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March 2024 by Arcade Chris
Rude staff some walked in front of me and cut me off didn’t say excuse me. No one asked if I needed help. Everyone was on their phone. Terrible customer service for sure ?
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March 2024 by Laurel Nicole
I'd love to give this store a good review as there is cute clothing but my entire time in the Aerie side of the store not 1 of three 3 employees even made eye contact with me. I tried to ask 1 a question and she walked away.
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December 2023 by Marisol Ascencio
Quite possibly the worst AE/Aerie store I've been to (and I've been to most of the ones in my general area). The managers will hassle you for every return, even if you have receipts and tags on the clothing. Unfortunately, this is my closest AE/aerie store.On my most recent visit I was returning a pair of jeans that has shrunk after one wash and no longer fit. The manager claimed it was company policy that they couldn't accept returns on washed items, even if they had just been purchased. I've returned washed items before and they accept the return because it was a poor quality item. This is not company policy.I spoke to aerie customer service online and they said returns were at the managers discretion: basically, managers determine whether and item can be returned or not. They offered to accept my return by mail which is absurd when I was standing there in the store.There is no "company policy". I walked around looking for something to exchange but couldn't find anything. I went back to the register and someone different helped me and basically gave me a full refund back to my original form of payment. Time wasted just because the manager decided to be difficult.I am now driving twice as far to an AE store to do my returns and I'm returning as many items as possible and reconsidering whether I want to continue shopping here. Many of the items are poor quality and this particular location is small given the size and popularity of the mall. I really hope someone speaks to these managers soon because they're going to end up losing loyal customers.
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March 2023 by Cheryl B
Staff is always friendly and eager to assist you. They have a nice variety of denim and other apparel.
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March 2023 by Jessie E.
Mr jones is the best always receives you with a smile goes above and beyond all the time
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March 2023 by Amy L.
Mira gave the best customer service! I came in regarding a question I had and unfortunately it was online only but she was so kind and did my order right away. I work in retail so I understand the inconvenience and she didn't complain about helping me at all! She was such a great help, you need more employees like her. Thank you Mira! I appreciate it. 10/10 customer service.
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December 2022 by Mrs. Cher Takemoto
Found some great items and after checking out I saw this location had these lockers for online purchases!! I didn't utilize this feature but was surprised to see this because the AE or Aerie stores in Hawai'i don't have anything like it! Super neat!!
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June 2022 by Jessie Esquivel
JACOB JONES IS THE MAN BEEN COMING BACK BECAUSE OF HIS WONDERFUL SERVICE NEVER FAILS I RECOMMEND EVERYONE TO ASK FOR HIM HES THE ONE THAT WILL ALWAYS TAKE CARE OF YOU WITH A SMOLE ON HIS FACE THANK YOU JACOB !!! ?
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April 2022 by Katelyn Bizousky
Today I received help from Jaida and it was the best customer service experience I’ve ever had in retail! She was so helpful & made it so much easier trying to style things together when trying to shop while pregnant. This store didn’t have any maternity clothes, but she gave me so many other recommendations and made my shopping experience 10x better. She’s amazing at her job❤️Thank you Jaida!
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April 2022 by nurse dianne
The clothes are cute. Sales are great.Staff was helpful.
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April 2022 by William M.
Honestly best customer service I've ever gotten, shout out too Alexis and Diana, they are so welcoming and helped me find and order everything I was looking for , definitely both deserve to be general manger and awarded for their hard work and dedication to make the customers feel like a home environment
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February 2022 by cecilia
Brianna was very helpful! Once i entered the store she asked if i was looking for anything in particular and she helped me find the exact thing I needed. She also pointed out other versions of the leggings I needed and was very informative!
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January 2022 by E Pan
I received excellent customer service from Brenda and Gabby M! I called the store to see if they had an item in stock and Brenda was nice and helpful and took time to try locate my items. When I went in store to make purchases, Gabby helped me and was so sweet and offered to try on an item to find the right size for my daughter. She also checked online for a size for another item I was interested in and found it. They were both so nice, helpful and professional.Both Brenda and Gabby went way above and beyond! It’s very rare to receive good customer service nowadays so I commend them, the store management and Aerie/Aero. I will do my shopping from these stores from now on both online and in store! I highly recommend this store!
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December 2021 by Dande Moore
Alexis, the store manager, went above and beyond to rectify a problem with my gift card balance. She made the phone call to have the problem taken care of, waiting on hold and asking to talk to supervisors, and showed so much courtesy and determination to put customer service first, something has been slipping since COVID in my opinion. She was awesome, thank you Alexis !
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August 2021 by Rodilyn W.
Love American Eagle! However.. the front door person with the 20 questions is doing way too much. Total turn off.
