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January 2024 by Jackie Pitts
They were eager to find what I was looking for
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December 2023 by VERONICA ROSAS
Diane was great to me and my husband, she explained everything and all services and walked us through the whole furniture store showing us all the beautiful couches I wanted to see.Thank you so much Diane ?
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October 2022 by Owani Iroso
Not to sure about the sales rep I found her cold and not helpful it's as if I was bothering her so I just thanked her and left maybe she was having a bad day. Expensive but beautiful furniture.
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September 2022 by Sally Hernendez
I love working with Ethan Allen. It has always been a pleasant and professional experience for me - they give you that upscale treatment. Diane, one of the top designers in the Torrance location is so wonderful to work with - she has a great eye for design, and is really good at bringing the project that you're looking to create to life.
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September 2022 by J M H.
I purchased a sofa from the Torrance store in January 2019. Fabric is nice, which is the best thing I can say about this awful sofa. I ordered FIRM but the seat cushions are saggy and flimsy and the back cushions extra firm. I have just had a private furniture company redo the couch, except for the frame and fabric. The entire lower inside part of the sofa including springs needs to be replaced and the cushions newly stuffed. Looks fine on the outside, inside is substandard and not cheap. Don't buy.Update: I called Ethan Allen in Torrance CA about this sofa. I spoke to the manager, Elle, and she came out a couple days later, inspected the couch and took care of everything. I am super impressed with how responsive and responsible Elle and Ethan Allen have been. So 5 stars for service and they have lovely things. I have several EA pieces, dining room table, chairs and breakfront, and another sofa. If you purchase from EA in Torrance CA, and there is a problem, do not hesitate to call. Really 5 stars for service.
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July 2022 by Shirley Rone
Beautiful store. Beautiful staff. Exceptional. Diane, my Sales Associate spectacular. Her taste, her style and design of good quality furniture. I enjoyed my pandemic waiting period because the store kept in contact with me. I finally received my last piece of furniture today and it is stunning. Thank you Ethan Allen for providing good quality furniture and beautiful customer care…??
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February 2022 by George Pappagelis
Laura was amazing! From having no idea of how to put things together, she came up with an impressive design that we love. She gave us lots of attention, 3-D renditions, etc. which made the entire experience worthwhile. We highly recommend her.
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November 2021 by Celina Roman-Avalos
Vanessa was extremely knowledgeable and super friendly.
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October 2021 by Winnie Liau
Our initial experience was amazing. We had been looking for a solid wood dining room table and chairs set everywhere and so many other retailer use laminate and we didn't want that. We also loved the idea that it was made in US and not imported. We were able to custom design what we wanted and color and at a price about the same and cheaper than other retailers. We knew it would take like 12 weeks because of they were custom making it for is. A few weeks in I get a call that our chairs had arrived at the warehouse but our table was still original estimated date. We were given the option to get the chairs first, which I wanted since we had a folding table I could use in the meantime with he chairs. So that is where everything fell off. Was told delivery dept would call me to schedule delivery... nothing for weeks... emailed, was told they will contact again and have them call me... nothing for weeks, emailed again this time with no response... called the store, was told they will have someone call me... nothing. I gave up wasting my time calling. About 10-11 weeks in, I get a call that my table AND chairs were ready for delivery and scheduled it. Delivery guys came to deliver right on time. There was a slight issue with my chairs and they were teetering a bit and the guy said it might be our travertine floors but someone would get back to me to check.... not a single followup call. Disappointing because their furniture isn't cheap. My biggest annoyance is that when you say you are going to do something, do it. Don't give me the option and then don't follow through or follow up. Customer service has really gone to the wayside these days and honestly will be the ultimate downfall of these companies which is sad because they have a great product.
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October 2021 by Ruth S.
They have great quality of furniture. Podcasting fabrics. Prices are a little high for the quality. But these days it's so hard to find anything that will break in a year. So I do recommend them. I have a bedroom dresser that is about 30 years old. And I used to have two loveseats with two Side tables with a matching coffee table 2 lamps that I got for the family room about 30 years ago that I got rid of about seven years ago when I moved. Last very well.
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September 2021 by remarkable goat
my experience at this location has gotten better over time. keep it up!
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August 2021 by Carol Sukimoto
The entire experience was very pleasant and Alexis made the design process a breeze. She was accurate on when the product would be complete and delivery made. There were no excuses like other retailers have given us. I will definitely shop at Ethan Allen again!
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August 2021 by Li S.
After working at home for over a year due to the pandemic, I desperately wanted to change my furniture for the living room and the family room. I was very fortunate to meet my interior designer, Laura Whipp, in their Torrance store. Laura is so talented and knowledgeable. She helped me design a set of custom made sofas and chairs that are beyond my expectations. Each piece is so beautiful on its own and goes amazingly well with the rest. The craftsmanship, the quality, and the customer services are totally worth the investment. My family and I are giving Ethan Allen, and Laura, the thumbs up. We will sure be going back to EA in the future. Highly highly recommend!
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July 2021 by Carmen Durand
I was originally thrilled to be working with Ethan Allen. I decided to buy a sofa there and was so happy with everything, that I decided to get window treatments for my entire. house from them and was considering a new dining room set. Not anymore. The process began in March and on April 1st, I gave half of the money for a down payment on the shades and valences I purchased. To date, (June 28th) I have not gotten the window treatments installed and as of last Friday, there was still no planned installment date. To add insult to injury, I am the one to have to initiate emails with my design consultant because she doesn't update me regularly on what is happening. When I do hear from her, she blames it on Hunter Douglass. Sure, COVID happened, but for how long are we using that excuse? I have waited exactly three months already. I am terribly dissatisfied. Ethan Allen will not likely have my business, again.
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June 2021 by Willick Family
We had a wonderful experience at the Ethan Allen showroom in Torrance. Laura Whipp’s creativity and design skills transformed our dining, living and office/ master retreat. When we moved homes, we realized that much of our former furniture wasn’t going to work in our new house. Maximizing our space with beautiful form and function has allowed us to enjoy our home even more. We love our new furniture and room layouts so much, that we enlisted Laura to come back and design our family room. Laura’s color and style choices were exactly what we were looking for, and suited our family needs and taste. We are thrilled with the high quality results!
