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December 2023 by Cruz Castillo
Fernie and staff are very friendly and profesional. Helped us with all of my familys needs for my fathers services. Highly recommend them. Thanks Fernando and Staff
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December 2023 by Chiquitta V
Cremation for my uncle was done efficiently and with patient guidance of services. I am out of county and Shay retrieved body within same day. It gave us peace of mind.
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July 2023 by Carlos C.
First of all Ferny is the best in the valley u want outstanding service he's the man to help you out I've had a couple of love ones pass and he's always gave me full attention to my needs and goes beyond my expectations and service he's family know if u want ur love one taken care of he's the man the prices are extremely reasonable doesn't take advantage of ur difficult time in need thanks again Ferny.
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July 2023 by Jaynee Erickson
My son passed away on 5/25/23. She worked directly with the hospital and was highly recommended by the hospital. Today is 1 mo. and all is complete. Thank you so much for your help and support.
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March 2023 by Serina Guzman
My father passed recently in Mexicali and Fernando made the process of bringing my fathers body back to the U.S. prompt and smooth. Fernando helped facilitate services for my dad in both Mexicali and the U.S. I’ve never had to make arrangements for a death in our family before, but Fernando was very empathetic, attentive, and thorough through out the whole process. Huge thank you to New Journey and Fernando’s team for making my dads last wish possible, which was to be buried in the U.S. with his brother. The services turned out beautiful. Thank you
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March 2023 by Charly's Mom (Ali)
My family hired New Journey to handle my mothers celebration of life and we’re so thankful that we did. They were so professional and compassionate. They were reasonably priced and didn’t try to get you at every corner. They made things so easy for us and the services were amazing. They helped guide us on what to do every step of the way.I can’t express my gratitude enough.
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November 2022 by Jesus V.
I have been in constant contact with my mother after the passing of my grandmother and have been informed countless times of the unprofessional service provided by the staff at this establishment. From a shady additional charge of $500 which was not disclosed or spoken off until the bill was given. To the lack of response in the effort to acquire the death certificate this place has been a constant headache for my mother, which I can't imagine how much additional stress and discomfort it must be causing her. The staff here needs to provide service as if they actually care about those who have lost loved ones but it appears to be a group of people who simply like to take money and abuse their power in the grieving process of others. Extremely unfortunate to have this happen and would recommend to find another reliable location for any of your needs. May God bless these individuals with a touch of grace and sincerity to their hearts as it appears they are ice cold in nature.
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July 2022 by Alicia H.
My mother passed away unexpectedly and the family was left to make arrangements. We went to the usual places first but had very unpleasant experiences and sought out other options. A good friend recommend Fernando and new journey and I'm so glad they did. Fernando was amazing and laid everything out for us. We told him what we were looking for and he gave us our options. He wasn't trying to upsell every little thing or charge outrageously. The services went flawlessly and they helped make it a wonderful remembrance for our mother. I can't thank him and his team enough. You truly made an awful experience so much easier. Thank you!
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June 2022 by R 123,456,217 K.
Really made what is a terrible experience about as smooth and easy as possible. I've got nothing but praise for them as we had a sudden death and they took care of us in a quick, caring and affordable manner. There was no upselling and nonsense, they laid it out for us, let us make the call and then did all the leg work from beginning to end. I could not be more satisfied w/ how they took care of my family. If you're at this point, my heart goes out to you but I hope you take my recommendation as one that has been where you are or where you may be soon and I want you to know my family couldn't have been any more impressed w/ NJC. Great, honest and compassionate people.
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March 2022 by Denise Crocker
I would highly recommend New Journey. They made a very difficult time much easier. They have great customer service and really care about you and the grief you are experiencing. They go out of the way to help make things as easy as possible. If you want a good honest company to help you your hour of grief use New Journey Cremation
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March 2022 by Jeanette M Jaime
My father passed away near 3 months ago and had it not been for new journeys cremation I would never have known what to do my father meant the world to me and they help me to take the necessary steps that I needed to in order to lay my father to rest he was cremated and that was his choice as well as myself and my sister's new journeys Fernando manager from his staff or on top of it made us feel at home made us feel like family I want to thank them from the bottom of my heart my father would have been very proud that my sisters and I chose new journeys God-bless
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March 2022 by Destiny Tafoya
Jade and everyone else were extraordinary. My brother and I had no idea what we needed to do when my father passed unexpectedly. They were patient, kind, compassionate and honestly We could not have asked for a better experience under such difficult circumstances.
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March 2022 by Anthony Pena
Very helpful and caring during our time of need, thank you to the staff. I would definitely recommend them to anyone in need of there services.
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March 2022 by Joni Gauthier
When I found out my sister passed away unexpectedly, I was at a loss being as I was 3,000 miles away. No one was answering their phones, except for Martin at New Journey. Martin and his team made the process of granting my sister's last wishes with compassion, honesty and integrity. Martin really went above and beyond for me. New Journey will take care of all your needs.
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March 2022 by Clarissa G
My sister passed away December 25, 2020 ? New Journey Cremation had great deals & worked very well with me. They were super helpful and understood the pain we were going threw. Everything turned out better than expected. My sister was laid to rest the way she deserved it ? Thank you everyone at New Journey Cremation especially Martin. Check them out for your loved ones you won't be disappointed.
