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January 2024 by Tom Richart
Everything went well and Kelly was very helpful. The work was completed in a timely manner and there was no hard sell to add more work. My car is running well and I am happy with the service I received.
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January 2024 by Evelyn Fortune
Made an appointment which was easy to make online. My service advisor checked me in quickly and kept me updated with the status of my car. I was in and out.
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January 2024 by David Acejo
Finish the service in time. Steve R., who handled my service transaction is very honest and professional.
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January 2024 by Sheila Luben
Answered all my questions in a manner that i could easily understand.
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December 2023 by Nicole T.
A million thanks to Nathan ! He was spectacular!He was so kind and willing to help . He went the extra mile to ensure my car would be fixed ! There's the expected customer service but his attitude was sincere and I appreciate him ! I was nervous thinking I was going to be hit w a heavy bill and no Christmas gifts this year but like I said he ensured my car was covered and fixed up ! Nathan rocks ! I
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November 2023 by Jeff G.
5 stars for maintenance 3 stars for call centerRecent visit by my 2 favorite maintenance managers and their technical team proved to be worth the visit and solved efficiently. I was impressed with the "what", "why", "how to prevent" in the future. Call center is usually spot on with appointment accuracy but we actually had a miss for the first time in 8 years and I had my appointment registered at a different Acura Center from out of town. 1 out of 20 appointments perhaps with a 5% error rate - not bad. Name and Tel # should always register on the internal Acura CRM with the correct dealership location. Maybe an IT issue and not operator error. Would consider buying again from Acura. Thank you and Happy HondaDays.
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November 2023 by Peter B.
I had the best experience at this dealership. Ellen Leung, General Manager, runs it like a fine cruise ship, first class all the way! Caring, knowledgable, exactingly punctual, Ellen has the knack of making the client feel special. Ellen should give a master class for the entire AutoNation network, teaching the art of fine, low pressure, class salespersonship! Separately, Preston Ozeta, came to my home to collect my car. Again, on time, courteous, and professional. I have not the slightest hesitation in recommending Acura of South Bay, especially Ellen Leung, for your Acura car buying needs.
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November 2023 by Estella R.
Kelly was my service rep, he was excellent in service, timely matter, professional, funny , informative
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October 2023 by Shannon R.
Gravy customer service from when I walked in until I left Mr Angel (floor Manger) and Mr Sampson which was my sales man help me purchase my white on black 09 chevy tahoe. Very friendly and understanding i wasn't expecting to walk outta there with the truck but he made everything possible thanks for your help and blessings.Sincerely Mr Rhoe
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October 2023 by Alejandro S.
My wife & I came in to view a preowned MDX but "sold" same day. Chazz showed us a beautiful white pearl MDX. He laid a deal on the table for us which was not where I wanted to be so we walked out. He constantly was in communication with me for a few days until we came to an agreement. I know they could have accepted my offer which was very fair for both parties and right on the border line of their offer but I just wanted to make wifey happy even if it meant paying a few bucks more for the vehicle. Chazz was there for us from day 1. My review is based on 1 week after purchasing the vehicle. Service was great and we didn't feel pressured to make a purchase. I will bring the vehicle for service. Thanks to Chazz and his cousin's girl scout's cookies daughter loved them.
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June 2023 by Donetta Serafini
Excellent Service Advisor Kelly Gilbertson provided all the service needed for my car very efficiently
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June 2023 by Jin Cho
Efficient. Timely. Great service experience.
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May 2023 by Wilbur Chen
I got a MDX Type S from AutoNation Acura South Bay a week ago. The car is amazing! This is the second car I got from them. Highly recommend Acura South Bay and the Sales representative Chazz Hodoh. Very nice gentleman.
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May 2023 by Sergio J.
Do NOT recommend going here. They will pull every lie possible to convince you to come buy here. Had the most awful purchasing experience I've ever had which I guess is expected when buying a car. Long story short they said they had the car in the specific color I wanted. I came and they tried to convince me into buying another color.. and it just continued to go downhill from there. Huge waste of time. Ended up getting my car 5 days later with 200+ miles and pretty dirty on the inside. Gary from Cerritos is the move to go.
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May 2023 by Audrey P.
I found myself with unexpected car problems and nervously drove to the nearest Acura dealership to drop off the car on a Sunday evening. The night drop process was easy. I got a call the very next morning and the service coordinator was helpful. The Service department has modern communication tools that most consumers appreciate - texting status updates, estimates and online payment information. All-in-all, the process was convenient, friendly, and my car's issues professionally and competently resolved same day. Way to go! While no one wishes for mechanical issues, I'm very glad for the capable team at AutoNation. Thank you!
