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November 2023 by Donovan L.
Tino is the man! My online order never shipped, so I contacted online customer support. Weirdly enough, Rose, the online customer support, told me they cannot do anything about it and to contact the brick and mortar store to solve the issue... Tino quickly resolved my problem within minutes. On another note, the quality of their joggers are great. highly recommend
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November 2023 by Dennis Peter Kamoen (DPKamoen)
Cool, fashionable, comfortable, and affordable athletic wear. Excellent customer service found here.
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November 2023 by Tyrell Flojo
Terrible, new store manager Kelly? Very rude and bad service. Doesn’t seem to care to give time of day and has “I’m busy I can’t help you” vibe
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April 2023 by Francine Briones
Good deal, but nit good quality of clothes to choose from.
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March 2023 by Salman S.
Love the fabric and the style. The customer service is awesome. The store is a superb, clean, and professional setting.
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January 2023 by Darlene Z.
If I could rate lower than 1 star I would. The employees here have such a bad attitude when being asked a simple question. I approached one about an outfit and had her roll her eyes at me as she said no. The other one at the register talked up an entire family when she proceeded to go radio silent with my purchase. When she proceeded with the member credit she seemed bothered as if she was the one paying. These girls need a serious reality check and need to be trained on customer service at their age!
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November 2022 by Melissa Difelice
First time shopper. Definitely loved everything in the store. Didn't particularly like having to sign up for a membership as a first time customer
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October 2022 by Christanne C.
This review is for an online pickup. One guy was helping a customer checkout, and another worker came up to me asking if I had a question. I told her I was there for an order pickup. She just checked my ID and printed the receipt, and I was on my way. It took less than 2 minutes total. Very efficient and worth it since my therma leggings were only $5 (after their birthday sale and a $25 credit for a late delivery). Would recommend for pickup. I didn't try anything on or look around, but it looked clean and organized from where I was standing.
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August 2022 by Arnold D.
I came in to this store to try on certain clothes, since I've never bought anything from Fabletics before. The staff were very nice and helpful. I liked the large and nice changing rooms.
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May 2022 by LaShonda Jones-Moore
Found my new workout outfit place. A lil pricey though.
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April 2022 by Casey P.
EVERY time I try to use my credits (that I paid for), the order goes through but then I get an email that Fabletics has cancelled the order, and they claim that my 'bank declined the transaction'. I've called my bank every time this has happened (because there's no way it should ever happen), and they said every time that it was false and canceled by the merchant. So basically Fabletics doesn't want you to get what you paid for. They're perfectly fine taking your money consistently every month (and they just announced they are raising their prices) but then when you want to use your credits, it's a no go. Also they charge an import tax, which is laughable. In addition, they constantly advertise things that they don't carry, or promotions that are no longer available just to get you to their website. I can't believe any celebrity would associate their name or brand with this company, or that they haven't been shut down. They won't just give you your money back. If you cancel your subscription, you lose all your money. They encourage people to contact them via email or social media but then never respond. I was also told by one of their associates that they don't monitor their email or social media accounts.
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March 2022 by Jenn C.
They are completely unhelpful, you literally have to almost provide a blood sample for simple transactions, the employees act like they are better than the shoppers refusing to help on something that is really as simple as an even exchange. These clothes are expensive enough to have to jump through hoops for them to accommodate a simple request.
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March 2022 by Roselyn Flores
We had an awesome experience. Valery was very helpful she went out of her way to find what we needed especially helping there crazy girls. And a dog lol. Would totally recommend this place.
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February 2022 by Sherry Bojorquez
Kailey Conlon!!!I’ve gone into the Torrance location many times but never could find the help I needed ?. I’ve been on the fence about joining and Purchasing for almost a year. Last week I went in and Kailey rocked it!!! She was knowledgeable understanding outgoing and I had such a fun time with her! She is professional and she was dressed super cute!!! She inspired me to shake my wardrobe up! I’m the same leggings now that she was wearing!!!! I became a member and bought everything from her suggestions. She’s a huge assist to this company!!! I can’t wait to go in again next month and have her help me with my purchases. Thank you!
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February 2022 by Sherry B.
Kailey Conlon!!! I've gone into the Torrance location many times but never could find the help I needed . I've been on the fence about joining and Purchasing for almost a year. Last week I went in and Kailey rocked it!!! She was knowledgeable understanding outgoing and I had such a fun time with her! She is professional and she was dressed super cute!!! She inspired me to shake my wardrobe up! I'm the same leggings now that she was wearing!!!! I became a member and bought everything from her suggestions. She's a huge assist to this company!!! I can't wait to go in again next month and have her help me with my purchases. Thank you!
