-
July 2023 by Nan Z.
New remodel store,The whole store only 1 cashier, takes so long, if you are hurry, don't go there.......
-
June 2023 by Serina O.
This is one of the best VS I have shopped in. The inventory was placed well. Neat clean and tidy. The customer service was excellent. I was helped to find the bras I liked as well as new ones that had just arrived. Then, I was fitted. I love my new items. Thank youVS
-
December 2022 by Stacy M.
Really awful customer service at the Thousand Oaks Mall location today by both salesperson and manager. I would advise if you need to return something for a different size make sure that you do a straight return and then rebuy as a separate transaction. Do not exchange. Better yet, shop a different lingere brand. Once you exchange something you can not return it after that, even within the return window. Gifting something with such specifics on size is sometimes a bit of an aproximation without the receiving party trying it on and once it is exchanged their company policy is exchange only, no return...even though a duplicate item was bought online in the correct size because it couldn't be found in store. I do not want two of the same $60 item in two different sizes and I did not want store credit which is just a way for them to keep your money. I wanted to return their brand new item with tags (WITHIN THE RETURN WINDOW) for my money back. Should have been simple. Not so much. Left a completely bad taste in my mouth. With the type of customer service I received today I can see why they are desperate to hold on to whatever money comes in. Pretty disappointing experience...and no, I don't want a $25 gift card for the inconvenience.
-
July 2022 by Diana Sky
Every time I go in they don’t seem to have enough employees working.
-
March 2022 by Evelyn P.
This is the worst victors secret store on the planet !!!! The Customer service sucks . All the girl are rude look like they hate their jobs and stand around talking instead of helping. I was stuck In the dressing room hit that useless button and no one ever came ! And I just had a simple question and this brat replied " I'm on a break" from what Talking too much ! Oh and Ava informed me that VS has a strict police they can't talk to anyone on their breaks ! Oh ok good know. Just one bad encounter after another
-
March 2022 by Zaul R.
I went to do 2 returns and the customer service las amazing, no hassle very proper and nice . I like this VS it's great and service is really nice . Thank you
-
January 2022 by Bonnie G.
i guess ill throw 3 stars for the ease of shopping /returns here. Normally VS has an ample amount of sizes but they may have just been through a yearly sale as I saw way more size S than Sz L because it seemed as if the wall displays and t racks was sparse except for the panties on the tables . i had to look for someone for the fitting room .
-
December 2021 by crazy one
One of the most rude cashiers I have ever came across and the manager was not much help either . I always get gift set for my employees and ask for 6 extra bags so I can give them individual but no luck there . Beside that I never feel so unwanted in a store till today
-
October 2021 by Merete NC Oeidne
After a long year and a half it was time to buy some new braa's, something which I loathe on a good day.Needless to say that after such a long time with the various diet and activity changes and my old ones falling apart I just did not trust my old size anymore.The girl that helped me (I wish I had noted her name, but she wore a gold necklace with letters) was very respectful, obviously picked up on how awkward and embarrassed I felt and had me measured and walking out with my purchase in about 5 minutes. I was extremely happy, and so far the ones she recommended are really comfortable!
-
September 2021 by Merete Oidne
After a long year and a half it was time to buy some new braa's, something which I loathe on a good day.Needless to say that after such a long time with the various diet and activity changes and my old ones falling apart I just did not trust my old size anymore.The girl that helped me (I wish I had noted her name, but she wore a gold necklace with letters) was very respectful, obviously picked up on how awkward and embarrassed I felt and had me measured and walking out with my purchase in about 5 minutes. I was extremely happy, and so far the ones she recommended are really comfortable!
-
August 2021 by Tamara Zuker
I would like to try on my items before I purchase them to know if they fit. Whoever makes the decisions needs to realize that everyone touching the merchandise is getting their cooties on it just as much as when they try it on for size.
-
July 2021 by Abi D.
The cashier was not accomodating after spending almost $300. We asked her if we can get an extra bag after spending $300 and she said they have limited stocks. But when my sister in-law paid to the other cashier she got extra 3 bags after spending less than $50 she was lucky I guess.....
-
March 2021 by Patricia Ortega
The co workers were great and helpful.
-
March 2021 by Hillary W.
I get the while, stop at the door and wait, but why do you have to ask me about what kind of underwear I'm looking for. I'm a lady, I don't discuss my bras or underwear. I told the lady I just wanted to look. She kept asking questions about my bras and undies. Just let me look!
-
January 2021 by Ashley N.
Horrible customer service and I'm going to say it racist. I made a purchase and was walking out the exit along side another lady who also purchased something.... We both walked out at THE SAME time and the alarm started beeping....she looked at me (Hispanic)and then at the other lady (older Caucasian) ..she said "you're good to go" and then just grabbed my bag and proceed to take everything out. How are you going to tell the other person they're good but then start taking out my stuff....we literally walked out at the same time!!!!!!!!!!!!!!! I'm not even mad at Victoria Secret! But that girl ruined my experience and night.
