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December 2024 by Emma O.
Went to buy a pair of converse and they told me that they didn’t have any for women, so I pointed out a wall covered in converse for women and they were like “oh I didn’t know”. After having to almost beg someone to get me my size (the employee seemed annoyed that I wanted to try them on, and I am a very patient person so I waited for a while) I finally tried them on and decided to buy them. The annoyed employee handed them to another very bored looking and unhelpful employee that had me wait for 15 minutes at the cashier (I was the only one in line) and then proceeded to sell me the wrong pair. No apologies, they fixed the problem with those bored faces taking another 10 minutes of my day while chit-chatting about their personal lives as if I didn’t exist.
GO TO FOOTLOCKER
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November 2024 by bryan agustin
Always check the prices they scab. They don't honor what they have tagged on even though it's on 3 shoes on the sale rack.
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October 2024 by Marlen Rodriquez
VERY POOR COSTUMER SERCIVES!! WE WERE THERE FOR 30 MIN AND NO ONE CAME TO ASK IF WE HAVE ANY QUESTION OR CONSCER, Monday, 14, 2024 at 11am
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September 2024 by Mongsil Kim
I don’t know why this store exists. I wanted women’s size shoes 8.5, but they didn’t have it so I had to place the online order. One of the employees kept putting my order info incorrectly. Eventually, I received men’s size shoes. Now, I have to go back for the return. I found my shoes at Nike website with promotional price which is $25 cheaper than JD.
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March 2024 by A. Montero
Rude employee told us we couldn't try shoes on display and left without offering any assistance. There are no signs informing customers of this policy.
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February 2024 by Magy Gonzalez
Horrible customer service manager was very rude
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February 2024 by Daniel Valdovinos
Good atmosphere and friendly service
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January 2024 by E J
Worthless staff. Employees ignore you the whole time, wouldn’t provide shoes to try on, and when asking for sizes they tell you to look it up yourself. JD what are you paying these people for?
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January 2024 by Jacky R.
This place is an actual joke.We returned some Vans at the Vans store right next door and decided to go into JD to look at the Nikes. We asked an associate, Israel, if they had our size 8 1/2 to which he responded yes and he will have someone grab them.We waited 30 minutes and we finally asked if the shoes were coming to which he responded "oh we only have a size 8 now not 8 1/2". No sorry about the wait, no is there anything else I can get you... nothing.Obviously that was annoying, so I asked him "couldn't you tell us that 30 minutes ago instead of making us wait?" He then responded "it wasn't 30 minutes and there's a lot of customers here. Use your fu*king brain." I was actually taken back. He said this in front of multiple other customers, including children. So then I was fuming and I'm not gunna lie I called him a stupid b*tch. I mean what kind of man speaks to a woman that way? Let alone someone who's shopping at the store you work at. We left, and then it processed what he actually said and I went back to Israel and asked to speak to a manager. He proceeded to ignore me and act like I wasn't even standing there while he was talking to 2 other customers. He only responded when I physically waved my hand like "hello I'm right here".He then responded "I am the manager". (Which was a lie). We went up to the desk and spoke to the actual manager, Leo who just kept saying "I'll take corrective action" which we all know is code for he won't actually do anything.Israel was working the front of the store. He is not the face that I'm sure the JD store wants selling their merchandise. I've never even been inside of this store, nor will I ever be back. Literally so glad I've never spent a penny there.Israel should be fired, seriously. This was the WORST customer service encounter I've ever had in my entire life. This wasn't just him having a bad day and taking it out on the customers... this is who he is. Thinks he's so important working at some shoe store in the mall. By the look on Leo's face and his other coworkers faces, this isn't the first time something like this has happened and I'm sure if he's not fired, it won't be the last at all.**Edit: We spoke with customer service and the most they could do was a $20 coupon that expires. We're currently waiting on a District Manager to call us back. & the funny thing is the "corrective action" that LEO said he was gunna take... never happened... customer service said they had no issues or complaints from Leo about Israel. On top of this store having some of the worst reviews specifically about Leo and Israel, their Instagram is FULL of comments stating that people dont get their orders, the site is whack, and customer service is non existent.
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January 2024 by Brittney C.
So after everything that happened and being harassed/bullied by ISRAEL from JD SPORTS I was able to speak to a rep who was only able to accommodate $20 for the disrespect Israel had shown as a employee and a manager. So aside from this I purchased some vans for my wife with the $20 that you guys credited me and I paid $8 for shipping which makes no sense considering what we've been through. So I received the shoes today and I havd ordered your pink platform womens vans shoes in a size 8 and you sent me a 9.5 in womens shoe. And not only did you send me the wrong size but you only sent me one shoe! Make that make sense finish line. Seems to me like your store has gotten so bad just in general. The people who work for your company are rude and now your shipping out 1 shoe to people when clearly we have 2 feet.
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December 2023 by Jonathan G.
On Stevo grave these folks had the audacity to say I stole some shoes while having a receipt on my hand skraight up ion take disrespect one star for these jits
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December 2023 by Isabella062213 Gonzalez
Horrible customer service manager was very rude
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December 2023 by Kheli Joshua
Lots of options but the service lacks big time. The staff does a poor job of answering questions.
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December 2023 by Nisha F.
Customer service was horrible and the manager on duty 12/23 evening was very rude and lacked compassion. When I stated that I had a disability which prevented me from standing in line (a second time), he was completely dismissive and laughed saying it was nothing he can do.
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November 2023 by Jessica H.
Bro the lack off wanting too sell a shoe is crazy looked at some Jordan 7's today and the girl was like sorry can't try on display for display purposes but it makes no sense if we gonna try the "new pair" of shoes that more than likely others tried on already but I ain't complaining but then yet again if that was the last size and the other pair in back n the display is the pair u gone sell it too me right?? But lost a customer honestly the girl that "helped" us worked today in morning around 11ish
