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August 2023 by Nashonna White
I had an unfortunate incident today while driving my SUV back home to Arizona with my four kids. However, I am extremely grateful for the exceptional service provided by Sergio and his office staff. Being alone in California without any family, their kindness and support meant the world to me. Despite arriving just a few hours before closing time and my truck completely shutting off as I pulled in, Sergio and his team welcomed us with open arms.Not only did they make us feel comfortable by offering cold water and popcorn snacks for the kids, but Sergio wasted no time in diagnosing the problem. He promptly ordered the necessary parts and worked diligently to fix the issue. Within a few hours, we were back on the road without any further troubles. Tonight, we successfully made it back to Arizona thanks to Sergio's expertise.I wanted to express my gratitude and share this review to inform others about Sergio Automotive. They not only excel in auto mechanics but also truly care about their customers. Sergio's honesty and compassion set his establishment apart. If you're seeking a trustworthy, compassionate, and high-quality auto repair service, I highly recommend Sergio Automotive.
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June 2023 by Marc M.
Overall pleased with service, however it took 5 days to replace two belts, belt tensioner. I gave Sergio some new front R and L turn signal housings to replace and they could not get the left turn bulb to operate.I went to Autozone, bought a new bulb socket, and when I went to install it noticed the old socket was not seated properly in the housing. Their technician left it loose. I installed the socket I bought and it works fine.They did a chassis lube and oil change as well.
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June 2023 by Richard S.
Great People, Great Service, Affordable Pricing.. i would highly recommend this place to anyone that has a Fleet of Vehicles or a Vehicle that needs service..!!
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April 2023 by Marilyn M.
I have a 2006 Nissan Sentra and I knew it needed work that was not going to be inexpensive but I could not afford to buy even a used car and have monthly payments. I had it checked by a different mechanic but they have changed hands and decided to take it to Sergio's which not only has an excellent reputation and is very close to where I live.I am VERY glad I had them do the work and they found things that the other mechanic had missed. They gave me a ride home and kept in touch with me to let me know what they found and of course the cost. I am VERY pleased with all the work they did and believe me it was a lot. Since I live in the Palm Springs, CA area the desert heat is very hard on cars. The price I paid for everything was very reasonable.I would highly recommend Sergio's for any work your car may need.The employees are very nice!I am a senior which is also why I decided to fix my car! NO car payments for me! Who knows I might expire before I paid all the car payments! A little humor helps!
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March 2023 by V Magles
A little bothered by the way I was treated after I spent 750.00 for a part that was less than 50.00 and thinking the same thing is still not fixed. The hourly labor rate and a diagnostic charge are crazy. It's hard to find honest mechanics. My neighbor recommended them and her car was estimated over 800.00 for a water pump and her and I looked at it and all it needed was anti-freeze for 20 bucks. Crazy. and makes me wonder!!
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March 2023 by Mark Daly
Made an appointment for an Oil change and check all fluids. All work completed for under $50 and in and out in less than an hour. Fast and friendly, awesome service.
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January 2023 by Janet R.
I took my truck in for a sensor and was in and out same day. Could have made up a hundred other things wrong with it to charge me for but are very upfront and honest! Answered all my questions and let me know the cost beforehand! Would recommend to everyone including family and friends! Thank you Sergio's!
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November 2022 by Jonny Phillips
Honest people. They are absolutely service minded folks. Whatever they could do to help me, they did it. Prices were reasonable and fair. I had an emergency repair where my truck broke down and Sergio found time to inspect that day while the shop right down the street couldn't accommodate me. I've already brought it back again for regular maintenance because i had such a great experience
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November 2022 by Jonny P.
My truck's fuel pump went bad and broke down as I was driving. I was thankfully able to coast down to Sergio's shop (albeit on the street. Couldn't even make it into the lot haha) and he fit in time to check it out. Good people here. They did anything they could to accommodate and fix my truck quickly and affordably. I've already brought it back a second time for regular maintenance. Highly recommend
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August 2022 by Christopher Rosson
I went in to get my car looked at and they did as little as possible to get as much out of my wallet as they could. I do not suggest this place. Run if you can because I can't now. I just wanted my car looked at, I took it in running. Not even a day later my car stops running altogether, won't even jump start. I call them and Maria refuses to accept any kind of blame, wants to charge me all over again and tells me if I don't like it I can take my car elsewhere. Oh and they left my car unlocked on the side of the road. I know this because I showed up early to pick it up, saw it in a shoddy side road and checked the door. Later some guy comes by talking about how he was "so worried " I was some thief. My property was damaged by these people, left unattended and unsafe and I as a customer was outright shoved around and disrespected. Lost a lot of money, time and I only hope you read this so you can avoid Sergios
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July 2022 by Edward Thomas
Hands down best repair experience iv ever had. From the first phone call every member of the team was top notch. Sergio checked both of my break sides to make sure they were safe instead of just doing the bare minimum. I had my truck repaired and ready to get back on the road in no time. I had to leave my truck overnight and they allowed me to store my equipment safely on their site and even gave me a ride to a nearby hotel for the night while I waited for parts the next day. Definitely recommend this place, good price and great folks.
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April 2022 by Angelica F.
Sergio is an absolute sweetheart as well as his team. Had me in and out in no time with fantastic service. Support small business
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March 2022 by Dwight Hoertsch
Sergios Automotive is OUTSTANDING! Our truck broke down while in the Palm Springs area. We were held up at I-10 Chrysler, Dodge, RAM for 12 days with false promises. Had the truck towed to Sergios Automotive and they had it on the road in no time at all. Thank you Josh for taking care of us.
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January 2022 by Travis Bell
Been having issues with the alignment on my dually for a while now. They were able to complete the alignment and it now drives perfectly straight. Price was more than reasonable and work was completed within the time frame quoted. Will return next time I need an alignment done on my dually.
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January 2022 by Sal Perez
They are our Fleet provider and do an excellent job!
