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November 2023 by William Shankle
Excellent service team -staff and pharmacists!! Highly recommend
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November 2023 by Alice C.
If I could post a minus star, that would be the ticket. Due to the convenient location of this particular CVS, I stop in from time to time. And, almost every time I have popped in, I have to deal with a particular cashier. This young man truly goes out of his way to create discomfort for the customer. At first, I thought it was just me. And, then I watched him exact the same behavior on several other customers. He is aggressive. Period. He is overwhelming with his words and behaviors. It's a level of chaos that I have never experienced with any other type of cashier in my life. He doesn't so much greet you as you walk through the door but singles you out and just about shouts, "Hello! What are YOU here for?!" He then asks unrelated questions. It's very confusing and in your face. Upon checking out ~ he will badger you again with unrelated questions while he is answering himself and not making eye contact ~while he is trying on different accents. He has a chaotic way of communicating that is totally unrelated to anything that is going on. I actually spoke to his floor manager months ago about this after I watched him completely confuse an elderly woman who was just trying to pay for her items. The floor manager claimed that they do not discriminate at CVS. And, I was informed that this particular employee has Asperger's and ADHD. She was not interested in hearing about my experience or observations. She seemed totally offended that I was trying to speak with her about this. I was totally confused after this conversation. I have worked in customer service my entire life. I would never think to attempt to create discomfort for my customers. I like people. I enjoy humans. I like bringing joy to others with a smile. That is what I know to be true customer service. And, I know, if one is experiencing mental health issues, one does not exact that pain on a customer. And, this man is like a kid in a candy shop. I have watched him, most recently, in the past two weeks exact whatever anger or hurt is going on with him onto all of his customers as I was there waiting in line to be checked out and with increasing anxiety. And, now I am done. Maybe it's a sign of the times. Maybe it's incredibly difficult to work at CVS. Maybe CVS employees are not paid enough to care. Whatever the case, after this evening, I am not in need of whatever CVS is selling. I will wait and drive to the next town over for a tube of toothpaste another day. Good Gawd. WTF happened to Tiburon?!
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June 2023 by M E.
no complaints. i find all my medicine cabinets needs inside cvs. easy to find parking earlier in the mornings.
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June 2023 by The P.
nice staff. it is always slow inside this particular cvs. not anyone ever there when i arrive but by the time i leave the store is jammed packed with lots of people.
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December 2022 by Hedy H.
This pharmacy is very incompetent and rude. Have over charged me many times and then blame me in spite of the fact that I am fully insured and have the best insurance money can buy. The clerk today said he would continue to overcharge me because he didn't like me. Made me wait another 30 minutes to get price corrected. Pharmacist in charge was very passive and ineffective. Very unprofessional.
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November 2022 by Jennifer O.
The pharmacists have the worst service and attitude ever. Changed locations for my prescriptions.
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October 2022 by Melissa N.
This has been my go-to pharmacy since the Sausalito location closed. They have filled my same 2 prescriptions for years & idk what the disconnect suddenly is but I was harassed and hung up on several times to get something refilled. I don't know what the attitude is here or what's causing the discrimination here, but that is ADA discrimination & now I have to speak to a lawyer about it. Maybe it's bc they've given me months of sugar pills (which I have saved to have tested) & I tried to complain about it & they never answered me. I'm pretty sure one of the pharmacists is someone named Brittany I knew from high school. So you know, Tiburon CVS (or anyone reading really) I was in fact born with Spina Bifida & have several disabilities but because of mentioned medications you've filled for years, I can live a mostly normal life. Your sudden discrimination & messing with my medications has severely debilitated my ability to function & live my life. Just because someone doesn't look disabled, doesn't mean they aren't. And what else you don't know; my health insurance is supposed to be covered for life bc of botched Navy surgeries which my parents sued Balboa Navy Hospital. My high school & family have been screwing around with my insurance info & someone named Brandy Cooper gave me a number you are blaming me for.
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August 2022 by Luke D.
Called pharmacy, asked about a well known medicine. Had no idea. Finally got to speak to the pharmacist "John" if that is even his real name. Incorrect information about the medicine. Refused to identify himself. Refused to give me the store number. Refused to let me talk to the store manager - Represented himself as the store manager. When was a pharmacist ever a store manager? Not likely. Not doing business with CVS again.
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August 2022 by Sanctity Johnson
Whenever I get a notification that my prescription is ready, the staff can never seem to figure out what is going on. They can't find anything. This is literally the worst pharmacy I've ever dealt with. AVOID . The pharmacy never picks up the phone, ever. They are impossible to reach. When they do, it's just to hang up on you. When you go in person, they have no idea where your medicine is. I have to give them my insurance card multiple times, they don't seem to keep records despite my sending it in online. Incredibly disorganized pharmacy. Great pharmacists. The rest of the staff unhelpful at best Pay attention to expiration dates. Items are often too old and still on the shelves
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October 2021 by Breen R.
CVS has real big issues with their employees inability to answer phones in a timely manner. I understand the pharmacy gets busy but the wait time is absolutely unacceptable. You'll wait anywhere from 20-60 mins for them to answer. They place you on hold automatically and then answer the phone to ask you to continue holding. I spent almost an hour and finally hung up because I have things to do. CVS needs to work on a better way to get these employees answering the phones in a timely manner. I've worked answering phones and I understand that they can get hectic but 50 minutes? Completely inefficient. It's unfortunate that to speak to someone you have to physically go to the store, a waste of time when you should just be able to call and get your question answered.
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August 2021 by Jacko F.
THE worse CVS anywhere. They have no clue what they are doing. They text you that your prescription is ready, you go down there and they say it's not ready. This happens all the time. Sometimes they send you the text 3 days after you picked it up. Sometimes they have had the prescription for 3 -4 days and still not ready.
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August 2021 by Taylor H.
Male pharmacist rudely hung up on me and when I called back continually routed me to the COVID line despite my issue not being Covid-related. Extremely unprofessional.
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May 2021 by Shellbee D.
I'm not going to lie, I use to absolutely hate this pharmacy when I moved to Tiburon about two years ago. However, over the past year they have really become great. The previous people I dealt with that had attitudes no longer seem to be there and I've had nothing but great experiences this past year. The pharmacist, John, is really really amazing. He has always helped me manage my prescriptions (and my dogs) get them filled on time/ early, and helped me out tremendously when I was switching insurances. He is really knowledgeable and generally caring. I'm happy to have a pharmacy and pharmacist I can trust as they seem to be few and far between.
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January 2021 by Craig G.
Roll up Saturday mid afternoon for a scheduled test. Results received Monday morning. Very efficient! Negative BTW!
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November 2020 by Maxx M.
Rudest pharmacy ever. The red headed male that works there is a complete A hole to everyone he speaks to. I have witnessed it first hand a number of times. I understand being busy but you should NEVER yell at customers who are just trying to get their needed medications. SHAME ON YOU! you are the worst.