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December 2023 by Someone Else
We had paid for two items , and when they were too difficult to use , and try to return them , the cashier , told us that we didn’t pay for the other item and only got half of the refund .Took away the other item , although we had been charged for it .Extremely rude customer service and it was about to happen another time with an ( they get their stuff from AliExpress ) a drone that could easily take your data and steal your info by acting as a wifi router .They interrogate you and care more about if the product is damaged or not . Which is reasonable , however , they also care a lot for how it looks .Btw if you have the receipt , it doesn’t matter because they have to type the product , if they mess up , that’s your problem . Always check the receipt . Return it right away if it’s not the same price .The only good thing about this store is the manager from el Camino ( cal works ) she will try her best to handle this .Very responsive and kind , however to the grumpy cashier named Maria , she shouldn’t be a cashier considering her attitude is more focused on giving you a hard time on returning items then just returning them .Because of this interaction , I no longer want to come here . It is not our fault that a product that was 3.99 came out as 3.49 in a receipt .Please be aware of the returns here , I never had a problem in any other hobby lobby store , except this one .
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December 2023 by Tuan N.
Very clean and organized which makes navigating to what you need easy. There are a few employees walking around and flagging them down can be a bit challenging but that's understandable because they are working. When you are able to flag them down they go above and beyond to help you find what you need.
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December 2023 by Jimmy S.
What an unpleasant experience I had! I was returning an item I purchased just yesterday. I still have the receipt with it, only the price tag was removed because I was giving it as a gift to a friend. Found out my friend already have that item, so I went back to return it. The lady at the register gave me a hard time just because the price tag was removed and wasn't in a HL bag. She later called the manager and the manager accepted it with no problem. To the lady at the register: I believe you need more training and people skills to prevent this from making customers feel like as if we're being treated as suspects.
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November 2023 by Christopher L.
I don't usually ask for help when I'm shopping but I've never been to this location and was in a hurry. Irene who was on shift was incredibly helpful and very friendly. Not sure if she was a manager but if she's not, she should be. Very impressed with her customer service!
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October 2023 by Messages Fromthemoon
I was able to get exactly what I needed! I've been to 2 different locations and both have good customer service. ? I love the amount of merchandise they have!
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October 2023 by Natasha Lewis-Mouton
Always a joy & act like a kid in a candy storeWhen I go there for craft supplys. Soooo,Much to see & purchase & Always 50% off sales. This one day, we spotted these Apple Baskets along the top of the shelves, we needed them so badly. So we asked a sales person could we have 3 from that top shelfAnd he immediately transfered the displayed items to plastic crates & dusted them off for us !! People ! If that's Not the Best ServiceIn America these days, I don't know what is.I love it ❤️ Please go to this store & Buy something. JUST FOR THE SERVICE ALONE& of coarse the 50% off. Lol ? ? ?
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October 2023 by Don Born
Always great deals and nice employees. Store is always well lit and organized. So much great stuff here!
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September 2023 by Prisilla M.
This place has horrible customer service. The management at the cash register is non existent. Do better!
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September 2023 by Paula McMurrough
I had only been in to the store once picking up something for someone else.I have all ready gone into store 3 times this week. I love it! I finally had a new project to do! I hooked?
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September 2023 by Pearl Lambert
Easy in and out of the parking lot. I was there early so the store wasn't crowded. I got an excellent price on the yarn that I bought.
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August 2023 by eriko p
My friend and I went here for her to find school supplies as she is a teacher, and she mentioned other Hobby Lobby stores have a special section for teachers, but this one didn't. She didn't buy anything here for school supplies.It is August and 1/4 of the store is dedicated to Christmas! WOW! They are prepared! Hahaha! Forget Halloween, let's jump to Christmas!This store is organized well and the parking lot huge, so parking was easy.
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August 2023 by Phyllis Saunders
So much for arts and crafts, simply amazing. Customer service is the best. The employees are so kind and helpful. A really nice experience was my visit.Thank you
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August 2023 by Eriko P.
My friend and I went here for her to find school supplies as she is a teacher, and she mentioned other Hobby Lobby stores have a special section for teachers, but this one didn't. She didn't buy anything here for school supplies. It is August and 1/4 of the store is dedicated to Christmas! WOW! They are prepared! Hahaha! Forget Halloween, let's jump to Christmas! This store is organized well and the parking lot huge, so parking was easy.
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July 2023 by H Cheung
It was a pleasant surprise! It has so many unique and nice home decoration items! I was in a rush at the time so I could only browse through the whole store briefly. It has all the supplies you can find at Michaels and JoAnn and plus more! It is comparable to Home Good. I bought a few things as gifts for friends with very limited time. And they were on sale too! I will go back for sure to familiarize the store. And next time I need anything from Michael's or JoAnn, I will come to Hobby Lobby instead.
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July 2023 by Marvin Spencer Sr
Always a good place to find unique things that yarn is always priced at a price I can afford. If only I could behave myself and understand sometimes I
