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December 2023 by Eamonn McCrystal
Dreadful branch. Staff terribly rude and it smelled really bad today of cigarettes and urine. ?Won’t be back. Drive on to Burbank!!
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August 2023 by Stefan Marev
Bad management and service.12 days ago their ATM machine took my money.Still witting from the bank so I can get my money bank.
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August 2023 by Robert Bowman
I had great service from a friendly and knowledgeable staff member. I am very happy with my experience.
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July 2023 by John Daro
They bought Union Bank and now it's all just a bit meh.
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March 2023 by Marlene C.
Thank you Ms. Amy Sepetyan for accommodating us to open an account. Such pleasant staff with US Bank in Toluca Lake!
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February 2023 by Janalee Ward Hale
I’d give it a 0 if I could. Horrible customer service and they lied to me about what they were doing to my account.
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January 2023 by Carol E.
I've had my business account here since they took over Downey Savings in 2008. Historically, really awful customer service but as I do most things online not usually that much of a problem. Today after being made to wait behind personal banking customers (because my time is worth nothing to them, I guess) the teller fumbled around with a wire transfer so it went past the deadline and then called to let me know that I need to come back into the bank to verify one of the numbers. I was able to do this in less than a minute online (and what I gave them was correct) yet I have to take time again tomorrow to go to the branch to handle it.If you don't offer business banking, don't advertise it. If your teller does not know how to do a wire transfer, don't have him do it unsupervised. Obviously customer loyalty means nothing. Changing banks this week.
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July 2022 by Kathy Leuthauser
I ran to the US bank before it closed on the 20th of June, I had 15 minutes to put two checks in and the app. online said "open ...closing soon" .....The door was already locked and bank dark. It was not yet 5pm for 15 min. A sign on the door said closed June 19th, but this was the 20th so mow I have to come back again tomorrow. Also I have had one of the older tellers treat me very rudely and hate when I have to have him wait on me. He can be very rude and condecending. If management doesn't address these issues with their staff and shift these bad banking proceedures ....that bank won't have much business. But does management really care? Actions speak louder than words!!!!
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June 2022 by Stephenie Tesoro
If you actually need to run your business, don’t bother with this bank. Beyond rude and condescending. Also, their online banking website is complete trash. Called customer service with a simple question and was told they’d get back to me IN THREE DAYS. Still waiting for that response from them……
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April 2022 by G Q
Amazing customer service!!! Very diligent given their aren't many tellers that day, while I was waiting I was being acknowledged the whole time which I appreciated, especially since I was helped soon after arriving.
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April 2022 by Steven S.
After being with U.S Bank for 15+ years I'm about done with them! Used to be able to visit this branch on Sat but now I see they decided to close on weekends. Have they looked or checked around and noticed how many of their competitors in the same area are open on Saturdays? Apparently not!! I suspect this is just the beginning and this branch will end up like the branch at Riverside and Woodman, just a memory. You can compensate your CEO over $19m in 2021 yet you keep closing branches - something is wrong here
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March 2022 by Michael Baylis
3 people waiting while 1 teller had a customer, 1 employee with his back to the door and never turned around, 1 employee on the phone. Waited 15+ minutes and no one even looked at the line.
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November 2021 by Mary L.
Love the service at this branch and have been going here for years now. I attempted to create an online account during the pandemic but the site kept timing out before I could complete the account (others experienced the same problem) The current staff is terrific -- Erik Abramian made time for me to come in and set me up with online banking, and gave me a great tutorial. High praise for Erik A. and Shant Topalian too - super knowledgeable. Thank you for such great service.
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September 2021 by nishara gardige
Worst bank experience I ever hadTakes long timeJohn Hayek was so rude and so slow
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June 2021 by Petros Z.
After being a loyal client for years while experiencing back to back fraud on my accounts, being harassed and sexually discriminated against by this branch and other locations, the branch manager here, decided to close my accounts. I had visited this branch last month to cash a regular check of mine and while I always wait more than 20 minutes to be helped, on this occurrence they had made me wait over 35 minutes in line on my lunch break. Obviously being frustrated from this ridiculous wait, I voiced my concerns. This lead to the teller provoking me further instead of using basic customer service skills (which he completely lacks) to calm me down. The manager of course was not present at the branch, which is a very usual occurrence every time I've visited, and never even bothered reaching out to me to apologize for the extremely inconvenient wait and ridiculous behaviour of the incapable teller. I cashed my check and left. A few days later I received a special UPS delivery addressed to me with a letter stating that the Manager of the branch had decided to close my accounts with no reason necessary. No call, no reason, nothing. When I called and talked to her she repeatedly stated that she did not have to provide any reasoning as to why my accounts are closing per my account agreement. I have high balances rolling into our joint account every month, and this pathetic, useless excuse of a manager has the audacity to just close it with no explanation? Ever since I walked into this branch with my same sex significant other, they have been treating us with disrespect, and this has not only occurred at this location. Having worked for Wells Fargo myself for 7 years as a service manager, and actually knowing what customer service looks like, this branch completely lacks any sign of it. You're lucky to receive a basic smile while being greeted. The branch manager is NEVER AT WORK. Her employees all need an attitude adjustment. Me and my husband are a proud successful gay couple and I will not allow a group of narrow minded Armenians to make us feel inferior or from being authentic to who we are. Being an Armenian man myself I've dealt with worse than the buffoons employed here. Although we have had accounts elsewhere and chose to stay at US Bank through all of these issues the last couple years, we have happily redirected the funds usually deposited into our US Bank accounts to a much better institution. We have received upgraded accounts from the basic accounts at US bank and the kindest customer service from the moment we walked in. In other words your loss US bank, and a BIG good riddance.
