-
January 2024 by Mick S.
We placed an order in advance through the app to be picked up. One of the bags contained raw chicken - upon opening the bag, we see that there's a pool of liquid at the bottom of the bag and the chicken container is slimy to the touch - there was a GIANT HOLE in the packaging, and the store had plastic wrapped around it to try and hide the hole. This was still several days before the sell-by date and the smell was so rotten that we were gagging. The plastic wrap around the hole makes it clear to me that the store knew that this raw meat was compromised and attempted to hide it in order to sell to customers. I'll be following up with the health department.
-
January 2024 by Harmonic D.
I am writing about an extremely unsatisfactory experience I had during my last visit to the Vons store located at 2048 Avenida De Las Arbolas, Thousand Oaks, CA 91360 at 4:06 PM PST. I had a digital coupon linked to my phone number which was applied to my purchase. However, the cashier Erick insisted in a rude and unprofessional manner that I dig through the app to prove the coupon's existence. While I understand the desire to verify discounts, his hostile approach was unwarranted and provoked me. I did not want to cause a scene so I opted not to search through my phone, but Erick's behavior was unacceptable for an employee in a customer service role. Requiring customers to re-validate discounts already applied to their accounts is an inconvenience especially with the poor navigation experience of the app which is a complete waste of everybodies time in a busy store. But the bigger issue here was the cashier's poor attitude and lack of courtesy. I hope you will look into additional customer service training for your employees. I aim to shop at Vons again soon, but want to be sure issues like these are addressed first. Please let me know if there is anything further you need, and thank you for your time.
-
January 2024 by The nitty gritty
Sushi here is fresh and fire. It's a yes for me please
-
December 2023 by Mike Tomlinson
Nicest Von's in the area. Well stocked and helpful employees.
-
December 2023 by Sindy Alejandra
Good service ☺️
-
December 2023 by All Fun T.
I shop here once a week because the location is convenient. Nearly EVERY time I get overcharged for something I buy. My habit now is that immediately after getting my receipt I review it thoroughly before leaving so I can stop at the customer service counter to get it corrected before I leave. Make sure you check your receipts here or you will not get all the sale prices listed. Also, be ready to bag your own groceries and recieve unfriendly service. The managers of this store at the problem!
-
November 2023 by Melissa R.
Gonna rate things separately to be fair... Deli - This Vons makes awesome deli sandwich trays and fruit trays. We've gotten their sandwiches for several parties, and they never disappoint. And they're always ready on time. Produce - Vons consistently has the best cut fruit trays for the best value, and I've wondered why I go anywhere else when getting fruit for a party. They all look and taste amazing. Bakery - They make delicious cakes, and the cakes with printed designs always look so good. Minus one star because sometimes they miss the mark if you don't give explicit instructions. Bought a ready made cake, and they wrote Happy Birthday in yellow of all colors, without asking what color I wanted. Ordered their "celebration" cake without being specific and got pastel sprinkles instead of primary colors, and it's looked more like a baby shower cake than a birthday cake. Overall, though, good experience with cakes here. Tortilla chips - Their in-house made chips are BOMB. Just be sure to check the dates on the bag and get the freshest ones. They also sell the Juantonio's brand, which is one of the best chip brands next to freshly made chips. Sushi - my daughter loves the deluxe sushi rolls and assortments, and a quick run to Vons often saves us from an expensive trip to a sushi restaurant. After all those highlights, I don't feel like listing the cons, but there is one that can't be overlooked. More than once I've been there with a big order that the cashier is struggling to ring up and bag simultaneously while a bagger is standing on another aisle staring off into space, staring at a pretty girl, or chatting with a friend. They could use a little training on scanning all the lanes to see where they can be helpful.
-
October 2023 by Customer R.
You know how confusing digital coupons and just for you promotions can be? My cashier's Sean was able to explain how promotions work to an elderly gentleman in front of me. He was so patient and made sure that the gentleman understood all he has to do is enter his phone number now. I had a bunch of stuff and Sean was able to catch the fact that one of the sodas hadn't run up and I wasn't getting three for free on my bill. How he caught this in the long list of discounts that I have I'll never know. It's nice to know that you can depend on an employees to know their current sales and what to look for when ringing up their customers. He should be promoted because he knows his stuff!
-
October 2023 by John F.
The employees at Starbucks inside Vons are phenomenal. Alicia is one of my favorites. She is always pleasant and has a great personality.
-
October 2023 by Mary N.
This store is a disaster. It's too crowded with displays and in disarray. Shelves frequently look like they've been pillaged in preparation for a hurricane... employees stocking shelves and produce treat customers like they're an inconvenience, refuse to give way... sullen and unhelpful. Customer service is virtually nonexistent.
-
July 2023 by Elsie Hiatt
Found what I wanted/needed, also needed help. Rec'd the help I needed, checked out & went on my merry way. ?
-
July 2023 by Brett Vaughn
Good market with a friendly staff! They are well stocked and generally always have want you need.
-
July 2023 by Ivo Mikulasek
Always open with whatever I need in fresh conditions.
-
June 2023 by Matthew Morgan
Needs new black top all the way around other than that pretty much awesome
-
May 2023 by Socal Traveler
The selection of food is poor. It's almost all processed foods and by the same companies. You go to the pickle section there's like three companies for pickle choices when there's at least 50 pickle companies in Southern California. Also Vons prices are out of control now. For a large metamucil Vons charges $48 at Costco the same product is two of them for 25. The produce is equivalent to dollar store these days it's very bad produce.