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September 2023 by Lisa H.
Went into WHBM yesterday looking for a few pieces to add to my fall wardrobe. There was an excellent selection of well made high quality items which made trying on clothes even more enjoyable.! Most importantly was the service. I was sorry to find my long time sales advisor, Golchin, was not in the store. However Lisa & Sharon stepped up and did an excellent job as the sales advisors who helped my friend and I. Lisa & Sharon were both well versed in their inventory and were happy to go look for sizes. Both ladies were professional and yet warm & friendly. They proactively made suggestions while not being overly familiar and not being pushy. I felt like they were genuinely happy we were in the store. WHBM The Oaks is my go to clothing store for work, weekend & vacation. The entire shopping was darn near perfect!
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August 2023 by Sarai W.
I love this location! The service provided by Golchin, Lisa and Jen is EXCELLENT. The staff is always so happy to help and they have great style. Always a wonderful experience!
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September 2022 by Sunshine Rays
I did not feel welcome at this store. The whole time looking around the store I felt someone watching me and top it off the manager & the associate we’re giving us a weird eye stare. I felt very uncomfortable being there that we were only there for 3 minutes. This company must train their employees on customer service skills or hiring new employees with the right skills.
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August 2022 by Ellen J.
Hi my name is Ellen Jamison and it is about time I sat down and told you all about White House Black Market at THE OAKS! THIS STORE IS FANTASTIC! I've been shopping at this particular store for about 12 years and I'M IN LOVE WITH THEIR QUALITY, SIZING AND DYE LOTS....Let me explain! Once you go in and find your exact size....YOU WILL NEVER BE NAKED AGAIN! Over the last 12 years, I have bought fabulous slacks, jeans, sweaters, tops, jewelry, scarves, shoes, shorts, coats and cardigans. The quality is so amazing, that I have clothes from 12 years ago that I can still pull out and wear and they look brand new, like I just bought them. The styles are so classic and their dyes lots are amazing!. I can go in any of the many stores they have and buy a pair of navy colored leggings and months later buy a sweater that matches those leggings perfectly! I love that monochromatic look and it never disappoints me. Even their belts and shoes match certain items in the store....BUT ....because I shop at this store 99% of the time...I know all the lovely ladies at this store and let me tell you....they are PROFESSIONALS! If you need help putting an outfit together or just cruising the new styles..YOU ARE IN GOOD HANDS! Finally....I am an actress and model and many of my WHBM outfits have made it into my commercials and magazine ads!
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January 2022 by Bonnie G.
They didn't have anything i needed at this moment , but the ladies were certainly helpful. Will check back next season as I do like the style of clothing they carry
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December 2021 by Melissa Reyes
I did not feel welcome at this store. The whole time looking around the store I felt someone watching me and top it off the manager & the associate we’re giving us a weird eye stare. I felt very uncomfortable being there that we were only there for 3 minutes. This company must train their employees on customer service skills or hiring new employees with the right skills.
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September 2020 by V S.
To Jennifer - BEST customer service ever. None of the stores close to me had any of the items I wanted. Not only did Jennifer send me everything I wanted, but before doing so, she sent me pics of the items and other items to make sure it's what I wanted. Thank you so much for working so hard to make a customer so happy. Can't wait to get my stuff.
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February 2020 by Julie S.
I will never shop here again. I used to love WHBM. They have a strict time limit on returns and even if you're a Gold member, won't give store credit outside "60 days". Today after being told they won't take items back and no store credit (items bought right before Christmas, returning 1st week of Feb) despite being a Gold member, the lady decided to reiterate on my way out "returns within 60 days and with receipt".... why the need to repeat it again, I really don't know. I'm reminded once again not to shop anywhere but Nordstrom.
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January 2019 by Martha Corthell
Nice fine clothing they always offer you discounts just ask.
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January 2019 by Tina W.
White House Black Market has long been a favorite store of mine. My husband loves this store too. He never complains when I want to come here. The store is well laid out out with plenty of comfortable places for him to sit. Ladies, when your man will go shopping with you and not complain about the store and let you take your time because he's comfortable, THAT'S HUGE!! WHBM understands that when the men are content, their women can shop happily and end up spending more. The clothes are well made and look great on many body types. They do their best to carry sizes that fit a wide range of women. I have never been disappointed. Today I had the best shopping experience with help from Jenn. She was super helpful and I can't believe how much I left with! Right now they have their best sale of the year. It's take an extra 50% off the sale items. I positively killed it! I got 8 items that were originally $765 for $265!!!! OMG. I saved $500. I can't wait to wear my new clothes. Thank you Jenn and thank you White House Black Market for continuing to be my (and my husband's) favorite store!
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November 2018 by Loretta F.
A wonderful experience at White House Black Market, Thousand Oaks today. On entering the store I was greeted by Bonnie who introduced herself and gave a mini tour of the store and assisted me in finding the perfect jacket. The customer service I received from Bonnie was fantastic! Bonnie is a credit to this company and although I don't live in Thousand Oaks, I'll definitely return to this location to shop with her again. Thank you!
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October 2018 by Melissa R.
I went to WHBM yesterday to purchase a top that I've been wanting. Thankfully this store had my size. The reason for the low rating isn't because of the store but because of the lack of customer service. I was never greeted nor was I asked if I needed any help. I had to go up to the counter and approach someone myself to get help. I felt like I was more of a bother than a paying customer. I felt like Julia Roberts in Pretty Woman when they didn't want her in the store. I have been to other WHBM stores and would recommend to others to go to a different location or order online.
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October 2018 by Leticia G. P.
Horrible customer service and from the MANAGER. She is rude, aggressive and volatile. The rest of the staff are great but she needs to be replaced. She gives WHBM AB ad name. The others stores in the surrounding area have great mangers and staff.
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September 2018 by Cheryl Keller
Always helpful & Always pleasant! Love the clothing selections.
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August 2018 by Zoey O.
Sure. They have nice clothes. It is basically what you would expect from thale brand. The reason for the low stars is that they have horrible customer service. I was not greeted when I entered the store even though there were at least 3 people working. When I was looking in the store no one assisted me or my group. The Camarillo outlets is down the freeway. They have better customer service. It would be worth the drive to go there.
