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August 2023 by Helen S.
We went to the Torrance branch to add my daughter-in-law to our account. The employees are friendly & very knowledgeable. I would definitely refer customers to this bank.
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November 2022 by Y Li
Friendly service and knowledgable staff.
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May 2022 by James T.
If you are a listing agent and a Buyer makes an offer on your property with an East West Bank pre approval letter, Do not accept and go to the next Buyer. I accepted an offer with an East West Bank letter and it has been a nightmare. The lender's name is Alex Islas. He was bad at communication and updating everyone. We are approaching a 90 day escrow with so much delay. We should have canceled them on day 45. Appraisal took 30 days. Do yourself a favor and pick another Bank.
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February 2021 by Jim L
Friendly and efficient service!
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December 2018 by Daina B.
If I could give this institution zero stars I would. Do not get a loan here. They had 65 days to get the loan closed and were still 3 days late from the original close of escrow after saying they wanted to close early. The loan processor went on vacation the week loan docs were to come out and nobody filled in for her. When a lending institution can't get a loan closed in 65 days they should not be lending. They gave the whole transaction a headache as this loan had to close before another purchase. Save yourself anxiety and don't use them. There are other lending institutions that offer unconventional products if you need them.