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January 2024 by N A
What can be said about grocery shopping at a chain store? They have almost everything you need, but maybe not what you want. The store is clean and service is polite a majority of the time.
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December 2023 by Natalie H.
Worst money order service...., I used to love buying money orders here because they are cheap and I work across the street. It's convenient for me, but these past two visits have been extremely unpleasant. Last month I was told by a supervisor, Darlene, the machine was broken, this time I was told by that same supervisor she needed to fill out a form and required to give her my ID because I had arrived at the same time as another customer who happened to need a money order, as well?!?!?!?! Mind you I had already waited about 10-15 mins for her to supervise the employee who would be doing the money orders. I normally don't get upset but both times her attitude was not necessary. I didn't provide my ID and walked away. Never have I been asked for my ID to purchase a money order.... I would have given it to her but I was aggravated wit the whole situation. Will definitely not be going to this Vons again
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December 2023 by Geway Y.
I had the good fortune to work with this Vons' Deli Department this past Thanksgiving. In the past, I have always bought my sliced turkey breast for our company's Thanksgiving lunch from Ralph's in Westlake but this year, thankfully, Ralphs could not help me because I ended up working with the most wonderful people: Evie, Jason, Marvin, and Nichole. Their dedication to Vons Westlake Village customers was hard to miss - it's the perfect combination of professionalism, intelligence, warmth, respect, and dedication to customer service that can be hard to find these days!! I believe Marvin is the manager of the department and, as you clearly know, "Outstanding managers can create a profound ripple effect in their organizations. Their behavior, integrity, and treatment rubs off on others for the better. Not only do they directly impact their team members, but they indirectly affect others. The people they supervise and manage frequently move on to lead others, often in a way that emulates how they were supervised." I plan to make this Vons my regular grocery stop from now on! A big thank you to Evie, Jason, Marvin, and Nichole for easing my nerves and making everything perfect!
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October 2023 by Sabaa H.
I don't come to this Vons often as there is another Vons closer to my place, but my experiences here so far have been nice. Parking is never an issue since the location is in a strip mall. They do a great job in making sure there are enough carts up front for customers. The place is clean whenever I come. There are self checkout stations available. However, this afternoon when I came here, I went to get checked out with a cashier as I purchased many groceries, and the lines for the registers were fairly short. The grocery bagger was super friendly and even asked if I needed help with loading the groceries in my car. I declined, but I really appreciated the offer; I can't recall the last time anyone at a grocery store offered to do that for me. The cashier was more quiet, but he was still cordial. While I was shopping, I noticed there were certain items low in stock like the freshly made salsa and hummus made in the store. Still, the location offers a nice variety of groceries. All in all, this is a great Vons to check out if you are in the area.
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October 2023 by Robert Mirabilio Tyranny
Always a well-known reputable store that has every consumers need and want. Great management and friendly staff as well.
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May 2023 by Jesse Moya
Got some amazing flowers for my gma for Mother's Day ?
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May 2023 by R R
Went there the other day and I had a question regarding a certain food item and “Tina” was no help at all she was very rude and unprofessional never shopping here again
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May 2023 by Rogelio Jimenez
Guys if you want good quality product, good customer service and good selection this is the place to go.. yes it's a bit more expensive but we'll worth it. Go bless
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April 2023 by Torta JE
Went there the other day and I had a question regarding a certain food item and “Tina” was no help at all she was very rude and unprofessional never shopping here again
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April 2023 by Sandi Waddell
Vons, Westlake Village. So nice, clean and WELL stocked.
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February 2023 by Donna
They sold us our cake double the price of the original tag in the show case and when we approved salesman and the manager they didn’t even try or offer us to correct their mistakes. Not a good experience and customer service. The cake tasted like few days old. Worse part of this experience was their attitude!
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February 2023 by Scott Holm
Really nice people working here. Vons always has what I am looking for.
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February 2023 by Claryssa L.
The women who watches over the self check out line had an extreme racial profiling issue and I've seen it happen far too much for me not to say anything. I (Hispanic female) work a full time job across the street from this location but on my days off I do instacart on the side with my boyfriend. Every single day this woman works I watch her ONLY approach people of color to check to make sure "they can pay for everything" or "actually scanned everything". I watched her follow an African American man out the door to check his receipt after he had only purchased about 4 items and when he turned around to show her he had her response was "just making sure you looked suspicious". My boyfriend (who is African American) was second in line I stood afar to watch as she stood directly behind him, so close he felt her behind him, and she claimed to need to watch him to make sure "he doesn't try anything". I approached her and let her know the groceries weren't even ours they are for a customer we were shopping for therefore it is our job to assure all items are accounted for. She rolled her eyes and walked two steps back to keep watching us scan.
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January 2023 by Eric Y
$8 roast beef sandwich. No thanks. Gas is $4 a gallon now, not $6.
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November 2022 by Steve Wilcox
My go-to Vons! It's a little smaller than most but seems to have more than some of the bigger locations.