The Spectrum Store in Thousand Oaks provides good customer service with helpful, polite, and knowledgeable staff. Customers report fabulous experiences where employees are friendly, engaging, and quick to resolve issues. The staff is noted for being patient and going out of their way to get the job done, even when facing difficulties like system outages. They work to complete transactions efficiently so customers do not have to return another day. However, the process for transferring data from old phones can take too long, especially with older models, which may cause inconvenience near closing time. The store offers services including switching from other carriers, mobile upgrades, and trade-in credits for equipment. While this location receives positive feedback for its great employees, a comparison is made to another area store that does not share the same reputation for helpful service. The store is a local destination for Spectrum Internet, mobile, cable TV, and live TV services.
Had a great experience with the Spectrum Thousand Oaks location. Trever was very helpful and had me in and out with new mobile service within 10 mins. Really glad I switched over from T-mobile.
February 2024
I've had two fabulous experiences with the staff at this Spectrum location. They were friendly, engaging, knowledgable, and quick to resolve my needs/issues both times. Thanks!
January 2024
1000 Oaks store has some great employees .Very helpful and polite. Can't say that about the Simi Valley store is the worst. Especially a Female employee named Christina completely rude unhelpful lazy and just plain nasty
