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March 2024 by Jo Schuler
I was in the UPS store today and Amie was the sales person. He did a marvelous job. I want to give him credit for his expertise. Thank you.
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March 2024 by Marilyn Wing
I had a great experience today at this UPS store. I had two oddly shaped items to be shipped to my daughter, he took a box that he thought would work, and then cut it up into exactly the size I needed for my items. He took care of it all right when I was standing there. Thank you so much!
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March 2024 by Matt
Great help and service thanks
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February 2024 by Laya Benson
I wouldn't have written this review unless I really thought it's worth it, I have been shipping for decades now and have had horrible experiences with 3 different shipping centers now. I now have been shipping through the UPS store for a couple of years now when by chance I'd assumed that things had changed because of the new employees, which was true, but also under new ownership that can't do anything about the older reviews unfortunately. Please trust me when I say that the young gentleman that bought this store is worth giving him a try, I take my name very seriously and put it upfront and center because people who know me know that I rarely write reviews or ratings unless they've earned not just my business, but my trust. First try make sure it's with the owner, he's the only one thus far that I can stand by.Laya Benson
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February 2024 by Alon Elkaiam
Place doesn’t even open on timeLet alone the in hospitable customer service.A place that other business rely on should open on time or at least have someone in site at the time it’s supposed to open.
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February 2024 by Hang Lam
I was surprised that I had to buy a shipping bag. When I tried to return it immediately after they told me it’s nonrefundable. The item is not listed as nonrefundable on the receipt.
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February 2024 by Tee Jay
Love the big sign in the window that says "Open on Sundays" just wish it was true... Gave up waiting after 10 min in the rain. Came back later and was still closed.
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November 2023 by Christian Mekari
They were able to return my Amazon items unlike the UPS store on Avenida de Los Arboles
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October 2023 by David Kiemle
I purchased an Auction of several small items, it was local to this UPS store. I emailed to ask if they could pickup, pack and ship my items. The Store owner, Ami was extremely helpful and offered to take the project on. He managed all the aspects of contacting the auction house to arrange scheduled pickup and he called to ask me exactly how I wanted the items to be pack and shipped. I would highly recommend this UPS store for the awesome handling of this project. His prices were fair, and service was extremely quick. Thank you!! I will be using his services again.
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October 2023 by Brian Gluck
I just walked into this UPS store with two packages one was a 5 x 5 x 5 prepaid label package as a drop off and the other I was going to pay for overnight service of a 18 x 20 x 4 package. The second I set both packages down the young man came up to me and said oh these need to be sealed up I can't take them not offering to sell me tape or anything and I was going to pay likely around $55 for the one overnight package, the least he could do is give me one tiny piece of tape to seal up the tiny box. This is ridiculous. I will never come back here and I will tell my friends not to come here either. I guess his conversation on his earbuds is more important than customer service. It's funny because I used to own a UPS store in Santa Barbara so I know how this works. I'llBe going to another ups store for my prepaid drop off and then to FedEx for my overnight. Thx.
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October 2023 by Daniel Touma
Been coming here for years and the old owner had a bad attitude and was very slow. The new owner is young and has much better customer service. Easily the best UPS in Thousand Oaks!
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October 2023 by Justus Latimer
Great store, great customer service. always gets me in and out whenever I have returns or shipping out packages. I recommend this store for all your ups needs! Thank you for the service
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October 2023 by Braden Michalec
Best UPS ever hands down. The owner was very nice and helped me with any questions I had. Highly recommend.
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October 2023 by jasjodh nijjar
The staff here was very helpful, I needed to get a notary last minute and they were able to take me as a walk in
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September 2023 by Sabine's Gmail
I drove all the way from LA to Thousand Oaks, picked up my 80 year old mother from Assisted Living to get something notarized. We arrived 10 + minutes before close and waited in line at the store....at exactly 3:01 the worker said we are now closed, and I can't notarize because I have to be somewhere, and told us to go....We were there BEFORE closing, and waited in line...I told him my mother is old and I drove from LA and please notarize it....he didn't care---sorry he has to be somewhere.... We were angry and walked out all the way to the car, then he came out, and said he would do it, so my poor old mother had to walk in again from the car, then he said there was an issue and I was just over it by then, too through. If the store is open until 3 then the store should take care of its customers who come into the store before 3 or lock doors. Here in LA my UPS people are great, this guy was terrible, with a personal life that seemed to take precedence over taking care of customers that were in store before the store closed.