Charles Schwab

Most Recent Comments

• January 2024 by John Hoppe
  Caring for my elderly parents was made impossible by this branch of Charles Schwab. They demanded a non-ambulatory person make an in-person branch visit in order to allow online access - which they promptly revoked. Then they lied to us about the beneficiary status of our account, forcing us into a completely unnecessary probate petition. I will never work with Schwab again, but especially this branch.
• January 2024 by Danielle Hoppe
  The individuals who work at this location were not only unfriendly but unknowledgeable. I had to wait two separate times for over 40 minutes to get a simple answer. Once my paperwork was completed, it was never filed and I had to redo the paperwork, scan and submit online. The incompetence was staggering and I hope to never have to return.
• November 2023 by Christina Moldovan
  This branch is lovely. Everyone is friendly and attentive. Sam Rogers is an excellent Investment planner and it’s a pleasure to work with him. He’s kind, thorough, patient, and a great communicator. Thanks Sam and everyone!
• July 2023 by Suresh A.
  Good luck to speak to rep I called six time and left messages but no response. Now decided to take my business somewhere else Sur
• April 2023 by Jordy J.
  After calling Charles Schwab this morning, we tried to make an appointment in this branch. We were told just to walk in as they have "a lot of staff here who can help you"We walked in to invest money and to solve a second issue.We dealt with Sam who was impatient, rude and sexist. He literally spoke down to me and directed all my personal concerns directly to my husband whilst constantly reminding us how he's not supposed to be helping us. He barely answered our questions, seemed irritated at my novice understanding (my husband has been with them for years) and told us to do everything online.We were offered tea or water that was never presented and a computer that wasn't there. I guess you need millions of dollars to be deemed worth his time. I fully understand being short staffed but his im personable attitude and bad communication skills had me wondering why he pursued a career in customer service. On the note of customer service, my husband had assured me that Charles Schwab usually goes beyond. He was extremely disappointed and felt spoken down to.
• March 2023 by Kimberly L.
  [Review #730]2023-016It's been so long (10+ years) that I don't remember when I began my Charles Schwab relationship. I've always banked with traditional financial institutions such as Cathay Bank (my 1st corporate job), Security Pacific Bank (located near my college & part-time job), etc. We happened to be eating nearby & my BFF said he created a brokerage & banking account with Charles Schwab in San Gabriel.I was particularly interested in the interest rate at the time; I believe it was around 4%. Currently, it's 0.45%, still higher than the traditionals between 0.01 % - 0.05%), paying 800% - 2000% more. Wowza! O_o While Schwab does offer banking services, by no means are they a traditional bank, meaning you can deposit or withdraw cash, open a safety deposit box, etc. However, ATM withdrawals can be made worldwide wherever Visa is accepted from the Investor Checking account, & unlimited ATM fee rebates for cash withdrawals that's refunded at the end of the month. Deposits are FDIC insured for up to $250,000 per depositor. Other typical services such as CDs, wire transfers, mortgage loans, credit cards, etc. are available usually at higher rate for savings & lower rate for loans.I kept/maintained only the checking account because I was hesitant to use the brokerage account (not FDIC insured), but Charles Schwab & Co., Inc. is a SIPC member. Back in the day, Schwab charges $12.95/trade, then lowering to $8.95, followed by $4.95 (I started trading in 2018), & finally slashing to $0 in 2019 to stay competitive with rival brokerages like E-Trade, Fidelity, TD Ameritrade (acquired by Schwab in 2020). I like the brokerage platform; it's fairly intuitive & if I have questions, I often call customer service: (877) 519-1403 that's available 24/7.Since my move to the South Bay, I use the Torrance branch. I like this new location better for its convenience & parking availability. But I missed their Saturday hours, & can understand why they stop providing this service since they're not a traditional bank. I'm now working locally so I can stop by during my lunch breaks. Besides Saturday hours, I especially miss the in-person idea/strategy sessions like: Behavioral Finance: How Emotions Impact Financial Decisions, Funding Your Paycheck in Retirement; Women & Investing: Get Started With Investing. I hope they will eventually bring these educational classes back (hint, hint).Customer service is usually excellent, friendly & knowledgeable advisors. The client relation specialists are especially nice when I bring in my LOs; they have offered them crayons & paper to doodle while I handle my transactions, given them bottled water, etc. I worked with Marc Myers to transfer my 401K. He also provided suggestions on how to best utilize their services to my advantage such as providing info on their new advisory service: Schwab Intelligent Portfolios™ (in 2015), an automated investment advisory service that provides sophisticated portfolio management with no advisory fees, no commissions, & no account service fees charged. How awesome is that? ヅ Since COVID-19 lockdown & to maintain their competitive edge & highest level of service, clients now have access to their complimentary benefit to help you grow & protect your wealth: a dedicated Schwab Financial Consultant (Sean Murphy); FCs are salaried employees focused on helping you achieve your financial goals on your terms, get the most from & ensure you remain satisfied with your Schwab relationship -- I am. Since I'm a happy client, I also referred several family members & friends... it's too bad only the referral receives an award when they become a client. (-_-;)If you're seeking a primary or a back-up banking, brokerage, &/or financial advisory services, I highly recommend Charles Schwab for your financial needs.
• February 2023 by Jim C.
  Terrible customer service. Unable to reach a live person at the branch. Placed on hold for 15 minutes from call center and no one came back on the line. Doesn't anyone work there?
• September 2022 by Debbie E.
  Schwab has been difficult to deal with since I became a Trustee and Executor of an estate which is extremely complicated. Most of my encounters have been with the Corte Madera and San Francisco Branch which their representatives are useless. The estate representative that was assigned was totally incompetent. I even had a financial manager with me and they could not open an account. The Torrance Branch has been the most helpful with spending countless of hours helping me wade through the multitude of documents to move things forward. The account representatives at the Torrance branch are assets to the company. They are patient, supportive, knowledgeable and extremely helpful to get the paperwork required to move various accounts. It's still a work in progress, but with so many complications, getting to the right people is imperative. They understand what the institution requires to get things resolved expediently.
• July 2022 by Diamond T.
  do not do business with this company at all! sold my stocks that I had and only got the money for one. waited and waited for it to appear in my account but after 10 days, based on the confirmation date of the sale (which apparently never took place) there's nothing I can do.
• May 2022 by Irene T.
  Awful branch -- they don't even list their direct phone number! I had to go through a call center to get the number but they couldn't get through to that branch either! I was told I could get a document to add an authorized trader notarized at the branch, but the call center told me they don't even have a notary! They said they could send an email that might take a couple days to get a response -- this is after they were so persistent and conscientious in getting me to transfer my account from another brokerage!
• March 2022 by Dc A.
  Fantastic assistance from Sam; true professional. Thanks.
• March 2021 by Nati Levinson
  Very unprofessional service
• May 2020 by Kenneth S.
  The most customer service experience of my life.the manager couldn't help me and I ask him if he could transfer me to a different department and he refused and simply hang up on me.this was not the the first time I had problems with.the worst company ever.i wish I could give them zero star
• January 2020 by Adventure B.
  We love Charles Schwab! They have helped our entire family get educated about investments including our 10year old boy. I have so many questions and they never make me feel bad. They offer classes to learn more which we should take more advantage of. Everyone is quite nice and helpful.
• November 2019 by WooWeeism
  They were very nice, knowledgeable & easy to work with!