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March 2024 by dan aponte
It should be called rude broiler. The manager and owner are always rude. It feels like I’m bothering them like they’re saying oh man, we have to serve people. There’s a sign for the sauce that says we have a shortage of sauce. I got food it was really fatty. There wasn’t much Chicken, there is more cartilage .. It’s getting more more expensive Just like any restaurant. When the food was cheaper as a customer you would tolerate things just because it didn’t cost as much now with the a bowl cost and close to $17 you would expect a little bit more service. The quality of food would be a little bit better at the very least the team would be nice.
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December 2023 by Pot Brothers at Law
Fast good
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September 2023 by MATTHEW SONG
Inform you that this store phone line is not working temporarily due to change phone/ internet company so line will back in the middle of Sep 2023
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August 2023 by rhea alidon
This particular location gives me a bad experience! Not friendly service, rude owner/server, no smile...short sentence when answering..."no chopsticks!" , "napkin there!"...on top of it, no eye contact, no smile, no gesture of they appreciate my business! Guess what? I am not going back there! I was pissed!
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July 2023 by Kamill B.
I went here a few weeks ago and had the worst service ever. If I could give this place no stars I would. There was only one person working there and the gentleman had the worst customer service that I've ever experienced. He was extremely rude and rushing me to place my order; cutting me off and being snappy. Once I got my order, the order was wrong. I tried to get his attention to let him know that my order was wrong but he completely ignored me and went to the back to rinse out some dishes. I called him at least 3xs but he never came back to the front to see if I needed anything else or to even see if there were customers behind me waiting to order. I waited about 5mins but he never returned. I ended up leaving the restaurant and kept the wrong order. His rudeness and unprofessionalism is the reason why I would never go back there and I strongly advice anyone in the Torrance area to avoid going to this location. He should not be working with customers if he doesn't have good communication skills. I was very unsatisfied with the food and the service.
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July 2023 by Alex Hiner
This place has the absolute worst customer service I've ever experienced. The owner/manager/whoever he is leads by example, and is completely devoid of any courtesy or politeness. And if/when they do manage to employ someone else to work at the register, they're equally unpleasant, so it must be part of the interview process.If you want to skip carrots, be ready to be charged for extra broccoli. Don't want extra broccoli? Just want to... skip carrots? Too bad, fee for extra broccoli. Want some extra sauce? Sorry, hard limit on amount of tiny sauce cups. They charge $13 for some rice and tofu, but apparently can't swing the cost of throwing in an extra 1 oz of fake sriracha.It always stings me to give this place business, and I think I'm done. But if you ever want to get food from a spot that makes DMV employees seem charismatic by comparison, all to the obnoxious sounds of Christian rock music playing too loud in the background, this is the Flame Broiler for you!
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July 2023 by Jake X.
I really don't understand some of these reviews. Some of you guys are so sensitive. You walk into a fast food restaurant and leave a 1 star review because the cashier isn't full of bubbles and giggles. I know the cashier you guys are referencing and he's never been rude to me. I tell him thank you, he says thank you back, and I walk out with my food. I really don't know what some of you expect but you aren't going to get concierge service at a flame broiler. My food is always good and my order has never been wrong.
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July 2023 by Shraddha F.
I'm surprised at some bad reviews. Maybe I'm lucky but I've been here often. Always good healthy food and fast service. Healthier than the tiny flat burgers at the nearby In and Out. And, you can't beat the low prices especially these days.
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July 2023 by Ana C.
Horrible service. I waited at the front for 15 minutes and the cook just stared at me and there was nobody to take my order. It was Sunday 7/2/23 at 7. The cook was the only one there, even if there was another person he was nowhere to be found in the small box of a restaurant. Never coming back, no wonder they have 2 stars
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June 2023 by Laura Garcia
I'm in shock at the audacity of this business. I ran in for lunch, 2 guys in the back - obviously busy - no other staff, no big deal. I'm standing at the front counter, one guy walks out from the back with to go orders and starts yelling peoples name and looks at me and yells MOVE..... Alrighty, I step back and don't say anything - I was just standing at the register to order....Then he looks at the guy behind me and tries to take his order to which he responds that I'm next. UNBELIEVABLE. He starts barking at me and at this point I just don't trust eating here.HORRIBLE guy here. There was no reason AT ALL for his attitude. READ THE YELP REVIEWS - they all say the same thing! Go to El Pollo Loco - same parking lot at the very end....
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June 2023 by Laura G.
I'm in shock at the audacity of this business. I ran in for lunch, 2 guys in the back - obviously busy - no other staff, no big deal. I'm standing at the front counter, one guy walks out from the back with to go orders and starts yelling peoples name and looks at me and yells MOVE..... Alrighty, I step back and don't say anything - I was just standing at the register to order....Then he looks at the guy behind me and tries to take his order to which he responds that I'm next. UNBELIEVABLE. He starts barking at me and at this point I just don't trust eating here. HORRIBLE guy here. There was no reason AT ALL for his attitude.
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June 2023 by Fernando V.
Horrible customer service. I wanted to pay for a full chicken bowl and the guy didn't want to just put the rice on the side for me. Instead wanted me to pay for a full side of rice. No ownership or help towards my order. Really felt like he didn't give a f%^k.
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May 2023 by M A.
Walked in, walked right back out!!! This place is disgusting. It reeks of watered down chemicals. Its filthy dirty. Besides that, customer service sucks. No way I'm giving business to this foolish of an establishment.
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May 2023 by E S.
This place deserves no stars. The person at the counter just looks mad and doesn't greet you even after you greet him! When you are giving your order his demeanor is like he hates being there and gives a negative vibe. Not going back. Too bad the food is good.
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May 2023 by Iain B.
I agree, the guys demeanor... who appears to be the owner isn't the most welcoming! However the food is good. Have been coming here for a few years. Interesting music selection too.
