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January 2024 by Anthony P.
AAA the service is horrible; and they do not give you the service you pay for. My car was damaged in a hit and run accident. I filed a claim however they are not paying for all the damages. I went to the office to try and speak to someone and of course the manager could not speak to me. I pay for service every month and they have no problem taking my money, yet they deny the claim, as much money as I have paid them to cover multiple cars and I can't get any service. I will be seeking a resolution via all means. My recommendation is, do business with another company AAA is less than what I would consider a reputable company that does what they promise!
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January 2024 by Lashon M.
I have been dealing with AAA for years for my home insurance. In November, an incident occurred that left my family and I grappling not only with the damages to our property but also with a lack of support from our Claims Agent over the past two months. The gravity of our situation is exacerbated by the presence of young children and family members with mental health issues in our household. Regrettably, for months, we have been unable to use essential household appliances. Adding to our woes, our contractor is threatening to file a lien against our property due to unpaid fees for services rendered. In an effort to address this, we consulted our mortgage representative, who advised us to pay the $1,000 deductible to our contractor, a payment we promptly made. Despite two inspections to assess damages, our attempts to engage with our Claims representative have been fruitless. We have encountered false assurances, pending paperwork excuses, and significant delays. Moreover, the information provided by AAA Management regarding a partial payout was not only delayed but also insufficient to cover the restoration of all the damaged items. Despite multiple attempts to communicate, we have faced significant delays in completing necessary repairs and obtaining reimbursement for our losses. The situation has escalated to the point where legal action and the imposition of a lien on our property are being considered by our contractor due to AAA's delays and misinformation. I made countless attempts to reach Claim Adjuster Michael Moon, but he doesn't return phone calls or emails. He makes me feel unimportant. I have been without a home since November because they initially denied my claim without thorough research. I appealed, and Manager Sal conducted further research and determined that there was no neglect on my end. Sal approved my claim, but Claim Adjuster Michael Moon is dragging his feet as if I'm insignificant. I will be finding another insurance company after this ordeal
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January 2024 by Ryan Taylor
Went to get a duplicate registration and Ed was a huge help and went above and beyond to fix my mistakes.
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January 2024 by J M.
Yes, I followed the Auto Club's instructions and went to the DMV which charged me AGAIN to register the same car I'd paid to register the month before, plus a hefty penalty. Then it cashed the other check. So I'd paid twice to register the same car, plus a penalty because someone at the DMV lost the first check for over a month (AFTER the timely date of receipt the DMV stamped on the back of the check). Stopped at the Auto Club while on the way to somewhere nearby and they said they couldn't help me AGAIN! The lady behind the counter brightly told me that if I had stopped there instead of the DMV this wouldn't have happened. I pointed out to her that I had.
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January 2024 by Grand M.
Horrible customer service they are rude hang up in your face. Didn't update me at all with the tow truck driver. Then the driver was rude too and I have the membership I'm going to cancel it!
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December 2023 by Mr.100 A.
Worst AAA I have ever been to. I came here to do a title transfer and the lady that "helped" me wasn't a help at all. She was giving me false information, didn't seem to know what she was talking about and had an attitude. She couldn't answer basic questions I had about my situation and brushed me off. I was looking for some documents that I had in my possession and was told I needed to hurry since there's a lot of people. I paid for the AAA membership to utilize the DMV that's supposed to have better customer service than a regular DMV. Instead I get rushed, nothing done, an attitude, false information and time wasted. I really hope management fixes this disgruntled employee. I would not recommend this location due to employee incompetence.
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November 2023 by Chong Yun
I had been an AAA club member for a long time. Recently, I went to the auto club in Torrance office and got free tour books & maps.Being a member, you could get free towing services. Then, if you leave a key in the car & lock the door, they will open the car for you.One time, I had a problem with starting my car, and I needed to get a new battery. They had the battery services.I purchased a new battery from them. Then, they brought the new battery and installed it for free.It was convenient that I bought it fromthe Auto club. It was $156 with freeinstalation & 5 years of warranty.Then, if you have problem with the battery, they could bring you a new battery with no charge.Also, you could get many discounts on hotels, rental cars, movie theaters,Disneyland, Knotts Berry Farms, Magic Mountain, Sandiego Zoo, retal stores, and many other places.I would like to recommend everyoneto Auto Club membership. They offermany free services such as free towingservices and battery services. Then, you can get free tour books & free maps. Also, you can get discounts from many places.
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November 2023 by Steve Perkins
Our kids have used this driving school and we couldn't be more pleased. The are very professional, thorough, and gave our children the knowledge and confidence to be behind the wheel.
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November 2023 by L. Austin
Quick and easy DMV registration renewal, but two times I've used roadside were horrible. 1.) (Needed Tow) The app chat version malfunctioned repeatedly (12 times) and the call line kept growing as I was on hold leading to me just giving up and calling assistance somewhere else out of pocket. "May get compensated"2.) (Lockout) The chat option worked, but was grossly inaccurate on ETA, updated me of a new ETA only 20 minutes AFTER the original and when I called to get an update, got a third inaccurate ETA. I'm still waiting.
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November 2023 by Honest Review
Quick and easy DMV registration renewal, but two times I've used roadside were horrible. 1.) (Needed Tow) The app chat version malfunctioned repeatedly (12 times) and the call line kept growing as I was on hold leading to me just giving up and calling assistance somewhere else out of pocket. "May get compensated"2.) (Lockout) The chat option worked, but was grossly inaccurate on ETA, updated me of a new ETA only 20 minutes AFTER the original and when I called to get an update, got a third inaccurate ETA. I'm still waiting.
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November 2023 by Lisa C.
I came to this location to get some ideas on a possible trip I am taking next year. Monique Martinez from the travel department was pleasant to work with and sent me some good itineraries to review. I appreciated that she followed through on sending me additional ideas and has not been pushy. This spacious location covers many services (DMV, passport, insurance) so was pretty busy on the Saturday I came. It looked fully staffed which made the lines moved faster.
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November 2023 by Jeff S.
The travel agency is a Joke !!!!! Booked a all inclusive vacation in cabo at secrets resort and got completely screwed !!!!! It was our 25thwedding anniversary and AAA recommended this place ,said it was really nice . The pool and bar closed at 7:00 pm everyday !!!! The beach was closed everyday at dusk !!!! They wouldn't let us eat in 90 degree weather without a long sleeve shirt inside or and outside the restaurants !!!!! The only thing we ate was hotdogs by the pool when it was ooen and room service !!!!!!! Too add insult to injury AAA takes no accountability or responsibility in recommending and booking this nightmare if a vacation !!
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November 2023 by T M.
Friendly, timely, professional, and efficient service you can count on. When I need specific help they get the job done every time. Thank you!!!!
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October 2023 by Katya G.
Had my passport picture taken for $11. I probably waited around 15 min to have someone come and take my pic. Overall, quite fast and easy. Just the wait was too long since there was no waiting besides me.
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October 2023 by Patricia O.
I NEVER had a positive experience with phone calls with them. Probably because of their anonymosity behind the phone that they are always rude and impatient to customers. They even hung up on me twice. Customers gives you a call because they NEED HELP. It is YOUR JOB to help them and be patient with them because they are just as lost. It would be very nice if this company would require their workers to introduce their names over the phone. VERY RUDE PEOPLE with no names.
