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October 2023 by Joshua
JR (store manager) was easy to work with. However, there is some disconnect with the movers. They were supposed to install the TV and that detail somehow did not make it on their scope of work. Furthermore, the movers lied and said that I did not want them to set it up after I asked about what was required for setup. The integrity is lacking as far as movers go. WOULD NOT RECOMMEND. I will leave a separate review for the store, as that was a better experience.
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October 2023 by Shirley Hutcheson
From when I walked into the store I knew I was glad I went to Howard's. The sales person was friendly and knowledgeable. He answered my questions, led me to the products I was interested in and gave me my space to decide. I purchased a washer, dryer and dishwasher. The payment and delivery schedule was seamless. The delivery and set up was performed by two different knowledgeable pairs of technicians. They contacted me via text and phone for delivery confirmation and arrived at the scheduled times. They were very professional and made sure each appliance worked properly. I give the whole process Five Stars
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October 2023 by Lee Carpenter
I recently needed to replace two major kitchen appliances when they wore out and would no longer operate reliably. The first was a double wall oven, and the second was the dish washer. After extensive research and comparison shopping online, I decided to make my purchases at Howard's Appliance in Torrance.After having nothing but problems trying to place an order with Howard's online system, I finally printed out my order and took it with me to their Torrance store.From that point on, my experience can only be described as first class. Jesus Ruiz (JR) greeted me at the door, looked at my order, and showed me the floor models for what I had picked. He then entered the order into their sales system and made sure all the available discounts were applied. He was knowledgeable and professional throughout the process.A few days later both appliances were installed by a Howard's service team. They were clean, neat, and fast.It's been about 6 weeks since my purchases, and so far there hasn't been a single hiccup with the appliances or the installations.My unqualified recommendation if you need appliances is to give Howard's in Torrance the opportunity to help you. I'm convinced you'll get the best price around plus unmatched service too.
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October 2023 by Jennifer Boissavy
Had to change my delivery to another day and rescheduled for Saturday.SOMEBODY DIDN’T do their job and actually put me on the schedule so their mistake is my problem.So frustrated. Of course nobody can do anything. Howard’s delivery made a mistake and I and I paid for these items a week ago and don’t have my washing machine and dryer.Not my fault but I suffer the consequences of their incompetence.
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October 2023 by Daryl L Parker
Had a great buying experience at the Torrance store, my sales rep Ms Anita Patel was awsome and took great care of me, Howard's will be my go to appliance store in future purchases!
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July 2023 by Scott Carls
Our old refrigerator was not able to be repaired. We chose Howard's as our appliance store. Very good place to go. Not crowded. You can shop at your own pace and not feel rushed. The salesman was Lorenz. He was super nice and helpful. We chose a side by side Whirlpool as this is the best brand to buy. We had a prompt delivery and the 3 men that delivered the refrigerator were very helpful and friendly. They did a great job as well. I definitely will return there if I need any new appliances. The customer service is A+ in my opinion.
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July 2023 by Michael Graves
unfortunate incident that recently happened at Howard's in Torrance ca the purpose of this review is about customer service. My salesperson Anita was Great, The store manager was very pleasant the delivery guys very very polite and customer serviceSo how did this go from a good review to a bad one really fast?I was informed to allow the fridge 12 hours before placing food into itafter 12 it was running But no ICE and Warm Water the next day the Freezer went out as well the Refrigeration was off and onNOW FOR THE BAD PART. Went back to Howards and met the VICE PRESIDENT OF RARE ? Voiced my concerns about just replacing the unit.For a Vice President Very arrogant and disrespectful Talk to Me was talking to me as if I was a child Well we don't make it this is a service problem repeatedly don't raise your voice I'm not normally how I talk to ask him for his card smiling laughing at me..it is necessary for me to forward a complaint and I am in the process of doing a YouTube VideoMr Riddle CEO HOWARDS
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July 2023 by D B
If you need appliances, Howard’s is the place to go. It’s nice to have a knowledgeable associate to answer questions about the products in their store.Lorenz was very helpful, patient and friendly.I recommend Howard’s for all your appliance needs.
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July 2023 by Ken Nishina
I always find the appliances I am looking for on display in this large roomy store. If they do not have what you are looking for, they will find it for you at an comparable good price.
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July 2023 by Walter A.
The salesperson, John R., was a pleasure to buy from. He was very knowledgeable and helpful. I could not find any other store in L.A. with the combo washer/dryer I needed. Howard's West Hollywood did the delivery and install as promised. I'll give Howard's and John the first call next time.
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July 2023 by Sam S.
I bought 2 top of the line Maytag washers in the last 2 years from Lowes- what a nightmare - the first one I finally got a partial refund - the 2nd has been out of service for a few months now - DO NOT BUY MAYTAG - i went to Howard's and bought a Speed Queen Washer at Howard's - Yay - Speed Queen rules! I was in and out of Howard's in 15 min. and the Washer was delivered and installed the next day. My Maytag sits alone in the garage waiting another 1 year warranty repair - it's been down going in 4 months- the Authorized Maytag repair people at Paradise Repair are inept and have put in almost 2k of parts in my new Maytag Washer - yet it still does not work.
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June 2023 by Chris G.
Highly recommended! Needed washing machine and decided on Speed Queen TR3. Store manager JR took my call, helped arrange purchase/delivery over phone. Very knowledgeable super positive energy provided concise information while respecting my opinion. Our new machine was delivered and installed the following day. Reasonable fees for delivery/install &haul away. Also appreciated excellent communication from installers (Julio and Martin) prior to arrival came within 3hr window. Exhibited professionalism and respect to our property finishing clean, efficient work. Couldn't be happier w/ our decision! Looking forward to doing business again w/ JR of Howard's Torrance and their crew!! Keep up the great work!!
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June 2023 by Amy H.
I bought my own refrigerator from Howard's a few years ago, and now my adult daughter needed to buy her first fridge. She got a Black Friday deal at Home Depot, but the delivery was severely delayed and confused and a mess. Then the fridge was delivered, but the dimensions on the website are wrong (did not include water line connector), so the fridge would not fit through the door. Home Depot took the fridge back and she needed to order a counter depth fridge. I contacted Howard's and Ron helped me find the perfect fridge and he could deliver quickly. I called my daughter, but she had already placed an order with Lowe's (same fridge, same price, same delivery day) so I called Ron back and he wished us well. Lowe's delivered the fridge, but it was damaged in the box, so was not installed. She had to go through a lot of fuss to get her refund.I called Ron and he saved the day. He sold me the fridge over the phone and arranged delivery the next day. When the automated call came that evening for the delivery window, the signal was bad and my could not hear the time. I called Ron on his cell. He was driving home but answered the call and said he would look it up on his laptop when he got home and call us back. He called us from his home with the delivery window. The installers came as planned, were on time and courteous and the fridge was installed and working perfectly, all before her guests arrived for her Christmas party (it was December 23). Ron saved Christmas!Our whole family are now Howard's customers for life. Ron was always courteous and not pushy, but always there when we called. Thank you Ron! Thank you Howard's!
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May 2023 by Alaine Fernandez
Went in to just check your stock and prices . as we were leaving one of you reps started talking to us and showed real interest in what we were shopping for, your employes are professional. courteous and knowledgeable. I bought my washer and when home happy. Thank you
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May 2023 by Tom Nickl
JR (Huntington Beach / Westminster) was my sales representative / sales manager, Even though the kitchen appliance I wanted was backordered (even with competitive appliance stores), JR was in constant communications with me with updates. He was able to fulfill my order a lot quicker than the competitors and got Houman Adiou / VP involved to assist in facilitating the transaction. JR was resourceful and very helpful during the whole process. I highly recommend Howard's and JR's services. He gets the job done! Tom N.