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September 2023 by Parker Juknavorian
BEYOND A WASTE OF TIME!“In stock” items are somehow nowhere to be found and will take weeks and weeks to ship out while they screw you around telling you it’s almost there till you can’t file a dispute.
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August 2023 by S Chris
I give 0 starsDO NOT BUY FROM THEM!!!I ordered from Haus of Tools 2 months and nothing. Tracking that shows product not moving for 40 days and very poor reviews from multiple sites.
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June 2023 by Bret Warren
I was going to leave a four star review until I saw that EIO somehow has an overall 1.4 star average on Google Maps. That's pretty ridiculous. I was kind of miffed by the fact that I ordered a screwdriver on Tuesday night and it didn't ship out until Saturday, four days later. I was also surprised by the fact that my screwdriver showed up in a padded envelope with just a shipping label-- no box or packaging from the manufacturer at all. It was just a screwdriver in an envelope. Aside from all that, like I said, this company doesn't deserve to have a 1.4 star rating. I got the screwdriver I ordered in less than a week. I paid $10 less for it than I would've on another site. For anyone reading these reviews, all I can say is that it seems to me like this business has been targeted. I have no way of knowing that for sure, but I know that I didn't have a terrible experience with EIO.
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June 2023 by Amy Britton
I would never in my life recommend this company for anything they sold me a pair of defective rain, boots, and then Stocking fee and return fee, even though they did not disclose that these boots were defective.Very deceptive company!!I would never purchase anything from them. Please look at the reviews before you buy from this company. They’re a bunch of scammers.
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June 2023 by Milo Milosevic
THIEVES', my parcel from them got lost in the mail system and they are not taking any responsibility its been two months now that parcel is lost somwhere in the USPS system, and they are telling me hang on and wait they even said its because I chose cheapest shipping option form their menu LOL, even USPS told me that package is lost for the unknown reason and that its EIO's responsibility to take care of me then they can initiate claim with USPS but after two email's EIO is now simply IGNORING ME. DON'T BUY FROM HERE, I will now have to file a claim with Visa.HERE IS WHAT LAW STATESWhen it comes to other things that could be out of your hands in the shipping process, you’re still going to be responsible for the product. The seller will always be responsible for the package containing their product until it gets to the purchaser. This essentially means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession.
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March 2023 by JayJay Bird
Ordered 225.00 test tool that was a price too good to be true and turned out it was a SCAM!!! They have no inventory and have thousands of products online yet have non and hope you forget or try to cancel so they can charge cancellation fees which are crazy! 25% fee on a 225.00 item is over 50.00 because y’all decided to sell something y’all don’t carry at all???
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September 2022 by Lindsey Balser
Stay away from this company. They send me wrong tools then made it as hard as possible to get me an exchange and wanted me to pay the shipping to return the wrong item they sent me.When I said I wasn't going to cover the cost of there mistake, they told me to just put it back in the package and tell the post office that I reject the delivery many weeks later after finally getting a response from them. That is illegal according to the post master. They have a phone number, but they never answer. They answer email, but it must be from out of country.Total joke. They are pretending to have inventory that they don't have.RUN!
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March 2022 by Brent Barnes
Paid for expedited shipping, which I got - but only after they held the order for a week before shipping. AND, they only sent a partial shipment. AND THEN they had the gall to tell me "there was never any timeline stated on when these items would ship". Never again.
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January 2022 by Martin Gossner
Terrible company. Pretending to have their own inventory were in fact they are simply purchasing from other sellers and re-selling at a mark-up with substantial delays in shipping. Their system isn't even updated in real time so items they claim to be 'available' are not available whatsoever. This will then switch the order to a back-order if you don't react to a generic email from them within 7 days. Ridiculous.
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December 2021 by A E
Complete SCAM of a store! Ordered 2 Klein aprons and one came damaged, we only noticed this defect after my husband wore it ONE TIME. I took Eio Storefront's word that they would send a replacement so I returned the damaged apron that had a hole in the pocket. This scam artist said he mailed the replacement (lie #1), then changed his tune and said I sent him a used older model apron and that there was no hole in the apron I sent him and that his "Klein rep" told him it's an older model apron (lie #2)! The only apron I mailed back to him was the one he sent me. We spoke to Klein Tools directly and sent them the picture (shown below) of the apron the owner of Eio emailed me saying I sent him the wrong apron back (this guy doesn't even know his own merchandise) and Klein stated the apron was "visibly in great condition" and she immediately could see the hole from the way the stitching was sewn on the pocket and stated Eio Storefront should warranty this apron as these are Klein Company guarantees, Klein also said no one at Eio Storefront ever contacted or spoke to any Klein rep. (lie #3) Owner of Eio Storefront will NOT Warranty and will NOT even send me back the "old dirty" apron so Klein Tools can warranty directly. Eio Storefront has my money and my product!! His only response is that I mailed him an apron that is over a year old and he's so sorry that Amazon policy will not allow him to refund. He's a piece of garbage hiding behind Amazon!
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May 2021 by Hdxe Lvewy
Good overall, had some great tools that I was able to order. Part shipped right away part shipped a few days later. Got it all, but would have liked all at once. No biggie tho
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May 2021 by Kcew Deqpv
Needed some fuses for voltage testers I am using. Needed them right away and was able to stop by and pick them up, on hand and easy.
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April 2021 by Humfrey Katibian
Very easy to shop and use the website. Good selection and some good deals if you look hard enough. I found some good deals on 3M stuff
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April 2021 by Osbourn Fenner
Shopping made easy for tools. Good place for what I need.
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March 2021 by Maja Petarsen
Good customer service, but long wait. I called and asked they said extended handling, I didn't see. wish i knew before ordering