance Manager, Nympha "Nia" Marcos PADDED MY FINANCIAL CONTRACT by $1500. They deliberately added an Eckbond Ceramic Coating that I REFUSED TO BUY. Nia will try to sell you EXTRA service add on's and will add them to your financing if you like it or not. Then she won't e-mail you the Financial Contract for your new car for at least a week, hoping that you will not catch the FRAUDULENT CHARGES. It was the WORST car buying experience of my life. Eugene "Geno" Demyon keeps lying to me and should be fired ASAP. TERRIBLE SERVICE. This should not be happening at a RUSNAK Dealership.
-
October 2023 by Jasmine Tang
I had such a great experience working with the team at Rusnak. This is my second Audi but my first purchased with this dealership. I initially went in just to look at new models and I was unsure if I would end up trading in my Q3 for a new car or just keep driving it a bit longer. Harrison was so great to work with. He spent a lot of time with me to answer questions and test drive different models to find the right fit for me. Joe, the Sales Manager, was very helpful with pricing and the team was incredibly accommodating and patient. Nia was also great with the end steps of purchasing and financing. I ended up trading in my Q3 for a new Q5 and I'm super happy with it!
-
October 2023 by Sean R.
My experience with Juan, the general manager at Westlake Audi, was nothing short of exceptional. From the moment we stepped into the dealership, his kindness and warmth made us feel like valued guests. His thoroughness and expertise were evident as he effortlessly guided us through the car-buying process, ensuring all our questions were answered and every detail was taken care of.What truly set Juan apart was the ease with which he sold us the car. It felt less like a transaction and more like a conversation with a friend who genuinely cared about our needs and preferences. His hospitality was unparalleled; he not only offered us refreshing sparkling water but also surprised us with reservations at a fantastic restaurant up the street after we made our purchase. This thoughtful gesture added an extra layer of delight to our experience.In addition to Juan's outstanding service, I must commend his sales associate, Melissa, whose helpfulness and expertise were invaluable. Together, they made the entire process smooth and enjoyable. We walked away with an amazing deal on our dream car, and I couldn't be happier with the vehicle we purchased.
-
October 2023 by Rahm R.
Omar is the man! Such a knowledgeable and professional salesman. Dealing with you was a pleasure. Thank you! Love the AudiQ8!
-
October 2023 by Paul G.
Parts service is very nice, especially John, he is super nice and helpful for my order. 5 stars service here *****
-
October 2023 by Flash Garcia
If your ever interested in a beautiful new car look no further and stop by here. Great staff to help you out with any questions you may have. Rusnak Audi has wonderful customer service when it comes down to routine maintenance or purchasing a new car. They make it easy every time . Thank you
-
October 2023 by Angelique Sieverson
I was looking for a good used car, one that was larger than the A3 I had. My husband spoke with Melissa and she was able to show us the perfect car for me. A Q3. I have driven it for a week and love it.Thank you Melissa for your understanding, slow approach. I didn’t feel pushed to make a decision immediately. Fortunately, the car was still available the next day.
-
October 2023 by Matthew B.
Adam in service is AMAZING. He is very attentive and always finishes the car when promised. He truly cares about this clients and their vehicles.
-
September 2023 by Tyus Monroe
Honestly I’ve heard a lot of bad rep when it comes to dealerships, especially used dealerships. And I did not like German/European manufacturers. However I gave it a shot and I’m glad I did!However Audi Westlake was honestly has most helpful staff in the car business. Harrison, Oscar and Geno and their manager(JOHN I think)were amazing and helped me every step of the way to get me the car I wanted.I recommend them if you’re in the market for an Audi Westlake / Rusnak. They have the most friendly staff and numerous financial services and safety for your vehicle. Will always take my car to them to get serviced just so I’ll be able to see them and chat with them.Thank you guys!Audi if your reading this, make sure everyone there gets a raise and a free Audi of their choice.
-
September 2023 by J P
Jacob is the best service advisor! I had a big electrical issue (my Q7 was purchased used from CarMax). I had an out of the norm tough electrical issue to diagnose that Jacob worked tirelessly on. Since I had purchased an extended warranty through Carmax called “Maxcare” Jacob had to make numerous phone calls to ensure everything got covered as expected. He dealt with over one hour wait times with MaxCare on more than one occasion. His clear communication with them ensured everything was covered for me. He kept me posted throughout the entire process and made sure I had a loaner car that would fit my 3 kids, treated me with the most respect, patience and kindness. I’m proud a proud customer, and it’s based off of my on-going positive experiences with Jacob and his team! Thank you!
-
September 2023 by Hilary Leaf
Very easy process and such a great experience. This location is about 40 miles from me so I was weary to come if it wasn’t worth it. The numbers they quoted me over the phone were what I was given in person (they even ended up knocking a little off) and they had everything ready to go for me. Huge thanks to Harrison and Omar for both being really helpful salesmen who didn’t try any shady sales tactics. Everyone who works here is so nice. If you want a stress free car experience come here.
-
September 2023 by Andrea Jimenez
I owe Jesse Aguyao a 5 star review, its over due!Always provides great customer service, thank you for being so accommodating! It really makes taking my car to get serviced effortless!
-
August 2023 by Monica Slivnik
From start to finish, the service was above and beyond!Great communication! Door to door service. Excellent discounts from Steve M! Training and set up of car features performed by Max S. when he drove the car to my home. Max went over the whole car and explained everything. Superior knowledge, patience and professionalism. What an Amazing experience. Now I know why they say once you buy an Audi you are hooked and you will be at Customer for life. You most certainly can expect that from me. Thanks to everyone at Rusnak Westlake Audi!
-
August 2023 by Mark Meyer
Many thanks to the Team at Audi Rusnak/Westlake for guiding the selection and expediting the purchase of our new Q5! Fabian impressed us with his deep knowledge and ability to answer even our most nuanced questions. We thank Fabian and Joe for providing exceptional service and follow-up. We're quite enjoying our new car!
