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November 2023 by Percy J.
Worst ever hand wash I had in Thousand Oaks! I plan to go back and see the facility manager to complain and hopefully he'll correct the poor work on my car.
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October 2023 by Andres Cruzalegui
This car wash does allow cash back and their ATM only works sometimes. I imagine this results in the workers not getting the tips they deserve even though they work hard. I’m sure the owners and managers can care less about compensating their workers with a livable wage. Will not be going here anymore
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October 2023 by Cliff C
My car came out dirty. It’s only a month old so it’s not like it went in super dirty. Hand marks from the guy on my seats (oily hands?). Dirty window. I feel absolutely robbed of 30 bux.Services: Polishing
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October 2023 by Tom F.
They always close earlier than then they advertiseNot too bad if they're ever open just make sure to go a couple hours before their closing time
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October 2023 by Sean S.
This has to be the worst hand car wash in the area. They couldn't see the obvious dirt spots left on the car after the wash. The service manager refused to rewash or even attempt to remedy the situation. I would steer far away from this wash as they are extremely incompetent. For the same price, there are better options.
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October 2023 by Ariana B.
I would not recommend this car wash. It was my first time here and did not know the process. An employee comes up to my car and starts berating saying I did it wrong. When I asked for clarification on what he meant he just kept repeating "you did it wrong. don't do it again." I have not idea what I did. I will never be going here again. Extremely poor customer service.
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September 2023 by Ryan K.
I am incredibly disappointed. I'm local. Came in for full detail. Sparkling Image scratched my car (pic attached) and would not take responsibility. Management on all ends (even the manager in training) told me it wasn't them. They wouldn't hear me at all. I was at a loss for words. I wanted to use them because of proximity but I can no longer trust their ethics. Maybe poor management at this location is ruining it for everyone. Meanwhile I have to now pay to fix the scratches they created. Again I'm at a loss for words.
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August 2023 by Catherine B.
In 26 years of coming here I have never once been disappointed. Until today. The man who tended to my car after it came out of the wash was far more interested in talking, visiting, socializing with his co-workers than he was in cleaning my car. After allowing one hour for the carwash, I had to approach him and let him know that I had to leave for a meeting. He tried making amends by telling me that there were 'yellow things' on my car that took more attention. That may be. But it doesn't account for all the time that he took socializing. I left with a car that was half-washed. Windows were half cleaned, both inside and out.What a disappointment. To whom should I complain?
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August 2023 by Elizabeth B
I like that I can drive through but seems like every time I go back the price has increased but the job gets worse. They rarely have 2 people at the end where the vehicle is towel dried, which is kind of the important part...never drying the top of my vehicle because there's no time. It's the closest drive-thru, but not worth the money! I don't see how they would ever get beyond 3-stars, and that's being generous.
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August 2023 by Juliane De La Rosa
The stars are based upon the wash itself. The car wash was good and the guy who wiped down my car afterwords was very thorough. I did want to mention I was not so happy with the girl inside at the register. As soon as I even walked into the inside to ring my ticket up, she yelled from across the room, “hey, can I help you” and then continued to stare at my boyfriend and I from across the room. Then when I was being rung up, she had the audacity to not even say hi, but to ask me how many times I get a car wash. When I said I don’t get one very often and asked her why she asked me that, she was super blunt in telling me she was going to try to get me to sign up for some rewards program. With how rude she was in asking me, I would never sign up with her, regardless of if I wanted it or not, which I don’t. Then we decided to go back up to purchase a water bottle only so that I could get cash back for a tip. She told us they don’t give cash back, and that I could go to the ATM. I said I did not want to pay for the fee at the ATM as it would take away money from their tip. She replied with “it’s only $2.” First off, I’m on a budget and how I spend MY money is NONE of her business. How dare a cashier be so forward with me?!!! Then she had the nerve to tell me that I should just buy them something from the store instead of tipping them and when i said I’m not comfortable doing that, she proceeded to tell me that people do that all the time. I do not care what others do. It’s my money and my tip and I am not going to be suggested as to how to give a tip that’s optional to begin with. My obligation is to pay for the wash and my obligation starts and ends there. Anything else is a bonus. Also, I have never heard of a car wash not giving cash back. I’ve been to at least 9 others in the area and they all have given cash back.
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July 2023 by MJ M
This(the picture) is how my car roof was cleaned by a staff. The windshield is fairly clean but overall it is just satisfactory. I have had better services.
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July 2023 by Georgina Corkett
Disorganized during peak hours. I'm sure it's fine otherwise, but between 11am-12pm on a Saturday, we were less than pleased with the lack of instruction and customer service.We simply want the exterior-only car wash. We pulled into that line, paid, then we were told to enter the line to drive through the actual car wash (but not told specifically how). With 4 other lanes that were packed and a car blocking our ability to enter the "normal" way, we drove around a tree and tried to enter that way. We were reprimanded and told to "go back there" and when we tried to apologize and explain that we weren't given clear instruction, we were told "Yeah but our other customers will be mad if you cut in line."... Just to be clear, we weren't trying to squeeze in past the other customers, but no one took the time to explain where to go.Lastly, we paid for the tire wash/wax and our initial attendant told us that someone would direct us to the side after we'd gone through the wash to have the tires washed. Again, when we got through the wash, we had no idea where to go (no one was there to direct us), so we drove towards where all the other cars were parked. An attendant grouchily asked what we were doing, and when we explained, he asked for our receipt... We were never given one to begin with. So we got shoo'ed to the side where the attendant took a brush to our tires (we assume all four) and in less than a minute told us we were done and to drive out.The tire wax/wash was so ineffective that my husband ended up doing it himself when we got home. ?I would like to call out the owners of this car wash rather than the attendants. Having worked with many organizations and companies, I believe that the lack of organization (and customer care) comes from the top down. I've gone to this car wash several times over the past 30 years since my family lives right around the corner, and it seems to be it's just gotten too busy for its own good.
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July 2023 by Vanessa Fajardo
Love the membership deals! The staff at this location are amazing, friendly and helpful!! The quality of work has seemed to improve. Everyone is smiling and their pride in their job shows in the excellent quality of customer service given!Services: Auto detailing
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July 2023 by Toni M.
Outstanding experience, I brought my sons truck her that was so filthy dirty my weekly car washer that comes to my home wouldn't even wash it. This car wash charged me a standard wash and have been hand polishing out all of the sap and bird poop for over an hour. This is the most unbelievable, hard working, meticulous, detail, friendly professional establishment I've seen in years. Thank you for pure excellence and then a lot more then that.I would like to say a special thank you to Noe one of I'm sure their very great managers also the kindness at check in leston and last but not least Cynthia the wonderful cashier. Toni Musso
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July 2023 by Kole J.
This car wash is trash. The guy expected a tip after this. My car isn't clean at all? The audacity of them to charge me $40 and my car isn't even clean. They said "oh cleaning the mats is an extra $5 per mat." Not a single person said anything about this, it's BS and a complete scam. I will tell everyone I know not to come here, this is an awful, unscrupulous business and they don't even do the one thing they need to do-clean your car. I hope they shut down.
