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December 2023 by PJ P.
These people have the worst customer service I have ever experienced. I went in last evening to return 3 items. that I had purchased online. The woman at the cash register threw a fit and didn't want to process my return. She said to me, "My husband is waiting and I need 2 glasses of wine." She proceeded to ignore me and chat with another customer. Finally she angrily took my items and in a temper fit threw then on the counter. Then she cheated me. Yep, she did not give me what I paid for the items as a credit. She reduced all three items. When I called her on it she said too bad we are closed and pushed me out of the door saying, "We don't sell fat people clothes here. Don't bring any more back here." Then I tried to tell her what was obvious that I am disabled and it would be very difficult for me to have to return to receive my credit. She just scoffed at me and walked away. I kid you not. I love Talbots and have shopped with them for years but I will never go to the Westlake Store again. I am considering a lawsuit for discrimination against plus size women and disabled women.
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October 2023 by LILIA REYNOSA
New store with lots of room for clothes. Well organized and easy to find sizes. Need more staff when it's busy. Love this store will definitely go back .
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May 2023 by Mike S.
Fantastic customer service. Very helpful since I am not used to shopping at a women's store. I was buying a gift for my wife. It was a very painless experience
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December 2022 by Sienna S
I popped in on my lunch break to see if I would get lucky in finding a super affordable dress for a wedding due to tight funds and the fact I’m a chronic clothing stained.The sales manager was an absolute angel. I let her know my budget and with no judgment she searched for something for me. She didn’t try to push me to purchase something she knew I couldn’t afford.We weren’t able to find anything in my budget, but I absolutely am willing to come back and splurge on something nice given how amazing they are when I have some extra money!
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December 2022 by Kathy Longley
Helpful and friendly sales staff. Nice selection of clothing and in a nice shopping center.
